Firestone Complete Auto Care

I give this worthless place negative 5 stars! I wouldn’t take my car there again even if they are doing it for free

DONT BE FOOLED BY THE ONE STAR AS IT IS A REQUIREMENT TO CHOOSE A STAR TO POST YOUR REVIEW.
This place gets not a single star from me. My grandparents have been servicing their jeep with this company since back in 2008 finally they handed me over the jeep this year (2015). The jeep had been giving me some issues and was stalling, I took it here to get checked out. The first time I went I was attended by someone at the desk I explained to him the issue with the car… The first time they fixed a gasket and a sensor (which I had mentioned a previous mechanic recommended) that cost me a little over $ 700 & not to mention they held my car for several days longer than they said it would be because they couldn’t find the car pieces they needed. Finally my car is ready I pick it up and not even 2 weeks later is it giving me the same issue but now my car is completely stalling and worse than before. When I return I am attended once again by Someone who when I told him the issue kept dancing around the issue and blamed it on ME because supposedly they recommended me do some sort of service on my car (the only time that was mentioned was when I was paying to get my car the first time). What baffles and confuses me is if I’m taking my car to get it checked out by an expert you would think the expert would have told me that that piece was a necessary part in fixing my car. The guy at the desk tried to reassure me by letting me know that they would do a free diagnostics on my car… Finally I was getting frustrated because I wanted to know the diagnostic of the car and every time I would call not a single person knew anything. I called one last time and spoke to someone who said he was the manager. I asked what was wrong with my car and he still couldn’t give me an answer he began to blame it on the computer of my car stating it was broken and needed to be replaced and also the negligence of not fixing the piece they supposedly recommended me to fix. I was extremely upset and went to pick up my car and I asked him to give me a quote over the phone to see how much the repairs on the car would be. They NEVER called me and basically now I am stuck with a car that is WORSE than when I brought it in.
Another thing I would like to note is that when the whole escapade happened I asked my grandparents to give me all the receipts she’d had from servicing her car and I noticed something very odd about the statements, it seemed as though my grandma was servicing her car there every other couple of months. The jeep is a 2003 and only has 68,000 miles so I don’t understand why they were constantly having my grandparents (who obviously don’t know anything about cars and were fooled by them) come in and service there car and miraculously find some sort of issue with the car.
Finally, I’m so extremely disappointed and just frustrated because now I’m out $ 1000 + I’ve spent on repairing that car to now have a car that does not operate.
(Side note: Unilocal removed my review for I’m assuming including names, which is interesting because they don’t delete any comments that are good reviews)

I hate to be that customer to change reviews over and over, infact i did I feel better after my awful experience here after the manager gave me a refund for the over priced tire swap, in which I waited 6 hours… I understand it will never be the same as taking my car into the dealer but I just did not have the time. Although clearly it would have been a better idea. After feeling some wobble speeding over 80mph I decided to take my car to service at my personal dealership Lexus of Kendall, I was astonished. The alignment on all 4 wheels were drastically off so much so my service manager jokingly asked me if I had attempted to change the wheels myself ! I was ignorantly driving around not knowing how dangerous this situation could have been! They didn’t even bother to balance them either like I had asked ! SO if you wanna die go here cause they only care about your money. Time and care for jobs goes out the window with these guys.

I went in because the oil light on my car turned on and started flashing, I told the guy at the desk about the problem I was having, he told me it would take a moment for their mechanic to diagnose my car and they would charge me $ 19.99 to diagnose it, two hours later someone finally took a look at my car, said that he was unable to give me a definitive answer for my problem and told me to take my car into the dealership, although they were unable to diagnose my car, they still charged me the $ 19.99, I call it theft! Also, they don’t have enough chairs for people to sit while they wait for their cars to be services. Never going back, very disappointed…

