City National Bank of Florida

Customer service is amazing! They really want the best for you and your money! Easy to do business and margarita is AMAZING! Super happy with the bank!

I would give this bank a rating of half of a star and that is purely because the person who I opened the account with was one of the nicest people. That is the only positive thing I can actually say about the bank.
I have been with your bank since March 6 of 2012, and to say that I have been patient with your bank is an understatement. First of all when I signed up with a joint account with my wife we were never informed of the change that was going to take place within the banking system the following week. After depositing $ 1,000, we were told that they don’t give out temporary ATM cards and that we had to wait for the ones sent by the bank, we said we would wait and selected our pin numbers. A week later I get my card and go to the ATM to activate it and it says the # is incorrect. After contacting the bank I was told that because of the change in the system I would not be able to activate my card neither via the ATM or the 800 number until the system was updated and would have to wait till the following Monday (5 days). When I asked the lady what I was supposed to do about money, she replied that I «would have to either come to the bank to withdraw funds, or I would have to write a check from the temporary checks they first issued me». When I asked if I would be charged a fee if I went over the 7 checks, she replied that they would have to, even though they are the ones telling me that I cannot use my check card. When Monday comes I go to the ATM to once again try to activate my card, and once again the pin number does not work. Since my wife has an earlier schedule she was able to go to the bank and activate her card, but still no pin number. I go to the bank once and I am now told that with the change of the system, everyone was sent new pin numbers and that I would have to wait between 2 – 3 business days. Since I’m at the bank I make another $ 1,000 deposit. Two days later, we are grocery shopping and when my wife uses her card as a credit card, she is told that there are insufficient funds even though I had just deposited and the grocery bill was no more than $ 95. On the 4^th business day my wife and I finally get our pins, I go to the Bank’s ATM and once again the pin number does not work, her pin on the other hand does work. At this point I’m fed up with this bank, so my wife calls and she is told that because I attempted to use an invalid pin they put a hold on the account, but would remove it right away. In the afternoon I go to the ATM once again and guess what, pin still doesn’t work. It is now March 28, and I have yet to be able to use the bank issued card as either a debit card or as a credit card. To say that the service I have received from this bank is atrocious would be the nicest thing I can say about this bank. The big banks may not be as personal and may charge unnecessary fees, but at least my money is available to me as soon as possible. One of the things that appealed to me about the bank was the «personal attention» that I was going to receive plus the rates for first time home buyers, but frankly if you can’t even run a simple checking account what makes me believe that you are capable of handling a mortgage.