Canvas on Sale

I purchased a Groupon in order to get two of the supposedly «museum quality» prints
Trust me there is not one thing museum quality about anything that this company produces
their canvases are NOT stretched onto the frame
and that’s because the frame is made of balsa wood. there is no way this would whatever support a stretched canvas
not to mention the crap quality of the print to begin with
Groupon issued me a full refund for my order
RUN, RUN, RUN
VERY FAR AWAY !!!

The canvas that was originally sent was muted and lacked enough contrast. I emailed the comapany, and they answered promptly. Within a few days I received a reprint with perfect contrast and requiring no work on my part. I am very grateful for the quick and effective response to my problem!

I bought a Groupon and hoped for the best. Items were processed and shipped quickly. When I got them, they images appeared very flat color-​wise. I looked closer, and they had converted my high-​quality professional image to a PDF! The canvases are ok, but not great. Nowhere near the quality of other canvases I have ordered from other companies.

I wish I had checked Unilocal before ordering a canvas from this company. The product I received was absolutely horrible. I used a high resolution photo that was very vivid in color. The canvas I received looked like it had been printed on «fast draft» — extremely dull in color and fuzzy looking. I’m still waiting to hear back from Canvas on Sale but I don’t have much hope of that happening. The more time that passes the more I think I’m better off tossing this garbage in the dumpster where it belongs. If you want a photo canvas, a poorly executed Pinterest project would turn out better than anything you’d receive from Canvas on Sale.

I ordered a canvas print from the company and I can’t begin to tell you how bad the product is. I sent a very high resolution image to them with sharp colors. What I received back from them was a pixelated blurry image where the colors don’t come anywhere close. The image has a large amount of black that all came out blue. The print also has burns all over it where there is no color where there should be.
I contacted the company via email and 6 days later I was asked to send images next to white paper to show the issues. I still have not heard back from them. I attempted to call but unfortunately you are placed on hold and after 3 or so minutes you are automatically disconnected. I attempted to call many times. The worst part of it is that I purchased this through groupon who has also yet to return my requests for a refund. Groupon should know better then to deal with these fly by night companies.
This is not a real company. They do not offer customer service and they do not send quality products. I would avoid them at all costs.

ZERO stars for quality and also for customer service. I found this company via Groupon. It sounded like a great deal so I purchased it. I had professional photos taken for which I purchased the disk and the copyright. I emailed one into Canvas On Sale and what I received was a canvas of my children looking like ghost figures. There is no color in the canvas, no sharpness, no life — just extremely poor quality. I tried calling the phone number they have posted on their website, 1−844−380−3415, and it just places you in a holding queue for 5 – 10 minutes before disconnecting the call entirely. Don’t waste your money, they are a huge disappointment in both quality and customer service. Big Scam!

I bought 2 groupons from this company. Like others I was disappointed that they charged me for double shipping, but I can live with that. However, one item never arrived. I have sent numerous emails with no response. I have tried calling, but if you are on hold longer than 5 minutes, you get disconnected.
I would never order anything from this company again.

If I could leave negative stars, I would leave 10 negative!
I bought a Groupon for several large canvas’s as Christmas Gifts.
I then went to the website and attempted to log in for nearly a week.
The website has a major glitch and won’t let you log in. It just flashes, and you can’t log in.
I tried calling the phone number listed, and it just has you wait on hold for about 5 minutes, then disconnects.
I tried calling 2 different number listed on the bottom of an email I received from them, but those 2 different numbers were disconnected.
I don’t believe they have a customer service. And I also don’t think they ever intend to answer the phone. It’s strictly to appease customers, and to legally have to have a phone number.
I sent an email to customer service, and they replied with a very generic answer, not addressing my email at all, but I didn’t get a response for 4 days.
I was hoping to get a hold of someone to talk to about expediting my order, but unfortunately, no one responded with any useful information, and no one ever answered the phone.
I will NEVER use this website again.
I am not one to write reviews, much less bad reviews, but I am so disappointed with my experience with this company, and I would have liked to know this before I purchased from them.
I would not recommend ever using this company.

