Conway Van-Lines

JUST SAY NO TO CONWAY VANLINES!
I read reviews for MANY MANY moving companies before choosing… I saw some great ones for Conway Van lines and I also saw horror stories. I booked it as they were a bit cheaper and hoped for the best. BOY AM I SORRY! Toby was great to work with in the office and assured me he would be there from beginning to end for my move needs. Once I booked, I called to confirm a few weeks later and he was out of the office for the next few months! I was told to deal with Sophie, which was fine, I had spoken to her briefly before.
The quote I secured was for $ 1568.16 and they billed me $ 3065.07. DOUBLE the original quote. I understand that I had an overage but no way it was DOUBLE! All of my items are in a storage unit and were delivered there by a moving company so all items are boxed and ready for move. The lines on the manifest listed items that I do not even own and the items on my original inventory list that I provided for my quote are not on the pick up manifest.
All of my large items were listed on their inventory list as they asked me to complete, but they stated that I had «bulky» items that they are charge extra for… I own nothing that would fall into that category. They are also charging me $ 300 in packing labor. NOTHING needed re-​packed! I called to dispute the items and was so lucky to speak to Linda who was condescending and rude. Talking over me and no help at all, a sad excuse for customer service. Sophie then took my call and told me there was nothing she could do and that my items would be delivered in 20 days. I was to have 45 days storage included, but somehow they wrote in the manifest a date of less than 30 days of my pick up that stated delivery would occur at that time!
SCAM SCAM SCAM is all I can say.
I should have listened to others who had bad experiences! I hoped for the best and got the worst. Pay the extra money and do not deal with this headache. I can only expect that they will figure out a way to tack on extra charges upon my delivery.

The customer service staff, Toby, Sophie and Linda were absolutely great to deal with. The foreman who picked up our stuff in Florida was very courteous careful and thorough. Great experience on the front end. The flip side of the coin was the delivery. These pack of unruly folks led by Sean, were reckless, disrespectful and rude, threatening to leave our stuff on the side of the street if we didn’t come up with $ 400 cash, as they refused to pull up to the loading dock, and treating our stuff recklessly. Many many damages as a result. Also, two boxes had mice in them.
Sophie was kind enough to ultimately issue a refund for the aforementioned $ 400.
Please scroll down and read all the previous reviews.

If there’s an option for zero star, I’d take that!
We are not an amateur when it comes to moving, but Conway made us feel like a fool! First of all, they were waaay under bid us. Initial quote was $ 2200 and some cents. And I understand that it was only a quote. So everything was scheduled and fine. Toby was a great customer service AT THE BEGINNING just to lure you in with very low and promising price.
During moving day, movers came in late. Took them almost an hour just to go through paper work. Total time was 5 hours just to pack a town home of 2 bed and 2 bath with minimal furniture. On top of that, they left few items behind not because it’s chemical or anything, just because these fools did not check every cabinet and drawer. Halfway throughout the process, they informed us that our belongings have reached the initial price quote. Long story short we ended up paying $ 3600, which waaay off from the quote.
Delivery day… Even worst. Movers aren’t personable, bossy and definitely not professional. The main guy, Sean, informed me that will be additional cost because of the stair which DID NOT quoted or priced all this time. We never kept this a secret that our new place is in third floor and refused to pay this. Toby knew and he insured my husband that wasn’t an issue. Sean obnoxiously refused to move our belongings to the third floor and threatened me that they will unload the truck and will leave our belongings on the grass. On the top of that, he took his sweet time to deposit our final payment (they only accept USPS money order and cash, while their paperwork said proudly accepting MasterCard and Visa). I kept communicating with Linda, the lady who handled our account in the main office, her demeanor was very professional assuring that she will talk to Sean to sort this out. Excuse my language but she is full of crap. Long story short, they finished their job, crappily, but the nightmare wasn’t ended here. They left marks all over the wall, bang the corner or the wall, etc… You name it. And the next day I started to unpacked… These idiots can not called themselves movers!!! They cramped a big wardrobe box, without the bar. It’s called wardrobe box for a reason! They apparently could not read simple instruction when the box said this side up. They managed to flipped the box upside down and our plates and other items were messed up! They don’t care with your belongings. Printer was positioned at the very bottom of jumbo box that was so heavy. Box were only labeled by number not contents and location. And their number description were VERY not helpful (#1. Box #2. Box #3. Box).
So initial quote was $ 2200. Total cost was $ 4000!
I can write a book of reasons you don’t use Conway Van Lines!
Between the management and movers, their all completely SHADDY, CROOKED, DISHONEST, NOT PROFESSIONAL… And the list goes on and on…

