Frontier Airlines

Never EVER again! I’ve made excuses for their past performances, i.e. «they’re having a bad day, etc». Without question the most arrogant staff I’ve ever (in my 52 years and a ton of travel) had the displeasure of dealing with. Late for a flight and 100% my fault, ultimately missed the flight. again, on me. The attitude of the two guys behind the counter was almost as if they were taking pleasure in our situation. Even the sentense construction of these guys was confusing, I had to rebuild it in my head to even understand what they were saying. I realize it’s Miami and multi cultural, I even speak Spanish and my wife is Colombian so don’t think it’s about a cultural thing, it’s about an idiot behind the counter thing. Over and above that I’ve used this airline for my employees to fly from different parts of the country back to Miami and to Dulles, two of our hubs and in speaking with my office this morning after this fiasco I found out that my employees are complaining about them as well!!. Despite their cheap rates they charge for bags, seats, etc. (I’d bet they’d charge for air if they could get away with it) which brings you right into the area of a professional airline without the hassle. My firm recommendation, DON’T USE THEM, you’ll be sorry you did. If you’re a professional traveler or even a mildly seasoned traveler this will frustrate you and life is to short for this kind of aggravation. I honestly didn’t think it was possible to be worse than Spirit Airlines but these guys managed to accomplish that with flying frontier colors.

If I could give a lower rating I would!!! DO NOT TRAVEL WITH THIS AIRLINE. Planes are cheap and uncomfortable. They charge for almost any piece of luggage you bring. I flew to Vegas on Frontier, no amenities, LCD screen etc. I got charged $ 155.00 for my «minor» luggage. I had a roundtrip ticket purchased, but my experience was sooo terrible that I, booked on American Airlines to return. Same bags $ 25.00??? Onboard Movies and FREE soft drinks!

Miami International Airport experience.
Refused to take bags, or provide a wheelchair for wife, until 2 hours before flight. So arriving 3 hours before required waiting in the area until the line of other passengers was too long to stand in.
Then WE had to move the checked bags another 75 feet to be loaded!
The seats on new Airbus are cramped and hard; do not recline unless you pay another $ 55; have sharp small arm rests (should be called arm-​punishers); have 7 inch drop down tables that let drinks slide (mine went into my lap) and prevent reading a book if anything is on the table.
Frontier’s pretense of «economy» is a fabrication and with it comes discomfort, inconvenience, and cabin snack food that is a salt-​laden unhealthy farce.

All these negative reviews. I booked a round trip flight from Atlanta to Miami for $ 38! I fly with frontier often.
Yes the:
Seats suck and no they do not recline
Yes they have bag, seat and soda fees
It’s a discount airline, what do you people expect?!? Lol. I have done 4 flights for the price of one. Crew was always friendly and flights was always on time and you can’t beat the deals they offer. The good far outweighs the bad. If you want to travel cheap, this is the way to go. Plus its far better than Spirit.

This has been by far the worst experience of travel. Not only was this flight from Miami to laguardia 7 hours delayed but they had issues with finding a pilot and then informed us there were issues with the breaks. Very trusting. The additional surprise fees were not ideal either. Never again

DO NOT FLY THIS AIRLINE!!! I REPEAT DO NOT EVER FLY THIS AIRLINE!!!
Don’t be fooled by their cheap prices. Would have given them 0 stars if it was possible.
Flight was delayed more than 3 hours because they forgot to schedule a crew for the flight!!! How does that even happen clearly a poorly managed operation with no attention to details.
They refused to compensate me for THEIR mistakes. I will never fly this airline again and will make sure that no one I know ever does! I will be filing a formal complaint.
Please save yourself and do not fly this airline so they will be out of business ASAP and no one will have to waste their time with this pathetic excuse of an airline ever again!!!

This has To be the worst airlines that I have ever flow on and very deceiving .
Paid $ 1,119 for 4 tickets Miami to Las Vegas thought it was a great price, at checkin time I had to paid $ 27 for each seats, plus $ 30 for every carry on bag each way so at the of the day I had over 500 on the 4 tickets making the per person more then any other airline.
The flight attendant are rude and very nasty, seats don’t recline and are hard as wood, the tray table is a ¼ of the size of any other plane all in all of the price
If the price was right it would make dealing with everything else just part of a good deal, but in the end of the day I paid more than I would have paid on any other airline and got the terrible service. So consumer beware so in conclusion the $ 297.50 per person turned out $ 431.50 far cry from a bargain. This type of horrible mis-​representation should be totally illegal

Worst airline ever right after china air. They’re probably the only ones who dont have free carry on. Freaking pathetic. Dont fly frontier. Their cheap planes and non working website will make you wish you flew with someone else.

