Luis Hines & Associates

My son had a test on December 11, and today February 5^th, I am still awaiting for the results. I called twenty times since then and no answer or the person at the front desk responds: I will call you later and never does. I am going to file a formal complain with Florida Department of Health.

I was a little concerned when I saw all the reviews but made an appointment anyways because I had a few questions about my son and they accepted his insurance. Yes I must admit getting a hold of the staff was a but difficult at first. However, they were very good at getting back to me and confirming my appointment.
When arriving the parking wasn’t difficult, found the place and quaint little waiting room fairly easy. I was greeted by Dr. Gonzalez, a soft spoken, older Latin man. I was very happy with his treatment, the way he spoke to me and my son. He made us feel comfortable and was very reassuring.
Maybe all the negative reviews made them get on the ball. I honestly had a good experience.

I am in the 117^th minute of waiting for my appointment. The practitioners here are OK but the staff, the running of this office in general, is abysmal.

I have never found administrative staff and professionals with less ethic and respect for the patients as at this private medical group.
The doctors are always 1 to 2 hours late, no matter what time of the day you get an appointment. Then, once you get in, you feel rushed out of it, with no sense of desire of working on your situation.
Very unprofessional, I will not recommend you waste your time at this group and in particular in seeing Dr. Gonzalez and Dr. Kramer.

Can I give this company a negative 5000 rating. They are unprofessional, and incompetant. I had to switch Dr.‘s because the one I saw left the company. That should have been a clue. In switching Dr.‘s when I made an appt, left work and showed up, there was another person booked at the same time as I was. The Dr. was running late and didn’t have time for both of us, so he saw the person that happened to be African American since she was going to complain about racial issues. The Dr. wrote me a three month prescription for medication and his office made another appt for me today at 2pm. I was called several days ago telling me to come early, at 1:15 so the Dr. could have plenty of time with me. Yesterday, I got a text confirmation for the appt. Today, when I arrived there, AGAIN, I was turned away. This time, because he always leaves at 1:30. Ah, I see, brilliant planning to book an appt for a time when the Dr. ISN’T THERE. I guess you can’t fix STUPID. Do not, I repeat, NOT go here unless you get off on aggravation.

Offices have cockroaches in some old building. Their doctors are pretty bad too, this is not a good place to see a doctor…