**Please, please, please, please, please, consider a different moving company. Moving can be such a stressful experience alone, having this company hired to move you will only add extensive amounts of additional stress and headaches, the reviews alone speak volumes. Don’t make the same mistake I did, I would hate for anyone to go through as they continue the same misleading and deceptive business practices**
My entire review will not fit in this space, PLEASE message me if you are considering this company, there are many things you NEED to know.
If they give you a good quote don’t worry, you will probably end up paying double, I did!
$ 1,100 more because my items where «bulky»
Drivers do not stick to their «delivery window», they get lost and call you multiple times for directions and blame operations for not giving them the right address.
The women in operations will hang up on you and then put you on hold when you call back all because you want to know where your belongings are.
I was waiting for my delivery the day I was promised only to find out that the truck didn’t even leave yet… It ended up being delivered 3 days later.
This company is horrible at communication.
Almost every single item I shipped was delivered damaged or scratched, it makes sense based off the way they packed the truck with a bunch of bicycles (not mine) all over my furniture. My items where all the way in the back, they had to take out all the other furniture and put it on the sidewalk to remove mine.
After being told there wouldn’t be any charge for my 2^nd floor walk up apartment, the driver informed me it would be $ 75 for every 7 stairs… I had the driver deliver my items on the grass and my fiancé had his friends helped us up bring the items upstairs and re-​assemble our furniture.
Although I was charged over $ 300 for «packing materials» my canvas paintings where not wrapped in anything and one was ripped completely in half. The clear plastic mattress cover was ripped in half and my mattress was literally black from the truck. The sides to my bed frame where not properly packed and the metal brackets snapped in half. They did not remove the legs off my nightstands causing the legs to be bent and now the nightstands won’t stand up at all. I could go on and on and on, please, don’t put yourself through this. Hire a reputable moving service, this company is a joke.

PLEASE DO NOT GIVE THIS COMPANY ANOTHER DIME! This company is not to be trusted! They bend over backwards to get you to sign with them– even to the point of Sara investigating another company that I was talking to, and finding they were brokers, so as to «save» me from them. I needed saving from Conway! My move was based on a 400 cf storage unit full of items that was going from Fl. to Los Angeles. The unit was packed full but I told her that we were going to go through it and reduce it down and she assured me that they would adjust my price to reflect the smaller cf of actual used space, which seemed fair to me, so I chose to use them. Then, enter Daniel who went over the contract and got me to sign. His real job was to find a way to sneak in verbiage that would negate everything that Sara had promised. Every single person on their staff that i spoke with including Linda and Veronica, were dead set on deception. So, after working so hard to repack the storage unit down to ½ of what it was, and leaving many things behind to get the cost down, it made absolutely no difference in the end. I was forced to pay the full price because now they have your contents held hostage! I don’t know how many times the contents were moved on the trip either. Left here in a large box type truck, was delivered in an 18 wheeler, and was in a warehouse at some point and we had a missing item that we need to try and track down. I really, really beg you not to make the mistake that I did by choosing Conway. I knew better than to chose the cheapest movers, but it sucked me in just the same. It has been so extremely stressful and maddening dealing with these people, and now i can’t even email them anymore without my emails bouncing right back to me. THEY ARE SO SHADY!!! I wish I had paid heed to the previous reviews. I am seriously suspect of any positive reviews being legit.

WARNING!!! DO NOT USE THIS COMPANY!!!
If there was a NEGATIVE star rating… I will give them a NEGATIVE 10
We paid over $ 1000 to have them relocate our belongings from FL to NC, we received a «confirmation» email stating that they will be delivering our belongings on a Sunday… waited ALL day Sunday (NO CALL), they NEVER showed up.
Because the following day was a Holiday, of course they were closed. Called them on Tuesday & they kept giving me the run around, especially their upper management personnel named «Sophie», she was very RUDE & UNPROFESSIONAL! She stated she would give me a call back & NEVER did. Then she started to AVOID my calls.
As to date, we STILL HAVE NOT RECEIVED our belongings & they STILL CANNOT give me a status on a delivery date!
I will be filing a complaint with BBB & the Claims dept.

