Jurlique Spa

I received a gift couples massage from my sister. This was by far the best massage I ever gotten. Our masseuse were Alana and Alice. I used the steam room which was great, the service was perfect, we got out complimentary champagne. The product smell amazing. I was overall very impressed wth how great our massage was. I will definitely purchase again.
I was surprised to see some of the comments on here but most are older.

I have visited the Jurlique Spa several times, and have always been pleased with the service I have received. Their therapists don’t product-​push, which is something I love and appreciate. Being situated in the heart of the grove is great, and being inside the Mayfair hotel is even better. I highly recommend the rose bath for muscle tension.

One of the best massages I ever had. All of the staff were friendly and courteous. Very pleasant & relaxing atmosphere, in the heart of the Grove so it’s convenient to get to. I especially enjoyed the private changing suite with locker. Would definitely come back to try other treatments.

Good massages and very friendly staff. Not a lot of amenities. Has a steam room that’s it

Terrible customer service! I bought 2 spa day through living social.
I called to book it and everything was fine, until we went there to discover that they didn’t book our treatments. Upset by the lack of professionalism of their organization, their careless for their mistake, the lack of compensation and overall my waste of time, I tried to reach the manager, but she never took the pain to answer or return my calls to at least apology. The Spa is where you expect to be pampered and feel special, but obviously not there. Save your time and money and don’t go there!

I scheduled a spa day for my mother and I for my mom’s 65^th birthday. My mother seems to be very pleased with the facial and spa manicure and pedicure she received. I, however, did not have an overall positive experience. My prenatal massage was very nice and the masseuse was very warm towards my baby and encouraging of pregnancy and a positive birth experience. So no complaint there. With regards to my facial though — perhaps I’m just used to top of the line facials, but when I go have a facial done I expect a deep cleaning, especially since that was the type of facial I requested. Instead, the facialist only did extractions on my nose. With my skin type, I require extractions all over my face, which she neglected. So that was a disappointment. With regards to my manicure, the technician was very sweet and warm and I was pleased with the work at the moment, but by that evening, the color was already chipping! Now three days I later, I am going to need to remove the color because there are three nails on my hands on which half of the color has already chipped off. I can’t think of why this is — I haven’t done heavy housework, I haven’t picked at my nails. So, for the price, this was also a major disappointment. My usual $ 10 mani lasts 1 week; this one was more than triple the price, and is no good anymore. The spa is very nice and relaxing, and the staff is very warm and accommodating; but quality of the service — not so good!: (

Great spa experience! I used a groupon for a luxe package. The massage was amazing. The female technician was so wonderful. The jet bath w bubbles was relaxing as well. The experience was overall great because of the extremely welcoming and friendly staff who make you feel like you’re number one. The spa ambiance was relaxing and zen as it should be and very clean. It’s also a great plus to be able to use the rooftop pool after the services. I would definitely go back again!

Wow! From the moment I walked in I was amazed. I was treated like I was the only person there. They gave me my own personal changing room with shower and all the goodies you may need. The facial I received was great and it was all organic and natural. Totally put me to sleep and then the massage just put me over the edge. It was great! All my knots were gone by the time I was done. I had a great time. Worth a second visit.

I loved this place!!! :) so relaxing i purchased the group on for couples and so far it is the best massage experience ever! The spa is so clean and relaxing no noise very quiet their products are so great and smell delicious and then pool was very fun specially on a sunday, they had a DJ and good drinks. I would definitely go again
Thank you

When you walk in there is a aroma of peace… Excellent ambiance with an incredible sense of zen. Once you are escorted to the back it was not what I expected. A bunch of rooms as usual but the «changing suites» that have a shower and bathroom were not «available» because it seemed like groupon promos had invaded the spa.
The services particularly the massage made up for the lack of spa. The mini facial was just a face wash. Not worth it at all. Overall, I thought it was a wonderful day but there are many other options in Miami. It’s worth a try but not a repeat.

Love this place. Came here with a groupon for a 1h massage and a 30min facial with pool access and complimentary champagne. Massage by Eric, facial with Orlando. Best massage I’ve gotten in Miami. So good I came back for round 2.

