Maytag-Dade Home Appliance Center

I arrived at the shop just a few minutes before their opening time of 9:00 am. There was a sign on the door that read «Gone The Bank Be Back @ 1:00 pm.» (See Pic)
At 1:00pm, the phone rang and rang after I attempted several calls.
I bought a new LG dryer later that day…

The worst worst worst. They promise and don’t deliver with high prices on top of it.
DO YOURSELF A FAVOR AND CALL ANYWHERE ELSE

Great service. Technician was excellent. Solved the problem with my washer on the first try. Showed up on time. Would highly recommend this service company to a friend.

AVOID THIS COMPANY!!! HORRIBLE customer service!!! I hope more people take to time to warn others about their bad experience they shouldn’t be in business with their poor service and attitude. I spoke to a lady (the only one who was helpful) who gave me a rough estimate based on the codes displayed on my Whirlpool washer. I urgently needed to have it repaired or replaced by the weekend, she said they would order the parts and have them in one day, then schedule the appointment. I agreed to have them come out. She called me on Thursday to confirm the parts were in and we confirmed the appt. The tech comes out the next morning, looks at the error codes and gives me an estimate without opening up the machine to see which part was actually broken. He then said that he didn’t have the part with him that he would have to do it Monday. When I insisted that the parts had been ordered he got impatient and said, «Well I don’t have them.» He still demanded the money for the service call $ 64.95 for basically showing up since he didn’t do a thing, couldn’t even tell me which part was the one that was broken or if there was anything else wrong. It was a Friday I guess he didn’t want to do any real work that day. When I called the company (which was 3 minutes away) the rep said they had the part right there. I asked why couldn’t the tech get the part and fix it since it was so close? She tried to get a hold of him but he didn’t respond. Once it was clear that he was not coming back, I called back and cancelled. I spoke to the owner with the hopes that they would refund my money but he was very nasty, said it sometimes takes them 2 – 3 visits to fix things and that most companies don’t come out with the part. Didn’t matter that they had told me something else. WOW. How this company is still in business is beyond me! They are the worst.

This company is terrible. I had a problem with my cooktop that they were picking up and delivering a check as well on a Tuesday. The lady that calls or should I say doesn’t call, I had to call her… Tells me that her truck broke down, ONE truck in the company. Wednesday no call back Thursday no call back I have to call her and she tells me oh it will be on the way. Very rude lady I might add. If he hates her job so much why doesn’t she quit? Then she calls me finally and she has the wrong info on the customer she meant to call someone else. The company is terrible this lady makes it worse.

This place needs to learn what customer service truly is. I was given the name of this company from a customer service rep at Kitchen Aide as I needed some repair service for my microwave. The woman who picked up the phone was a total JERK to me. She was super annoyed on the phone, condescending, and so unhelpful. She didn’t say goodbye when she hung up so she literally hung up on me. I’m blessed that I was given another referral for a fantastic company that helped me with my every need and was respectful to their customers.