Do not hire this EXTORTIONIST company! I just called to give them my closing date on my new home. They informed me that I would have to pay an additional fee of $ 2000 to guarantee delivery for a specific day!
RS

Conway ripped me off. They quoted $ 4040.40 based on a full list of inventory. Once they picked up my belongings they increased their price to $ 8,384.79 — for no reason. I shipped exactly the items that were listed on the inventory. But I had no choice but to pay the price they demanded in order to get my belongings back. Now they will not return my calls and refuse to comment.
Check the better business bureau to see for yourselves how many complaints have been filed against Conway Van-​Lines.
For others who have been ripped of by Conway, please email me
because I am going to sue, and would be happy to jointly file multiple claims against them along with my case.

DO NOT USE CONWAY — OR GET AS MUCH EXTRA INSURANCE AS YOU CAN
About 5 days after my father died suddenly, I had to move his stuff from Florida to California. Not being in the clearest state of mind, I hired the first moving company that picked up the phone. To my detriment, I would come to find, it was Conway Van Lines.
They were courteous on the phone, arrived on time for pick up, and efficiently got my stuff on their truck. And that’s where the good part ends.
Upon arrival, the supervisor of the move handed me a bunch of paperwork to fill out. One of the sets of documents pertained to insurance. The supervisor advised me NOT to get the additional insurance, telling me, «we don’t make a commission on it, we don’t push it on anyone.» He advised that I get the standard insurance that pays .60 — that’s 60 cents — per pound of items.
I should have known something was up. But, again, not being in the sharpest frame of mind, I signed all the paperwork, including the one declining the extra insurance.
Now I know why the Conway representative didn’t want me to get it. Among the items that I packed and shipped was a 6 month old 80-​inch flat screen Sharp TV. At about $ 4300.00, it was, by far, the most expensive item of the shipment, and the most resellable. And guess which item did not make it to the final destination?
When they delivered all my stuff EXCEPT THE TV (about 20 days after they had said they would deliver) I called Toby, the person who initially handled my case. He referred me to Sophie, the dispatcher. She said that they would start an investigation, and advised that I file a claim for the lost item. At no time did she apologize or assure me that they would do everything to find the TV. In fact, she was quite cold with me. I suggested that I withhold $ 1000.00 from my payment until they find the TV, but she stated that the movers would not unload ANY of the items if I did that. I felt I had no choice; so I paid the movers in full — in cash, and crossed my fingers that Conway and Sophie would do the right thing.
My fingers remain crossed. After a day, I did not hear from Sophie. I called. She was not in. Two days, three days — no word from Sophie. I called again. She said that they ‘were still looking’ for the TV, and again advised that I file a claim. Neither she nor anyone at Conway have ever reached out to me with any kind of update. Whenever I phoned them, they simply said, «file a claim.» Eventually I did just that.
But here’s the thing: the claim department is not an in-​house department. It is a third-​party company called
that merely represents the interests of the moving company. The claim form essentially says, «whatever you signed is what you will receive.»
With an insurance policy like that, what is to stop Conway from selling the TV for a few thousand dollars and paying me $ 60.00? Very little, I suspect.
At any rate, after jumping through their hoops, and then more than 60 days of not hearing from
, I contacted them. They said that they had sent my settlement in an email. Of course it was nowhere to be found, not even in my spam folder. After asking multiple times, I finally received my settlement offer. Although I had assured them that I would not accept $ 60.00, that of course is exactly what they offered. ($ 66.00 to be precise.) What a slap in the face! Sure it’s within their legal right, but what’s allowed, and what is RIGHT are two very different things.
It has been almost 6 months since I first called these horrible people, and this is not even close to resolved. And of course every time I have to deal with this, I am reminded of my father.
Over the course of the 6 months, I had held my tongue (my computer?) hoping that someone would do the right thing and offer me fair compensation for the TV. But of course, they have not.
I will appeal the decision. And I will certainly take legal action; though I suspect that it will be for naught. But I will also try to warn as many people as possible through social media and any other means available to STAY AWAY FROM CONWAY. They will rip you off you if you give them the chance. (Maybe someone there stole the TV, maybe they didn’t, but falling back on a bogus insurance policy, and offering $ 66.00 on a $ 4000.00 item that they FAILED to deliver, is the moral equivalent to outright theft.)
Find a reputable company — if you can. But do not use Conway.
And beware: these moving companies are allowed to offer this policy by the state; so many of them do. My first hope is that NO ONE every uses Conway again. But my second hope is that if anyone does use these creeps (or another similarly terrible company) that they BUY ALL THE INSURANCE THEY CAN. That way at least, what happened to me will not happen to anyone ever again.

