Brickell Jewelers

I received great service from all of their employees. I generally go for repairs and they have always been attentive. There prices are competitive with other jewelers.

DO NOT SHOP HERE. My husband and I purchased an engagement ring at brickell jewelers & within a few weeks the center stone became loose. I took the ring to another jeweler because I was out of town & I was afraid I’d lose the stone. The out of town jeweler asked me if the ring was an heirloom! I responded by stating that it was not an heirloom & that it had just been purchased a few weeks prior. The jeweler showed me several things which indicated that the setting was preowned & asked whether brickell jewelers had the setting in a display marked preowned, which they did not. I thereafter found out that it’s illegal for a jewelry store to sell preowned settings without acknowledging that the setting is preowned.
I took the setting back to brickell jewelers after this incident and, at first, one of the owners tried to deny that the setting was preowned. After finally acknowledging that the setting «might be» preowned, he stated that he had NO WAY OF KNOWING IF HIS SETTINGS WERE PREOWNED. Is that a joke?! Why are you a jeweler if you can’t tell the difference?
A few months later, one of the side stones in the setting FELL OUT. At that point, I had a new setting made by another jeweler bc it was clear that the setting that we purchased from brickell jewelers was absolute crap. 2 OUT OF THE 3 STONES FELL OUT WITHIN MONTHS!!!
I can’t wait until this place goes out of business.

Family owned and so sweet. They clearly take pride in their work. I’ve been having some minor jewelry repairs done; they always call when it’s complete and give you a very fair estimate beforehand. True one-​on-​one experience. You never feel like you’re just in a diamond factory!

Very professional staff and efficient service. Just came here to get sized. Danny was very nice. Will come back.

I always have a great experience at Brickell Jewelers.
My first visit was a few years ago, when my mom and I were cheekily searching for the perfect engagement ring. Mike showed me a ton of different settings and explained that he could do custom work, as well — as an added bonus, if you don’t absolutely love your setting, he explained that they would take it back as their own inventory until the setting was just right. An awesome privilege for picky gals.
I just dropped my watch off to have the battery replaced and was instantly reminded of the solid customer service they offer here. It’s like every customer is family.

Really friendly people. Had my watch battery replaced ($ 15), very professional and quickly done while I was in the store.

They are great. Mike and his brother run the place and they treat everyone like family. Been buying and consulting with them for 5+ years

Love this place! Very conveniently located and amazing customer service– everyone was very friendly and helpful and I received calls to update me on the process of my repair! I have bought many things from Brickell Jewelers over the past few years at very reasonable prices for high quality. They always offer to clean my pieces for free whenever I stop by. Great inventory. My most recent purchase was a watch and they polished it for free. Highly Recommended!!!

Bad service bad communication and not only did they not fix my watch they made it worse

Great shop, convenient location, friendly staff. Resized my watch for free on a Sunday. Highly recommended!

Love this place. Recently got married and I got my engagement ring resized here. I was worried because it’s an heirloom piece, but when I got it back, it was not only sized correctly, but it was polished beautifully and looked even better than ever. My husband and I also bought our wedding bands here, and the woman who helped us was incredibly helpful without being pushy. Luckily, we bought our bands on Black Friday, and we scored a great deal (50% off my ring!). I lost some weight recently and need to get my engagement ring resized once more, so you bet that I’ll be going to Brickell Jewelers. They are great!

Great neighborhood Jewelry store in Brickell. Bought a beautiful pair of earrings from them a few years ago and they always clean them and all my other jewelry no charge every time I stop by. They also take care of all my watch and jewelry repairs. Definitely would recommend to others.

These guys are a JOKE. Where do I start… lazy, over priced, do NOT care about their customer or more business. I dropped off two watched to get fixed and the short owner looked at me like he was to good to do any of the simple 5 minute over priced work himself! $ 30 to change a battery? The worse part is he did not want to do the work. He said «the guy is gone already» Don’t you own the place? Save your time and money do NOT use Brickell Jewelers ever!