DON’T FLY FRONTIER! LEARN FROM OUR MISTAKE! Hidden additional fee’s (for reserving a seat, carry-​on bags, checked bags, drinks, etc) take it to almost equal prices on other airlines. NOT ONE SEAT RECLINES!, No TV, No Audio for music, paper thin seats, SUPER UNCOMFORTABLE! THEY SHOULD BE FINED FOR FALSE ADVERTISING!)
RUDE STAFF at checkin, on flight, over the phone… its incredible they still function!
AND When something goes wrong, and it will, such as super delayed flights or cancelled flights, you will learn they do not associate with other airlines, so you cannot be placed on another airlines, only theirs! They will not pay expenses for changes in your travel plans such as a meal voucher or hotel stay.
DONT GO THERE
ALL FRONTIER EMPLOYEES SHOULD CONSIDER WORKING FOR ANOTHER AIRLINE.
enough said

For what it is — it does the job. Cheap basic travel with rigid rules for what is included which is a seat that you do not choose and a 18×14×8″ personal item. If you read the rules and plan ahead you can get to Miami during christmas for under $ 200. Consider shipping bags or prepay for carry on. They will not let you slip through as they make their money on enforcing the extras. For 2 hours, do you really need to recline. Also no one fights over the carry on as its cheaper to check. From an environmental standpoint it is the most efficient per person per liter of fuel as you are packed like sardines but I am 6’1″ 220 and it wasn’t bad.

Watch out for hidden costs! $ 45 per carry on is absurd and I did not know about it until I was checking in. I chose Frontier over American (which I am a frequent flyer) because there was a $ 200 price different between them. And I ended paying $ 180 in 2 carry ons (round trip)…
I understood the concept of Frontier as I was flying back. They are definitely a low cost airline — airplanes are naked (seats don’t recline, apparently the cabin crew do the aircraft cleaning, etc), but that doesn’t mean that it is low fare…

Low fares done wrong!
Price — don’t be fooled by the low prices because they charge common things you normally expect from other airlines.
Carry-​on Baggage — usually there is no charge for carry on bags on other airlines. So I usually only take a carry-​on. But, this poor excuse for an airline charges for this and you don’t find out until your ready to check-​in.
Seats — usually you can choose a seat within the farr class you purchased. But, frontier charges you for any seat selection that you choose.
Fare — my aunt paid $ 218 for my ticket to go to NY for Xmas and I had to pay 70 in baggage fees. My $ 218 ticket ended up costing$ 288.

Never fly this airline. I repeat, never fly this airline. The tickets may seem cheap but you will end up paying more for it in hidden fees and terrible customer service. The website is faulty and has a timed deadline which forces you to pay constant attention to the screen. It is in major need of updating, but they purposely don’t update it so you are forced to pay an extra $ 10 to book a flight with them over the phone. They take no responsibility for their own mistakes, and in the end you are the one who has to pay the difference.
Anyone who flies this airline regularly, must be a masochist, because everyone I spoke to was extremely displeased with this service.
DONT FLY THIS AIRLINE!!!

They just cancelled my flights on both the departure and return legs and basically said too bad. I’ve never had an airline do that. Maybe they do this a lot on Frontier but it’s my first time. I can’t see how they keep customers with this level of (non)service.

NEVER EVER FLY FRONTIER. Our flight was delayed 4 hours and then canceled. We were told we would be getting our bags and we would be shuttled to the hotel. After 4 hour delay they are making 50 ppl «wait for a supervisor». Its been 30 minutes and there is no sign of our luggage, our bags, nor the supervisor. No one is willing to give us an update. Apparently we didn’t wait long enough. .4 hours. WORST CUSTOMER SERVICE IN THE INDUSTRY. #FrontierSucks #NeverFlyFrontier #WorstCustomerServiceFrontier

I just boarded the airplane and there’s a Subway sandwich wrapper, dirty napkins and crushed up potato chips and the foot of my seat. I asked a flight attendant if she can sweep it up so I may put my belongings underneath the seat and her response was «unfortunately no, we don’t have a broom to clean it up with». It’s disgusting!

Always has delayed flights. Seats are not comfortable and do not recline. No TV on plane. High prices for carry on and checked bags.

Terrible customer service, I was told that I HAVE to pay $ 30 extra for a personal item that fit the size requirements or they would not check me in, that or I can pay $ 60 at the gate… I feel like I was just extorted, the attitude I got when I question her demand to pay extra after paying to check in my regular luggage did not help! I will do everything I can to avoid flying with this company from now on.

I had an excellent experience i was weary with the low fare but all was well. Flight was on time we actually made it early by 10 min. Flew from Atlanta to Miami with no inconvenience. I did take advantage of the $ 99 bundle that included my carry on and my checked baggage with a free seat upgrade. So i moved up to one of the extra leg space seats and was in heaven. Overall will Fly again with this airline.

April from Chicago Ohare to Miami airport… Who would offer $ 90 round trip? no other airlines. I flew with 6 passengers and my bill from $ 1800 went to $ 600… I used that money to buy a cruise :). Overall, due to such a low fare price and on time service I would fly again. In addition, we did not pay for the seat assignment and they even accommodated the all 6 people with more legroom seating at no cost. Again, if savings are $ 1200 it’s a sweat deal to fly Frontier…