Firestone Complete Auto Care

I am editing my review.
Basically, I gave them two stars. The reason was that I paid for the lifetime alignment, and I brought my truck in frequently, and my tires still wore asymmetrically. They told me to go to a frame shop because I needed a major repair, beyond the scope of alignment. When I went to the frame shop, they said the truck was fine, and that Firestone had not been aligning my tires. I got about 40,000 miles out of TWO sets of tires instead of more like 60,000 for each set.
I am changing my review because Firestone made it right. They replaced my tires free of charge. That’s about $ 1000 in free tires.
I decided to give them another chance, and I went and talked to the manager. I brought the printout from the frame shop with me. I told him to check his records, because they would show that I had had my tires aligned many times at Firestone.
He didn’t hesitate to replace the tires. I didn’t ask for it. I thought maybe they would give me a discount and promise to do better.
Anyway, if you talk to the manager, not the regular people who work the register, you can get results. They did the right thing, so I will continue using them.
The manager told me he was required by law to give me the alignment printouts, so I told him I had never received one in the past. From now on I will make sure they provide them.
I can’t give them five stars because they should have done it right the first time around, but they deserve four for honesty and accountability.

This Firestone has to be the best in Miami. Rene the Manager offers excellent customer service and treat his employees with respect. I always come to this Firestone to service my cars. Honest service.

Do not visit this Firestone location. Been happy with Firestone overall (customer 7+ years), however this location is very sloppy:
Left out one security lug nut from new tire install, then fixed it by buying me a new set.
Then didn’t balance tires properly. I got them balanced at another Firestone location after driving on highway.
Firestone service is good, this location is not recommend.

Over the years I have come to believe that sales representatives and managers in most car repair and maintenance shops are not the most honest people. This location certainly proves my point.
I had purchased a lifetime alignment plan from Firestone at this location. Today I went to use it and was told that they can’t find my car in the system. I gave them all information but the manager said they don’t have my car in their system. He blamed it on their computer system. I took his name (Rene Baca) and told him that I will be reporting this to the company. I left the store. Within five minutes after I left, I started getting calls from the store that they magically found my car’s record and would like me to come back.
This is a perfect example of how they use their tricks to make people pay more or simply not to serve them for services they purchased.

Went in to get an oil change with my two year old and one year old. The service was fast and friendly. There is a children’s area inside the store and my two little ones loved it. Fair price for an oil change. I went today Tuesday, December 30, 2014 at 10 am and there was hardly any one else there. I recommend this establishment if you are in a hurry or have little ones.

This Firestone is on the east side of the Dadeland Mall. It’s right by the Nordstrom and JCPenney side.
I come here for standard oil changes. With the $ 10 off coupon, the grand total comes to $ 29.42.
I’ve never had any major issues here, but I do find that the front desk people are often overwhelmed by customers and phone calls.
I was told that the oil change would take 45 minutes. 1.5 hours later I finally get a call saying it’s done. I believe the actual service was done in a timely manner, but the front desk was so inundated with people that they were late in calling me.
I ended up having to wait in line 10+ minutes before I could even ask them for my car which is a long time in the middle of a weekday.
Parking is plentiful. I’ve been parking on the east side of the building, away from the mall parking,
The positive aspect of visiting this Firestone is that you can walk around the mall while they are working on your car.
Update: With a coupon I printed online my latest oil change total was $ 26.21. I’m always confused with how they calculate totals with coupons.

I drove all the way from west Kendall drawn by the decent reviews. I have to say that the front end of the house is very polite but beware some of the mechanics. They don’t seem to care about your car too much.
I had to talk to the manager when I witnessed an employee abusing my car when loading it to the alignment dock. It almost tore my front lip of my bumper.
I wont be driving this far again for an alignment.

One if the best Firestone’s in town the staff is friendly including the manager I love it on how nice he was they did a great job on my flat tire way better than Tire Kingdom

The lady that checks you, Vanessa, is really nice! I’m starting to like the convenience of how close this place is to where i live. But not only that, they are friendly and pretty quick.
A reputable company with fast, friendly service, my kind of place!

I like this place more than other shops I’ve been to in Miami. Good customer service. A bit pricey though but I guess compared to the other places it’s average.

Very good customer service. They offer you what they believe is best, not what costs the most. They talk you through it when you’re unfamiliar with your vehicle. They are military friendly! Overall, excellent rates and discounts.

I have been using this Firestone for years back when Joe was the store manager now it’s Serge. I personally have never had any issues. I have always been treated well. The work sometimes might take longer than expected but again I usually make other arrangements so it doesn’t bother me. Like the fact that if you use the Firestone credit card they give you 3 months interest free plus Firestone is always sending coupons for additional discounts.

Very friendly, nice place. Even better that it is walking distance to the mall so you can go have lunch and kill time. You will need it. I brought my car in for an oil change, and it took 2 hours. There is a discount coupon on their website for $ 23.99 which is a really good deal; especially if you have an SUV like me and need 7 qts of oil compared to 5. Tyrone was my service technician and he was really nice. I like that Vanessa, my service advisor, brought me out to my car to show me what else it needed done and to speak with Tyrone. I didn’t have anything extra done just yet, because I always like to get a 2^nd opinion, however, their prices seem fair, and they do offer a lot of discounts on their webpage, so check it out prior to going in. All in all, good place and I would easily return.

Took my car here the past few weekends to get some work done since it’s within walking distance from where I live. Had the brakes done last weekend and new tires put on today. The work was done satisfactorily, but I didn’t feel that this place was anything special. They didn’t call me when my car was ready to come get it so I had to come over just out of the blue. Fortunately, it was ready to go. I think I’d try somewhere else next time. The one good thing is that they definitely don’t make you feel like to have to do anything and leave the decisions up to you.

A little slow, (it took them a little over 2 hours for an oil change) but I like that they didn’t hassle me about the add ons. They printed out a list of the services they recommend I get done next with the price for each, mentioned it once and that was it.
Check online for coupons, I was able to get $ 10 off.