Chili’s

NOTE: DO NOT PARK IN THE BRANDSMART PARKING LOT! YOUR CAR WILL GET TOWED IF YOU DO!
Normally if I ever go to Chili’s, I go to the one deep in Kendall by Barnes & Nobles and get pretty good service there.
I went to this one yesterday night, only because my friend had a bad experience there previously where her chicken came out undercooked /​her daughter’s meal came out overcooked, and the manager said that they were going to give her $ 20 off her next visit.
First, we order drinks and the server gives us too many waters for our table. We try to politely brush it off but notice now our table is flooded with waters we weren’t going to use. We order our food and it comes out. My friend’s daughter’s food came out wrong again, like the last visit where they screwed up the order, since the chicken tenders were overcooked again. We point it out and the server fixes the problem but then disappears and is not giving us refills or attending our table adequately. She comes back and we order two cookie skillet desserts. She only brings out one and we tell her that we ordered two. The second one comes out and is too hard but I don’t even bother telling the server because I’m already annoyed by the poor service /​sarcastic attitude that she is providing us with.
By the end of the meal, she gives us our bills. We look at them and my friend notices that her bill has all the items that I ordered (even though we just asked to have our checks split up). She points it out to the server, who starts defending herself, and we just point out that we don’t want anymore problems but basically just want the problem solved. The server fixes it but we then had to talk to the manager due to the bad visit that my friend had last time. My friend tries explaining to the manager on the floor that the other manager earlier that day told her that she was supposed to get $ 20 off her bill. The manager on the floor didn’t make the effort to listen to her and kept saying «I’m sorry» throughout my friend’s explanation of what was going on and what the prior manager told her. Finally, the issue with this is resolved but we are clearly annoyed because of the poor visit that we’re having.
When we’re about to leave, my friends ask about the parking validation in the parking garage. I mention to the server that I parked in the Brandsmart parking lot and then the server starts making jokes and telling me that my car likely got towed and that «there’s signs everywhere» about this policy.
Sure enough, I walk out and my car isn’t sitting there. It was the coldest night out of this year at 40 degrees and I had to call someone to pick me up while I sat outside with my three year old daughter. While waiting, I noticed only one sign about this policy which I have never even seen before this happened.
My advice: Don’t just walk but RUN away from this location. Everyone that worked here acted incompetent and made mistakes but then didn’t seem to care about it. The kind of people that work here are people who literally just show up to their jobs and don’t care about putting in the effort to do their jobs well. Again, I can’t stress it enough, do not walk but RUN away from this location.
I have literally never had such a poorly run visit at any restaurant and would not want anyone else to encounter something like this ever.

I have to say it has been the worst experience ever! Not even worth a star. I went on my lunch hour. Got seated at 1:30pm. And i am currently eating my lunch at my desk because it took forever to even bring my water. I am never going to that chilis again. Cant even eat my food because its cold.

Let’s face it, you are going to a OK restaurant to have dinner, don’t expect amazing service. This is the Chili’s that me and my family attend when we want to have some Mexican food. Every time we go there’s a weird smell (like wet cleaning cloth). Not a pleasant experience. The food is okay. It is however affordable if you’re going with a big group of people because of the 2 for $ 20 deal.

Gotta say the worst steak fajita I have ever had, my friend ordered tacos. She only are one cause rest was terrible. Terrible rice! Hard old. Wow
This lace is just terrible.

My experience here was great! I had a friendly waiter, fast service and delicious food! We had the 2 for $ 35 deal with an Oreo molten cake. Wow! That thing was delicious! Well worth the extra calories I had! Oh & the strawberry margaritas are the bomb for those who don’t really dig the regular margaritas like me!
You can pay at the table with this little tablet thing but it won’t split the bill in half.

Don’t know why my wife and kids and I kept coming back here. I guess we were gluttons for punishment, figuring that every bad experience was a fluke and not representative of the good food and service we usually get at other Chilis.
First, if you come with kids expect to be seated in the obvious «family area» and expect to be ignored by the second string servers. I wonder if they use tho area to punish the poorer performing servers until they prove themselves worthy. Anyways, expect to wait to get your drink order taken. A lot. Food orders will take even longer and will arrive undercooked, dry, or blatantly left to fester under the heat lamps too long. The longest wait will be the one for the bill. I don’t know what takes so long to get rung up, but it certainly seems longer when you have impatient kids who were force to spend an hour and a half here in the hard booth seats. Don’t be fooled– this is not a real Chilis. It is a place of torture and sorrow.

Tried to call for a to go order and was placed on hold for 8 minutes. Decided to give up…

Ive come here plenty times and I’ve always gotten good food and good service. They have a wide variety of menu options which I appreciate and their drinks are pretty well made. I’ve come with a group of 7 and with just two and I’ve always had a great experience.

If I could give this place a zero I would. Ordered two margaritas and when we got them they tasted like soda and were missing all the trimmings of a margarita. Told our waiter who quickly took them back before we could say just cancel our order, so I ran after him to the bar where I stood behind him to see him just re-​pouring our awful drinks into a new glass. When i confronted him he didn’t even care. Went back to my table paid my bill and didn’t even waste my time talking to a manager. Will never go back there again.

