Kendall Bait & Tackle

Joe (the old guy) the owner is the most disrespectful person Ive meet in a while. He lacks customers service and the desire to be helpful and enthusiastic to his customers. I had service to one of my reels there, and the next time i used, it still i had the same problem i had taken it there for. When i went back to see if he could fix it, he said he didn’t remember me or had a computer to store any customer information or services provided to them and if i didn’t have a receipt that he never had touched it when he remembered me when i had walked before all this mess started… Would NOT recommend this shop to anybody, even if its your local shop or to buy bait. Save yourself the trouble and go to a more reputable place.

I called for some info and too see if they can do some service on my reel and i dont know who it is but theres some straight a$$h0les there. Its probably the same dick that is rude to everyone else.

Went here because i needed bait and some ideas on fishing gear for what i was fishing for. There were one really helpful guy maybe around his 30s or 40s. the owner or OLD guy was verrryyyy rude and showed rejection towards me not even kidding and i really hate using the word racists to label anybody but it felt like it took all he had to take care of me that day. wish he wouldve just took a seat in the back behind a wall and let the other guys run the store.

Racist owner. Good luck getting any respect or service here. Overpriced and Rude.
I’ve been to this store several times. First two or three times, I wasn’t even given the opportunity to peruse without being vigilantly watched. I’ve been in twice to get worms. The first time, the older guy, I’d say gentleman if it applied, asked what I wanted and grunted when I asked for 5lbs of worms and so I left. I tried once more, and was just waved away.
Not sure how they’ve lasted this long.

Just enough of the basics of what you need with some stubborn old guy in the back.

I went to Kendall Bait and Tackle because I wanted to avoid the large department stores and support a small business. Unfortunately, my experiences with Joe, the owner, have been pretty bad. First, the reels I took in for annual service were not correctly lubricated. Second, the fishing line that he spooled up my reel with was old and fraying. I indicated this to him and he blamed it on my rod guides. Finally, and my primary complaint, he does not stand behind the product he sells. I purchased a brand new fishing rod which upon the first fish I caught with it the rod seat came loose. I brought the rod back hoping for some kind of warranty as I had only just purchased it recently and he did not offer to replace it with a new one. Instead, he charged me full price for a repair and attempted to fix it himself and improperly glued the rod seat. My very next fishing trip out, the rod seat loosened again and broke.
I have proceeded to take my rod and gear to an independent service shop where they informed me of the botched repair job Joe attempted and just how improperly and plain bad it was done. If you want to go to a real bait and fishing shop without going to the large department stores, go to EL Capitan, just down the street on US1 and 141 St.
Stay away from this place!

A friend recommended I give Kendall bait and tackle a try. He warned me not to expect the warm and fuzzy’s but to expect great service, a knowledgeable staff, and a good selection — that’s exactly what I found.
Last week I went in to drop off a few reels for service. I spent some time talking to Joe, the long time owner. He is a serious guy but really knows his stuff. After speaking to Joe I decided to proceed with the service and left my rods and reels.
Yesterday I had the opportunity to pick the stuff up, everything was as promised. I also went ahead and picked up four new reels, three additional rods and some miscellaneous tackle.
All in all a great experience. Met the young man Chris who works with Joe. He shared a lot of knowledge about local fishing and was very helpful. I will definitely be back and this will definitely be my go-​to tackle shop.
The only reason I’m giving it four stars versus five is that charges are not itemized. When the time came to pay I was given a total amount and had to ask questions to back into what my actual cost words on the individual items.
That bugged me, but not enough to keep me from going back. In the future I will just ask clear questions while I’m shopping to avoid any surprises.

Gentleman at the store would not allow me to hold the fishing hooks I was purchasing, I had to ask twice in order to have him hand them over.
Made me feel very uncomfortable while buying gear.
Sad to see the customer be treated like I was robbing the place.
On a side note, the good service provided by a gentleman with a beard was overshadowed by the rude «gentleman» who was assisting me.

Came here for worms for our garden. They have two kinds. The guy who works there is very nice. They also have other live bait, chum, etc. I didn’t think the selection of tackle was very large, but still good for a one stop shop.

I recently went down to Miami and had some extra time to kill. Wanted to try my luck in one of the local public ponds or canals. I was staying in Dadeland area and found Kendall Bait & Tackle as closest local shop. I figured I would call them up to make sure they had live bait and hopefully get some local advice on where to try. However, when I called I was first asked if I wanted a guide service. Once I said that I didn’t have the time for a full guided tour I was greeted with an extremely rude attitude by a gentlemen who condescendingly told me to look on the internet for water and try a few spots. I wasn’t asking about anyone’s honey hole, just a local spot to try. Local B&T stores need all the support they can get these days between the economy and the chain store competition and I had every intention of giving them my business. but displaying this kind of customer service (or lack thereof) isn’t going to win them any favors. As an aside, I signed up for Unilocal just to post this review.