If you are one of those people who is overwhelmed by a long review, here’s the quick and dirty: do yourself (and your precious time and rising stress level) a favor — run, don’t walk, from this company.
Oh — where do I begin? I almost don’t have the energy to write this, after all I have been through with these people. I am taking a liberty by saying «people», because it is very very difficult to find a human being. I get the feeling no one really works there. I called 4 — 6 times a day over a several day period, and each time was disconnected after holding for 5 minutes. The website says I can also «send a quick message in the chat pop-​up.» The problem is — there is no chat pop-​up. I had been trying to change my order before they printed it, but needless to say — that didn’t happen.
Their Facebook page is the only place they are (somewhat) responsive — but only initially, to «save face». I think their only paid employee may be the person who responds to the Facebook inquiries. To say the quality of the product is sub-​par would be a gross understatement. On my first canvas, my very vivid floral nature photo was completely washed out. (I would post pics here if I could. The difference is astonishing.) I can’t see how this could have passed through quality control. I suspect there is no such «department». My second Grand Canyon photo canvas is similarly faded, but also has damage to the actual canvas. (I will try to add product photo to the «company photos» section.) I am shocked about the quality of the canvas itself. It is so thin and flimsy, it looks like a young child’s school project. You can see lumps and bumps, and also the outline of the frame on the canvas. Also, the way the canvas is so crudely stapled to the frame, makes it embarrassing to give as a gift. These are so cheaply made, it’s unbelievable. I just want my money back because chances are, the replacement won’t look much nicer. These are probably the worst quality products I have ever seen. Very disappointing. From what I have read thus far (on this and many other sites) I am by far not the only disheartened customer. I am flabbergasted that the company is not at all bothered by this. How they can send these out to good people in good conscience is unfathomable.

I bought a Groupon for this company and was excited to do a personalized puzzle for my best friend as a Christmas Gift. The shipping and handling was $ 8, the group on was $ 5, so total $ 14…the original price of the puzzle is about $ 40 so this was a great deal. The puzzle arrived to me in a flat manila envelope– no nice packaging or box. I’m thankful i didn’t just have it shipped directly to my friend’s house because it looks like such a cheap gift. The puzzle itself is tiny and the pieces are poor quality. She will probably get to put it together once and then have to frame it right away to upkeep it. I was originally going to order more through the site because they had good deals but glad i waited. will stick with Shutterfly.

Piece of crap business, shame on Groupon too. They sent me my image upside-​down, as well as faded. They ignore my emails and their customer service line is bull.

Shoot! I wish I had read these reviews before ordering from this shady company. This product is HORRIBLE!!! I ordered two canvas prints for gifts, both of which are completely poor quality and will never get hung on a wall. I supplied them with very high resolution, professional shot wedding photo so there is no excuse. I tried to call during their business hours, but this company never answers. Auto hold for about 5 minutes then hangs up on you. They don’t respond to email and Chat option is non existent. Stay away from this company. Read the other reviews.

I bought two Groupons for the magic mugs. The quality is horrible. Both of them showed up with tiny chips off of the surface, and I can see the outline of the pictures on both of them since the «magic» coating is so thin. I also ordered black, but these are so cheaply made, they look almost transparent brown. I will be contacting the company, and hope to get through. I am so glad I didn’t pay the listed price of $ 39 for these!

I purchased a 12×16 canvas through Groupon and received it 2 weeks later. VERY Faded out, pixelated, and their customer service is non-​existent. I’ve been trying to call them during their extremely limited customer service hours (11am-​4pm EST only?). you’re on hold for 5 minutes then it hangs up on you. Their website states that they have a live chat on the bottom right. uh, no, there’s no live chat option. Never again will I order from this company.