I have been on other chili’s and I usually give then 5 but this one doesnt deserve it… service too slow… the waiters cold and serious no friendly at all… are food took long time and they have a gap of 5 minutes to bring the rest of it… we were a party of 6 they bring 4 of it and we have to wait for the rest of it. kind of disappointed… good food do!

This has been by far the worst service i have ever gotten in restaurants in my life. Since we came in there was horrible service, there was a kid that threw up. Then after 30 mins of staring at the puke they sit us down. After that our order the of fries where practically frozen and disgusting. Everyone has an attitude in here even the manager. Dont come here

I am currently going on 20 minutes of waiting to take my to go order. It’s was supposed to be ready for pick up at 9:01 it is 9:21. The food is what you would expect from Chilis. Totally average. But making me wait for an hour from the moment I placed my to go order is UNACCEPTABLE! I would have just gotten off and eaten somewhere else.

Pretty much your average chain restaurant except SLOW! We were shopping in the area and it was the closest restaurant. Thinking we’d get a quick bite we decided to eat lunch here. It took forever and we ordered relatively simple menu items. It was cheap but not the best food quality. I prefer the chicken at Chicken Kitchen.
The waiter was a nice guy but seems like his other tables were on the other side of the restaurant. We probably won’t ever come back again — not because of the experience but because there are better options in the area.

Parking was fine even though it’s in the garage. Chilis actually pays for it, which is nice. I used the No Wait app didn’t wait in line, it was pretty true to the time but we did however wait at our table until I finally flagged one of the servers who is assigned to our table. I didn’t want to flag a manager, a server is a nicer way ;) The server immediately attended us, it was her area but not her table.

Chili’s is a solid go to when your group can’t decide what to eat. Went there with a few of my friends for some dinner after playing basketball today and thought the food was good as usual. The service can be slow at times, but if you’re around good people it doesn’t seem to matter much. You also can never go wrong with 2 for 1 drink specials. Free Parking with validation included.

Visit to «Old Navy» 50% off sale … Done
Visit to «The Container Store» (Next door to Old Navys”. Done
Deciding where to spend quality time with my sister … Difficult
So we went to Chili’s :(
No one to greet us at the door, we ended up ordering from the bartender and some dude sweeping the floor. The waitress who brought us our appetizer was nice and smiled, the drinks and appetizer were ok; although the chips were really greasy and the cheese looked like beans.
Spending time with my little sister was the best part of this experience.
«Chili’s by Dadeland Mall» needs to be improved … So long

We’re regulars at this location. Excuse me, we WERE regulars. We just came in and grabbed a tall table near the bar where we stayed for an entire 10 minutes (WITH a stopwatch keeping track) before getting up and walking out.
Not ONCE did someone come by our table to introduce themselves or say «I’ll be with you in just a moment». Two managers and 8 waiters/​waitresses walked by us, made eye contact, and kept walking. Some were just standing around, talking to each other or catching up with one of their bartenders who was off today and came in to eat.
I wrote a much better review not long ago and it irritates me to say that this place has gone downhill fast. Definitely not coming back here. We’ll take our appetite and money elsewhere.

The regular service is great, but why oh why is the take out system designed so horribly? They counter for take out is tucked away behind the bar so no server ever sees you waiting for your food, and you have to bother the bartenders to get noticed, because for some dumb reason, there is only one person working carry out and he’s way in the back of the kitchen, instead of somewhere he can keep an eye on the counter.
Too bad this bone headed design ruins an otherwise fantastic food service

Had dinner here today and it’s been awhile. Kinda of crowded because of the World Cup, understandable. We were seated quickly, but service was okay since it was busy and the kitchen was probably slammed. My son notice these new game pads that were on the table, he quickly started playing with it. That killed some time and manage to get him to wait for our food. Food came and it was ok, I had the fajita and my wife and son had the pick 2 for $ 20. Food was ok, and when I ask for the check, our server pointed to the game pad. We look at the game pad and and saw our charges and notice there was a .99 charge for the game. It’s not the .99 that I was angry about but there was no sign or anything. Plus paying on the machine, my receipt was jam and I got nothing.
Patron beware, don’t let you kids play with these game pad unless you want to be charge for it. I might not be coming back anytime soon.

I am a current customer and have always been appreciative of their great customer service, but I was recently there 2 weeks ago with my boyfriend and let me tell you horrible service!!! My boyfriend and I just couldn’t believe it!!! We were totally ignored after making our orders… It’s like we were never there… We ordered the Chips and Guacamole sauce and unfortunately their chips were cold and the corn-​guacamole sauce tasted funny… so I asked for another one… You would think that for being a loyal customer they would treat you better, Boy was I Surprised??? Definetely not even close to a good dinner that day :(hopefully next time, if we decide to go there, they will do a better job overall and be more attentive with their customers.