Ok, where do I begin??? Hmmmmmmmmmmm,
My best friend and I went here for her birthday. We had a Groupon for a one hour massage and a glass of Champagne.
The massage itself was WONDERFUL. No complaints there. Perfect pressure, hot stones, the works.
Now comes the stinger…
1. The Mayfair is undergoing renovations so we were warned that during the massage, we may hear some noise. No problem, got it. I usually fall asleep during my massages anyways but I couldn’t this time and you know why? Because the constant LAUGHTER coming from the reception area and the LOUD, INCESSANT talking would not allow me to doze off. They were so loud that they actually drowned out the construction noise. I even made a comment during my massage and all my poor (and very skilled) masseuse could say was «yeah, I know, I’m sorry.»
2. The layout of the spa is NOT made for relaxation. Their «Zen Room» which is the waiting room where you wait to get called in is located right next to the courtyard so guess what I got along with my hot tea… a business lunch/​convention where I could hear every single thing — not to mention I could see everything because it is all windows with sheer coverings. So now I was annoyed and super hungry cuz that business lunch looked awesome!
3. The staff is CLUELESS and I mean… C-​L-​U-​E-​L-​E-​S-​S!!! We were hungry so I looked at their Spa menu with was $ 25 per person. I asked if we could dine in our robes and they said no, but this same menu is upstairs at the rooftop pool and you can go in your robes. Perfect! Except that when we got up there, the waiter/​bartender let us know that menu had not been available at the pool for so long he couldn’t even remember the last time they had it.
We ordered from the regular menu and it was awesome. Our bartender/​waiter was really great too. My only complaint is that we ordered a bottle of wine and we were served the wine in a huge plastic cup. I felt like I was back in college except that I am NOT and I just paid for a bottle of wine.
Now while I totally understand that you can’t have glass by the pool, the least the Mayfair hotel can do is have acrylic stemware. Come on Mayfair, get with the program. You are the Mayfair, not Cheito’s House of Love in Opa Locka.
So, would I go back? No, not with all of the other hotels/​spas in Miami. The 3 stars given here where thanks to my Masseuse and the bartender/​waiter. They saved this from being a one star review.

To say I needed a spa day is an understatement. My poor body couldn’t take anymore abuse so when my birthday rolled around recently, the only thing I asked for was a day at the spa. My aunt obliged, and we before I knew it, we had appointments at Jurlique Spa.
My first impressions of the spa were not very good. Jurlique Spa is located at the Mayfair Hotel, which is currently under construction. This is definitely not an appealing sight. I ignored the exterior of the hotel, hoping that beauty is truly skin deep and that the inside would look nice, and I was wrong. The hotel is old. It looks old, feels old, looks old. The spa is on the second floor so we rushed upstairs to begin our much needed appointments. The receptionist was very kind and immediately led us to our private changing room. My issue with the changing room is that it seems someone used it earlier in the day and they hadn’t cleaned it out. I ignored this, changed, and waited for my masseuse. The massage itself was satisfying but felt rushed.
I was not impressed at all by Jurlique Spa and by the massage I received. The hotel was under construction and seemed unprepared (or did they even care?) for when we arrived. My massage was just OK. I do not see myself visited in the near future.