The experience started out great. We were moving our stuff from FL to PA. 3 very professional gentlemen showed up and packed and moved our stuff. We tipped them for the extra effort and thought they did a great job. That’s when the nightmare began. 2 thugs showed up in sneakers (not tied) no socks demanding the cash. We gave them the balance in cash and they told me I had to sign a form confirming everything had been delivered and was not damaged and that the truck was empty, but, it was not. I said I would be happy to sign the form once they moved the stuff out of the truck and into the house. They gave my money back and left. After speaking to someone at the 800 number, I agreed to sign the form stating everything was delivered. They came back, I paid them again and they took everything out of the truck and left it outside. They did not bring anything inside the house! Now my husband and I are dragging in our bed, couches, furniture, etc ourselves!!! In addition, several of our items are damaged. If we wanted to move everything ourselves, we wouldn’t have paid $ 2000 to a moving company. DO NOT EVER use Conway Van Lines. I should have checked Unilocal first, Conway Van Lines is an absolute CON!

For legal reasons, I cannot comment of the nature of this move. It now has been escalated to legal council where we will be vindicated and these falsehoods of Dave P will be proven false.

I have been working with Conway for several months now as our move form NY to Florida was a challenging one. Moving is always a tough experience, but the owners personally called me to reassure my merchandise would be safe and overall it was a very pleasurable experience. Thanks guys for such a smooth life transition!

DO NOT USE THIS COMPANY. FIND SOMEONE ELSE. They are currently holding my entire apartment hostage in their storage facility. They only accept cash or money order, except for the down payment. You will never get to speak with the person who BOOKED the service, ever again.
They take a quick, friendly estimate by phone, and guarantee the lowest price out of everywhere you researched. No one does a physical estimate of your items. The more inaccurate the estimate, the better for them. «Toby» assured me everything would be okay. They send an email saying there aren’t any hidden fees. They take 10% up front by card, though. Of course they do… I watched the movers unload rounds and rounds of unnecessary tape and packing materials. You’d think they were preparing for the apocalypse. Lo and behold, I’m charged for 15 rolls of packing tape and all the furniture pads that «Toby» said were included.
The only people you will ever get to speak with are the females running the phone lines/​emails — Sophie and Stephanie? Who really knows.
All they want is money. They do not care about customer service. Now I must alter my budget to get my items back. I don’t know how I’m gonna do it but I have to try.
They keep a tight organizational scheme where only one person handles most of the work and orders. You won’t get to speak with anyone else; There are no deals; There are no REAL discounts. It’s the worst company I have ever dealt with, and I can’t believe I was so naïve. I feel like such a gatdamn idiot. Hoping I can afford to have my things back in my home before February. That would be nice aye? Effing A.

Simply the worse company of any kind I have EVER dealt with. I never take the time to write reviews, good or bad, however this sham of a company forced me to take the time to warn others. They will low ball the estimate with a «binding estimate» and once they have your personal belongings will not communicate with you. In my case they increased the storage fees and refused to discuss why. When I went to visit the offices to discuss, I almost threw up as it was a dark, dingy space with no A/​C or ventilation in the area they hold your items. STAY AWAY from these crooks especially «Sophie» and «Avi» the crooked owner.