1 week ago this would have been a 5 star review. I’m glad I waited before writing this because now I know that’s not the case at all. FYI THE FIRESTONE WEBSITE WON’T ALLOW YOU TO POST A BAD REVIEW! HA!
Last week I took my car for service because it broke down. I took my car to this location because its the closest to my home. I’ve always taken my car to Firestone.
The guys are actually super nice and were really quick getting my car fixed. The car was done in 1 day and I got what I thought was a really good deal for my issue (at least they told me they were hooking me up… that’s what they always say right?). It was still expensive, but I was happy.
Not even 1 week later my engine light went on so I called them and a really nice guy answered the phone. I told him I had just been there and that I had paid for a full check up on my car just a week before and that I didn’t understand how my check engine light went on. He told me not to worry, to just bring the car in and that they would take care of it.
I took my car in today and the same guys that had originally helped me last week were there. I explained to them the situation and they told me it was unrelated and that they were going to charge me more money to check my car again.
I’m sorry to say this is extremely disappointing. I was just there and paid a good amount of cash for a service that included a full check up. Not even a week later the check engine light goes on and they want to charge me again for a check up? That doesn’t make any sense. I come from a sales and customer service background and if that had been me managing that store, I wouldn’t have charged for the check up. Especially when I knew that customer was just in there the week before and was now back with additional issues. I would have charged for whatever services might be necessary, but not the checkup.
That’s poor service anywhere.

I made an appointment but decided it wise to show up early because hey that would probably make things faster right? Nope… My appointment was at 2PM and over an hour and a half has passed all for a routine tire check (air pressure, alignment). I think the oft saying is, «slow as molasses,» i think it’s more accurate to say, «slower than molasses.» Are those my grandkids? Damn.

This place not only has amazing customer service but they are also quick and efficient!!! I went there thinking I had to buy a new battery. At first they wanted to charge me a ridiculous amount of money but the manager was kind enough to help me and even informed me that my battery was under warranty. He was able to exchange it under warranty. The manager was very helpful and I will continue to go to this place.

I called Firestone yesterday to verify price of service for my car, what could have been a 2 min called ended up with me being on hold for about 10 mins. I hanged up and called back and the store was closed. So they left me on hold so they can close the store. Was going there for service but not anymore. No customer service, what so ever!

One star because they didn’t do what they were supposed to do. Took in my car for brake service, picked up the car and it had the same problems. Took the car back and they «fixed» the problem… 2 days later still having the same car troubles. They claim it’s been fixed– but it hasn’t. It’s unfortunate how some mechanics take advantage of their customers.

My comment below was out of courtesy. I’m taking it back after my visit today. Again, tire kingdom on 136^st and 137 over the phone gave me better pricing by 30%. If they say they can beat any price, call around, you will find out they are ripping you one from the start. Even auto parts next door said they are a rip off. Btw I was a customer for 15 years. In addition, the manager on duty asked if my wife who has her wedding ring on is married. Great service firestone, hitting on people’s wives while working.
Impressed that they beat their competition prices. I changed my radiator, hoses, and sensor for a great price. The store manager knows how to compete.

Great Customer Service! Had me in and out in no time. Will def keep taking my car to this great crew! Love that they treat you like family.

I have been to this location twice in one week for 2 different vehicles that I own. First time, the manager Yoniel Blanco recommended a perfect tire for my wife’s car. He had me in and out within an hour and a half. This visit included a change of a tire, rotation and alignment. For me that is great customer service, since my time is valuable when raising two young children.
I explained to him before I left that I had another vehicle that I would like to bring in, because the last time I serviced it there, for some crazy reason my tire censor light stayed on. I let him know this and he said, bring it in tomorrow and we will take care of that for you. So that is exactly what I did. He informed me that the problem was that the spare tire was low on air. Little did I know that the spare tire also had a censor. Yoniel suggested that I should go ahead and rotate and align my tires, since I was going out of town with my wife and children. Plus I also have unlimited alignment in my account. That showed me that not only is he knowledgeable, but also was concerned for my family and my safety. He had me out of there in no time, because I was with my 3 year old daughter. I would like to thank Firestone, Yoniel and the entire Firestone crew for a great experience.

I had a nail in my tire and John was extremely helpful in getting me a new tire and having it put on my car. The Kendall Firestone store had to have the tire brought from another store, but John made sure it arrived in a timely fashion and had it put on my car. John is very helpful, knowledgeable, and Firestone is lucky to have him as an employee. He did everything possible to make my experience as pleasant as possible. I would definitely recommend the Firestone Kendall store if you need tires. For great service, ask for John.

Great service and the staff is friendly and take the time to explain what they’re doing. We especially liked Edwin who took care of us even though they had just closed.

