Luis Andujas – State Farm Insurance Agent

I’ve been with this agent and this same agency (insurance company) for 30 years. My family has also. I recently found out that my parents switched because of hikes in insurance rates but also for customer service reasons.
I had some issues with fraud on my bank account. My premiums are direct debited from my checking account and have been seamless until the fraud incident. I tried to contact the insurance agency to make the changes but to no avail.
After a month and a half, I finally was able to reach someone who then gave me a lot of excuses that they had tried to reach me via phone (no missed call records) and also via mail (to an address I haven’t lived at in over two years). This person went to on transfer me to their specialist who could quote me a new rate. After a few transfers, I had to leave a message on that person’s voicemail. Instead of calling me back, she sent me an email to give her a call.
The next day, I called and she informed me that my policy lapsed because it had been more than 30 days. She couldn’t quote me a new rate nor could she help me any further. I was out of luck and had to call them back after six months if I wanted to be insured by State Farm. All that after 30 years with the same agency? They were not willing to help me or make any exceptions since there was some fraudulent activity on my bank account which cause the non-​payment of the premiums.
They seem to regard customer service as something they don’t need to offer. They also don’t care very much about customer loyalty because it doesn’t matter how long you are with them, they will toss you to the curb. There are many insurance agencies out there these days willing to help you. work with you, and communicate with you when you need them.
God forbid you should ever have an accident and try to contact anyone from this office. You’re better off going with people who really care — or another insurance company altogether.
Follow up– I called State Farm — the corporate office the day following this whole situation and explained my case. They said someone would be able to follow up and get back to me on this. It’s been two weeks and I haven’t heard a word from State Farm. Go with Geico or All State!