DO NOT GIVE THEM YOUR MONEY!!!
INTERNET PIRATES!!!
So my wife buys two Groupons for panaorama canvas formats. The Groupon states to go to a specific web address that includes groupon-​panorama in the name — it is a part of the
domain. When you get there all is fine. Looks good. This is the place — it addresses the different panorama sizes etc and has an upload button. Good. You upload and it jumps to a different page that no longer acknowledges your Groupon or panorama sizes at all and you are dead in the water.
I call «customer service» and turns out their hours are extremely limited so they are closed. I send an email as alternative. They never answer. So I determine to call inside of the five hours they are open (east coast time). I get a person on the line. They apologize, yeah we know. The person claims at first it is my browser but when I tell them I am using chrome and try it while I ask them to wait and it doesn’t work, they move to another tac — it is my image size is too large and I will need to size it down. Funny.
I allow my customer service agent to direct me to a panorama sizes page deeply hidden in the bowels of the site — found at bottom under Products and Services/​formats and prices/​panorama. You woudl never find this on your own without hours of searching so hey thanks for the direction. We get to that page and all it says are what the minimums are, nothing about maximum… and the minimum is soooo tiny it would look like crap of course.
I mention to her that this is a minimum, where can I find out what the maximum is if you are saying I need to downsize? She says hang on she will speak to the «graphics dept.» and puts me on hold and hangs up. I figure okay a mistake. I call back. While on hold I am hung up on four more times. I never get through again. Apparently there is only one «customer service» agent and she has caller ID and want to talk about panoramas anymore or their phone system is kaput. Dunno. I will make one call to Groupon to let them know that these folks are f*@#ing people and keeping the Groupon funds and after that I will ask my wife not to buy Groupons for businesses unknown to us which is sad because that is the real ultimate goal — to introduce people to new companies that they did not know about.
I believe this level of incompetence is intentional on the part of
and my wish is that their performance puts them quickly out of business which is the belief of all the free capitalism supporters. Problem is… ya gotta take the time to communicate about your experiences after a bad one, and you gotta read and research about companies before buying. Its a big old world out there and Groupon is not protecting you by vetting these companies.

So angry with their customer service. It takes days to even get a response. Which their responses are NOT helpful at all. They gave me the wrong mug even though I purchased the“magic” mug through groupon they are sending me a regular coffee mug. My bank also hit me with international charges when I paid the $ 7.49 for shipping even though their address is listed as Florida. ABSOLUTE WORST CUSTOMER SERVICE I’ve dealt with in years!!!

We had a similar experience as the previous reviewer. We purchased (4) Groupon coupons for canvas photos. We were informed that each canvas must be shipped separately @ $ 9.99/ea for S&H. I explained that they were all being shipped to the same location. They hid behind the small print and said that they can not override their automated production facility. What a sorry state of affairs when technology trumps customer service and management hides behind small print.

We bought 5 groupon’s from Canvas on sale with the assumption that we could put them all on the same order & only pay 1 lot of shipping. Wrong!
We ordered four 12×8″ prints, which we had to buy individually on groupon because Canvas on Sale didn’t allow you to buy them more than 1 at a time & two 20×16″ which were together on 1 groupon. Although our groupon didn’t say it, the thick sides were included in the price.
I rang them to see if I could get a deal on the shipping, seeing as that we were buying so many you would think they would be decent about it. They told me just a straight out no. the website doesn’t allow it to have more than one coupon code at a time & the shipping cant be waived. It was about $ 12.80 each & then an extra $ 5 per print because we wanted mirrored sides. (Shipping was the same for all sizes so even though two bigger pictures came together it was the same). Instead of refunding the groupon, we just paid for it because it was cheaper then full price & still not bad overall.
Later on when I checked the online banking, they had charged us an extra $ 0.39 per 12×8″ print & $ 0.65 for the two 20×16″ as a «foreign transaction fee» even though they are in Miami & I am in Denver. Last time I checked Florida wasn’t another Country. I know it’s not a lot of money but if you think about all the times they charge that to people they are making money for nothing.
The prints do look very nice, there’s one rub mark on the corner edge of one, probably happened in shipping. One print looks a little blurry right close up & I doubt very much that it’s because of the photo that I used because they were all the same quality & professionally taken so no sure what that’s about.
They arrived about 1 week after ordering them which was good & they were pretty well packaged.