What was supposed to be relaxing turned out to be stressful and everything but relaxing. Specialist seemed to be in a rush which made it impossible to relax.
I had booked a spa mani pedi and looked forward to having a relaxing day with my girlfriend. When we arrived everything was fine. The waiting area is ok.
Finally my treatment began.
I got the pedicure first and I had shellac on my fingers so it needed to be removed. I have had it removed several times in my life but never experienced something like that. You need to buff it in order to get it off what she did was filing away almost my entire finger nail until it hurt and I begged her to stop. She then told me that this was normal (I will attach pictures so everybody can see that this was everything but not normal) she did it with my entire right hand like that so that I was almost about to tell her she should stop completely and leave. Whatever it can happen I thought the next hand I had her be extra careful and it worked out better.
I thought it can only get better but I was wrong. When she started doing my pedicure and scrubbing my skin off she was so harsh that she made me bleed. I showed it to her and the only response I got was it might be my sensitive skin or from the scrub. Imagine how enjoyable my foot bath was after that.
Make the best out of it. Impossible!
Done with my feet we went to do my nails. She started putting the base coat and pulled out a silver color. I refused and said I would like to have a french manicure — her response: we don’t have the necessary equipment to do it. A spa without a white nail polish? Or without a little brush? I had her do it regular even though I did not like it at all (pictures attached) I decided to not bother anymore.
I went to pay. $ 150 for something I was not satisfied at all I asked to lower the tip to 10% which they refused. After talking to the manager which was backing off the behavior and job of the «specialist» and did not apologize at all they offered me to come back for a nail polish change. I refused.
Went the next day to my regular nail salon which said they had never seen something like that and had to cut my nails short in order to not have them break.
Bottom line: STRESSED EMPLOYEES, NOT RELAXING, NO ESSIE OR BUT LOW QUALITY NAIL POLISH, FRENCH NOT POSSIBLE.
Overall a bad experience and I will definitely never come back

I admit it. I am high strung. I have an inability to relax that surprises everyone around me and am incapable of just sitting somewhere without doing something. Well today, I got an hour and a half of peace and quite. I literally lost track of time and it was wonderful. Erick gives an amazing massage with just the right pressure and really reads well what your body «needs.» Couple hours and tons of walking later and I still feel brand new. The facial by Orlando left my skin super smooth and it didnt feel oily like it sometimes does after facials. This isnt one of those places youd go back only if they had another Groupon, but rather whenever you felt the need to pamper. Definitely recommend.

I’m a spa junkie. I love massages & all types of services. This is one of the better ones in Miami. Aesthetically the place is nice but most importantly they use good products & have a very friendly staff.

I’m spa deprived so pampering is a treat for me. I bought a groupon for a spa day for two for my girlfriends birthday, $ 150 for 60 mins massage, 30 min mini-​facial with foot scrub and glass of champagne, valet, and pool access. I bought it last minute and they were able to accomodate us with very little notice, which really made her day.
The hotel was beautiful, and the attendants at the spa were very nice. They chit chatted with us while we were checking in, wished her a happy birthday, and showed us to our changing suites.
The services were amazing! I don’t have a ton of massages to compare to, but of the few I’ve had this was definately the best. A little piece of pampered heaven. The facial was a bit short and I would’ve liked to do extractions and the full thing, but this was what the groupon allowed for, and what they did do felt great. And the foot scrub? Divine.
By the time we finished services, we felt like a million bucks. We headed up to the pool deck. We ordered a few drinks and an appetizer. The drinks were pretty much undrinkable. Way too sweet and syrupey. Not the quality of drinks I would expect at a place like this. The food was okay. The view was amazing.
We lounged the day away poolside and ultimately had agreat time at our Jurlique Spa Day.

I’m getting old. There, I said it. My poor body just can’t handle the daily stresses of the the world like it used to. I find myself not wanting but needing massages and pampering more and more regularly. With all of these deal websites out there trying to one-​up each other, it’s pretty easy to find massages for a decent price. Unfortunately, these deals are rarely offered at high-​level spas like Jurlique. Typically I wait until Miami Spa month to indulge, but this tweak in my shoulder just could not wait. I called up Jurlique and scheduled the 90 minute «bliss» massage which includes some Swedish, hot stone and aromatherapy action.
First things first — I ran about 15 minutes late after hitting some lovely traffic on US-​1. I’m immediately bummed that my massage will probably get cut short — it did not. I dedicate one solid star just for that alone. However, one star is deducted because when I arrived, there were 300+ people having a charity luncheon of sorts right outside of the spa. After being greeted by the spa staff, I was provided with a robe and slippers and asked to sit in the «Zen Lounge» to wait for my service. People from the luncheon are seated right up against the French doors and sheer (almost transparent) curtains of the Zen Lounge. People can see me in my robe and I can see them — not cool. I can hear intimate conversations through the glass — these conversations are so loud that they drown out the «zen» music that is meant to create atmosphere and relaxation — again not cool.
As for the massage itself, it was very good. It wasn’t $ 220 dollars good, but definitely did the trick. The hot stone technique was spot on and the smells of lavender and vanilla transported me to Blissville. After the massage, I felt like Jello and was eager to continue my experience in their steam room. I grabbed a towel and proceeded forth into the steam in a dramatic fashion, but one of the spa staff members saw me and said that the steam room is coed and that I need a bathing suit. Oops. Didn’t bring one, so I missed out on another amenity that was supposed to be part of my $ 220 experience. To top it off, all of the spa restroom/​shower suites were taken so I had to wait until one became available in order to shower off all the oil and be on my way.
All in all, it was a good experience, but I expected so much more from Jurlique. For these prices, I can easily hit up the Ritz Carlton or find a deal for some all day pampering somewhere else.

