Miami Party Rental City

do not use them trust me they are the worse liars and rude

I will start this off on a positive note and say that at least they arrived on time to set up for my 2-​year old birthday party. However, my experience with this company goes downhill from there. After they set up the bounce house I decided to go outside and check it out. Of course, they had already left without my knowledge. I found the bounce house to be dirty and had a very strong odor. Additionally, I was concerned that the bounce had not been tethered to the ground.
When I called the office to voice my concerns and dissatisfaction with the condition of the bounce house the guy was very rude. He promptly informed me that there was nothing he could do because his drivers were all busy. There was no offer to make it right, nothing! THE KICKER… The guy did suggest that I could wipe down the interior of the bounce house myself. I got this bounce house through a Living Social deal so I guess you get what you pay for.
Ohhh and for the best part of this whole ordeal two days later I am still waiting for them to get this nasty bounce house off of my lawn. They have not even called yet to say when they plan to remove this thing. To say that I am dissatisfied with this company would be a huge understatement! DO NOT USE THIS PLACE!

I hired them to set up a bounce house for my 3 year old’s birthday party. Knowing that these services aren’t always on time (its Miami after all) we had them scheduled to set up the bounce house at 10:00 am for a 2 pm party. I figured that way we would have plenty of time to work out any issues before the guests arrived. 10:15 rolls around and no one calls or shows up. We call them and it goes to voice mail. A little concerning, especially for a Saturday, since they are a party rental store after all. We called them again at 10:30 and got someone to pick up the phone this time. They confirmed that they were running late, but that someone was on their way as we spoke to set up the bounce house.
An hour later and we still didn’t have a bounce house. My wife calls them again and surprise no one picks the phone. She tried calling several times and left several messages for the next three hours and still can’t get anyone to pick up the phone or call her back. I tried calling from my phone, thinking that at this point they must be purposely ignoring her number, and it too went to voice mail. I called back right before the party started, on the off-​chance that they were still planing on showing up, to let them know that I was going to hire someone else at the last minute and that I would seek any difference in price from them. Once again I had to leave a message. A few minutes after I leave the message someone finally calls me back and asks what is going on. I told him that no one ever showed up and that we had been unable to reach them all day. The guy then rudely and with an attitude tells me that they should be there already and asks if I was sure that the bounce house had not been delivered. Pretty sure I would have noticed a giant bounce house in the yard, especially since I was scrambling to find something else to entertain the kids. He then hangs up the phone before I can even get his name or get him to cancel my payment. I called them today to request a refund and once again no one picks up.
I should have looked them up on Unilocal before hiring them. The other reviews would have made it clear that I should not have hired such a disreputable company. Hopefully I’ll get them to square up with me without too much trouble. Anyone thinking of hiring them should avoid them at all costs.

HORRIBLE experience with this business. Would NEVER recommend. Poor response time. Zero communication, extremely low level of professionalism. Dishonorable. STAY AWAY. When planning a party, you want a firm you can count on to not disappoint you and manipulate the truth because they dropped the ball.
EMAIL SUBJECT to Miami Party Rental: Delivery for SAT DEC 17 — please respond — 5^th request
REPLY from Alex the owner on FRIDAY at 5:30 — THE DAY BEFORE MY EVENT BEING HELD THE FOLLOW DAY: «We cannot provide the rentals … Sorry for the inconvenience.»

Terrible. Unreliable. Do not use. They will not show up. Unprofessional. Clearly do not want business. Did not even call to say something happened. I had a huge event I was throwing and they did not come through. Not even an apology. I had to cancel my credit card because they require it for a deposit. Who knows if this is even a real company. Their voicemail is full. Instead of facing the reality of what they did they will press ignore when you call. Ran by uneducated people.