Moved from FL to NV and representative estimated $ 2,200 for move and I was charged over $ 6,000 total. I set up a move from FL to NV and was asked by phone to give them certain information about the amount of boxes, furniture and etc… as to what would be moving. I was fairly accurate in my descriptions and was given a quote of $ 2,200.00−10%(discount) for a total of $ 1,760 + tax. I told there would be 3 – 4 workers arriving for my move and that that I needed to pay 10% to hold the move and that half would be due upon pick up and the other half at delivery. So I booked the move.
Two days before my move I received a call from the dispatcher Jasmine, who informed me that the movers could not make it on the day they planned but would be there the next morning between 8am-​11am, the 24 hr window was in the contract and so that was legitimate. The following morning I received a call at 10:45am letting me know the movers would not be there until 1:00pm. When the movers arrived there were only two people for a three bedroom second floor apartment. The movers refused to start until I called the office to request more help. I did so and was told by Jasmine that they would have to «work it out». After several calls and wasted time, the movers were assured that they were sending two more people, who never actually did show up.
Before they started, the foreman stated that they would not be able to move me for the amount quoted and that there would definitely be an additional charge due to space needed on the truck and that he would not honor the 20% discount for the additional cubic footage on the truck. Because I had a career position waiting for me in Vegas and was on time constraints I had to agree to the extra charges, a total now of $ 5,628.70. I paid them 2720.78, I already had paid them $ 187.31 initially and they began loading the truck.
I was told the movers on the NV side would contact me 48 hours in advance for delivery, this did not happen. The delivery movers contacted at work less than 24 hours in advance and informed me that my delivery payment had to be in cash so i had to miss some work to go to a bank and get this as the delivery was scheduled for the following morning.
When they got to my apartment complex their truck stalled in the driveway for an hour and I was also informed that they would not be able to fit the truck into the parking lot and so i would be charged and additional $ 500.00 for shuttle service and because I was on a second floor without an elevator there would be an additional $ 75 charge. So now the total of the move was $ 6,203.70.
When the movers finally delivered the boxes/​furniture, four hours later, it was very evident that no care was taken in the move process. Many of the boxes were in terrible condition and there were a lot of damaged items and about 80% of the furniture delivered was damaged in some way. Scratches, chips, dents and etc. They also forgot something on the original truck and made me drive across town to get. But the main concern is that I ended up paying almost three times as much as the quote. I am wondering how often they get away with this type of bait and switch.
Since the move I have spoken to others who have had a similar problem with this company including a past worker who said that they hired a different move company when they still worked at Conway due to the companies tacking on the companies unseen additional charges.

Was overcharged starting on day one of pick up, Please be wary of any company that expects cash or postal money orders. Items were delivered missing or damaged. You must get the full insurance or you will have these issues as well.

The first three letters in Conway is CON. This should give you the first idea that this company is a complete sham. Let me tell you why…
I booked through the 1800 number. A person named Ivette took our order. I moved my parents and myself from fort Lauderdale to Las Vegas, Nevada. Both were two separate moves to and from two separate locations. The quote that was given to was was approx $ 4,500.
The movers came a day early with a smaller truck and picked up my parents location and our location. They then went to their yard and re-​moved our stuff on to an 18 wheeler that was doing multiple deliveries all over the country. Our stop was last.
We were told that the mover would be here in Vegas on August 31^st, but they were TEN DAYS LATE!
When they got here, we gave them the cashiers check for the reminder of the move, but the mover told us we need to give him am additional 200 in cash because he wasn’t told that the drop offs were in two separate locations. We made very sure that we communicated that to our mover Ivette.
Then the mover said that his men will not walk up steps unless we give them an additions 75 dollars for each time they walked up the steps.
That’s when I stopped in and said NO. He said that this information was on the contract and I asked to look at it. He held it out to show me and I took it from him. I didn’t see anything on the paperwork that stated the extra cost so I shredded the contract in his face.
The mover called me a bitch and physically pushed me! I called the police. And because of that the mover refused to take the rest of my stuff off of the truck. I went ape shit and took his hand truck into my house and told him he’s not getting it back until he takes all of my shit off of his truck.
It was a mess because the mover (driver) kept trying to milk more and more cash out of us.
I also found out that he hired the people to move our furniture off the street from the Home Depot parking lot. These people were homeless or illegal immigrants. This is a federal crime.
PLEASE DO NOT DO BUSINESS AITH CONWAY VANLINES OR THEIR CONTRACTORS!!!
The contractor they used for us physically assaulted me and try to extort is for hundreds and hundreds of more dollars.
Mm