SUPER SPA DAY! We lunched, we lounged, we sunbathed, we steamed, we had our backs rubbed and our cheeks polished, and by the end of the day, we were completely relaxed and felt like perfect princesses.
We had purchased a «Travelzoo» online deal that included valet parking, lunch, pool access, a 60-​minute massage and a 30-​minute facial. It turned out to be an incredibly complete, fun day and an excellent overall value.
We checked in at the desk at about noon and they gave us vouchers for lunch. We had a choice of going to the restaurant indoors or by the rooftop pool. It was a beautiful day, so we chose the pool. The «spa menu» lists a few pizzas, salads, and sandwiches. The voucher entitles you to choose one menu item and a nonalcoholic bev. We were celebrating, so we skipped the sodas and went straight to the wine list. We got a bottle of sparkling wine and our waitress was kind enough to hold if for us when we went back down to the spa to change into bathing suits, and we finished the bottle while we were lying by the pool.
The pool is small, but has comfortable seating a a spectacular view. There’s a fireplace and some loungey seating, so it’s probably really romantic up there at night.
The spa facilities are okay. There are 5 «changing suites» with a private shower, which is really nice, but the locker room is too small. We were there on a busy Saturday and at one point, we actually ended up sharing a locker because there weren’t enough with locks that worked.
My masseuse was delightful. She was very professional and knowledgeable, and she was careful to make sure to learn about me and my preferences before she started. By the end, I really felt like I was floating on a cloud.
I would definitely return to Jurlique. It’s an absolutely lovely spa!

This spa is just ok — no big deal.
I came here for a girl’s day expecting to be pampered and leave feeling completely relaxed, but it didn’t quite work out that way.
I got a 90 minute swedish massage. The massage was ok, her pressure was a bit too strong for me, and I told her, but once in a while the pressure would get strong again. The scalp massage was great — really enjoyed it. What I really disliked was that the room was not dimly lit, there was a stained glass window that was not completely covered, so too much sunlight was coming in. If you are an avid spa person, you know that massage rooms should be dark. It promotes relaxation and tranquility, and honestly it just helps me fall asleep better! At the end of my massage, as I opened and squinted to get used to the light in the room, I noticed how dirty and stained the carpet in my room was (yet another reason to have the room dim!).
After our massages, the girls and I wanted to go to the use the sauna and the pool. We spent a whole 3 minutes in the sauna because it literally smelled like wet dog. We then went to the pool since we got free access for the day. When we left for the pool we asked the girl at the front desk if it was ok for us to leave our stuff in the lockers, and she said it was fine.
The pool was alright, too small for the hotel, but it was fine for the time we used it. When we came back two hours later, the spa was closed and we had to rush to get our things. The girl at the front desk said we were lucky she was still there because she is usually gone by that time, and that she didn’t even know our stuff was in the lockers. Uhmmm… She’s the one who said it was ok to leave it there! She should have told us the closing time so that we had enough time to come back and shower before leaving. We got our stuff as quick as possible and left.
Showering is one of the favorite things I look forward to in a spa experience because the bathrooms in spas are usually very nice, clean, and with yummy aromatic body washes & shampoos. It’s nice to get home bathed and relaxed so I was disappointed that I wasn’t able to — I packed extra clothes after all!
This spa charges the same prices as other much newer, modern, bigger, and cleaner spas I have been to. I definitely think it needs to remodel the rooms to be darker, update the dirty rugs, and have a more efficient staff. My money is best spent elsewhere, sorry Mayfair!