I feel like this place just keeps getting worse and worse over the years. I usually avoid this place, but I needed a new battery quick so I decided to give them another try. First off let me give you some perspective. When I went this place did have cars the technicians were working on, but it did not appear incredibly busy. I waited nearly 2 HOURS for them to tell me what I already knew… I needed a new battery. For that piece of wisdom they charge $ 25 bucks. Then they want to tell me my throttle body needs replacing and it’s gonna cost $ 100, which I told them NOT to do, even though their salesman insisted it was paramount. Some more perspective… my car is only just over a year old. lol So they finally replace my battery and total cost is $ 175 big bucks… I’m talking about a battery here. haha 25 $ bucks for an «expert consult» to tell me I need a battery, $ 119 for the battery and $ 15 for installation + tax. Can you say RIP OFF. If I didn’t need it right away I would never have come here, but since they are only a block away from my home I figured «what’s the harm, it’s just a battery». Plane and simple I shouldn’t have given this place a 2^nd chance, they are not up to par.
Oh and FYI my throttle body is fine and while I was sitting in the waiting area I heard another mechanic tell a customer that his «throttle body» needs to be replaced. lmao Are these ppl seriously trying to run the same scam on everyone who walks in the store? haha so insane it’s hilarious.
AVOID AT ALL COSTS!!!

Firestone of Kendall rules

This place is THE worst! What a rip off. I took my car there because The smell of gas was getting really strong. I figured I had a leak somewhere and this place was close to work so it was convenient. They tell me that they had to remove the gas tank to see where the leak was coming from. They charged me $ 215.00 just for that… then they came back and they said that it was the fuel pump and it was going to be $ 900.00…I told them to put the tank back up. I would pay them the $ 215.00 regretfully. I was talking to a co-​worker of mine who said that her father uses a mechanic who works out of his home. I took the car to him and the entire job was $ 315.00. Never again will you see me Firestone!

An hour wait to fix a nail after I unknowingly had purchased the tire insurance. Unacceptable.

Do yourself a favor — don’t come to this Firestone. They will lie to you to get your $$.
I went in yesterday to do a tire rotation for a promotion they had. I was working with Johnny, and my entire visit felt like I was back at a car dealer being pressured by sales pitches. «You NEED this! Do your car a favor, GET THIS. Get the lifetime alignment service!» Yadda yadda. I haven’t been pushed so hard to buy something since I first purchased my car!
Anyway, these were my main concerns with this Firestone:
I hadn’t checked my odometer before going in. (Figured I was just getting a tire rotation.) I mistakenly said that my car was at around 20−30k miles, and Johnny insisted that I needed a major maintenance at 30k miles. Tried to push lifetime alignment service on me, etc. Quoted me $ 600+ bucks for all of that + the rotation.
When I asked what he could do to work with me on the price, he tried to act like he was doing me a favor by saying: «Welllll, there’s a promo that went out yesterday on buy one service, get the 2^nd ½ off, but since it’s still in the system, I’ll help you out, but I won’t be able to get you the same price tomorrow!» Right, still in the system my ass…
So, I googled around, called my dealer, etc., and the price difference wasn’t too great, so I decided to go ahead with these folks.
Drove away afterwards and realized 1) my car was JUST at 20k miles, 2) got home and saw Firestone promos for the BOGO THROUGH ⁴⁄₃₀ (thanks, you big fat liar), and 3) they hadn’t even updated my maintenance dashboard (which leads me to question how thorough they were with their service check).
I can understand that you need to make money. But, I would have appreciated the honesty, a call that said — hey, you’re just at 20k miles, we can go ahead with the original plan for the rotation, and you can stop back in 10k miles later for that major maint (because, hey, I would have TOTALLY gone back just for that thoughtful gesture), etc.
Ultimately, this kind of behavior makes me feel confident that the next time I go in, they’ll just push more services I don’t need at me and lie to me to get me to roll with it. So, guess what! This place will never make money from myself or my fiancé ever again. Which is really unfortunate because I am a loyal customer, and had I had good service without the lies, I would have encouraged other folks to go there, etc. Instead, you guys get a really crappy review and lose out on my future business.
A good marketing strategy is to RETAIN your customers. Not to get them in the door once, never to see them again because they’re so disgusted with the sales service and lies. So, thanks for nothing! Never coming back here again. :)

I must say that everytime I go to do my oil change I freaking dread it! But I went to this Firestone location the other day and I was pretty damn impressed.
–The store was clean
–Marlon (the manager) was really nice and attentive
–They didn’t get mad when I busted out a $ 10 off coupon
–They walked me to the service area to show me the type of oil I was using
I really loved this Firestone and I will definitely be returning to do my oil changes here on a regular basis!