Horrible experience. I took a Daniel Wellington watch for a simple humidity clean of the glass. When I received the watch, I noticed they had damaged the minute hand. Therefore I had to leave the watch again because the person who «cleaned» the humidity wasn’t there. I was told that Saturday that I would receive a call from them on Monday and I never did… I gave it a few days since I wasn’t in a rush but never heard back from them. A few weeks passed and I tried calling several times and no one picks up therefore I left a voicemail just in case they had lost my information but never heard from them. When I was finally able to get a hold of them almost a month after I left my watch, I was left on hold for almost ten minutes because they weren’t sure what watch I was talking about. I tried to explain the situation and how it had been a month already and I was told that there are other priorities but that they will contact me. It has been over a month and I haven’t heard back from them. What was supposed to be a simple clean turned into a nightmare. I hate doing bad reviews but I have no other choice since I don’t even have my ruined watch.

I went to Brickell Jewelers to have a battery put in my watch. They replaced the battery immediately but then determined that my watch needed a new movement. The service was exceptional and very professional. My watch works perfectly now, and I bought a beautiful pair of diamond earrings with a lifetime guarantee in the process. I would highly recommend this jeweler.

Brought in a few pieces of jewelry to be fixed, and was very happy with the personal service. Their estimates were reasonable, and even ended up charging me less than their estimates when it ended up being less work. Talk about honesty! The only negative was that it would have been nice if they could have given the pieces a quick shine, but not a big deal. I will definitely continue to use them.

I had a very pleasant experience with Brickell Jewelers. I needed a gold necklace repaired and was assisted by Michael when I dropped it off. He was very helpful and informed me of the 15% off Unilocal check-​in offer. When I went back to pick up my necklace, Danny was amazing! I am very pleased with the quality of the repair. They also polished it so well it’s the shiniest I’ve ever seen it! Thanks guys!

Great shop in Brickell. They do all kind of watch and jewelry repairs in the spot so it’s very convenient. The jewelry I very reasonable priced as well. Bought a beautiful pair of diamond earrings for $ 300 that look like they cost $ 2,000. Now just waiting for that rolex.

Brickell Jewelers resized my fiancé’s ring within an hour but that is where the good service ended. I had to chase them on the phone several times in an attempt to find a replacement part for my Rolex. In the end I got tired of repeating my story and moved to another jeweler.

UPDATE: 12÷1÷2014
I’m amending this review to say that while my initial encounter with Brickell Jewelers was not fantastic (see the short story below), Michael, the owner, has more than made up for the initial problem. I don’t think I’ve ever met a business owner in Miami who tried so hard or went so far to make up for a bad customer experience. He has repeatedly shown that my initial experience was not how he wanted his business to be run, and in the two years since then I have had them repair watches, resize rings, clean/​repair two antique heirloom pieces from the late 1800s, and a couple of other small jewelry repair jobs — all of which have been done at the highest level of service. I can’t recommend them enough.
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I had five watches in need of batteries that I had been putting off for ages, and one of those watches needed a new crystal. My experience with the service at Brickell Jewelers was a bit of a roller coaster, but it ended on a positive note, hence the three star rating. I am, however, going back there again with another jewelry repair job.
When I dropped off my watches on a Friday, the staff seemed friendly. The woman who took my watches and wrote up my invoice told me that my watches would be ready in about an hour, except for the crystal replacement, which would be ready on Wednesday or Thursday. I asked her to call me when the battery replacements were ready. She agreed. The prices seemed a bit high, but I wasn’t worried because of my friend’s recommendation. I would rather pay more and trust that my items will not be ruined.
I received no phone call, but did not worry too much. I was busy with work and I just decided to wait until the following week when I would be able to pick everything up at once, and save myself a trip. On Thursday morning, I called. The same woman who served me when I dropped off answered the phone. When I politely asked about the status of my watches, she said in a very snotty way «The batteries were ready the same day, like I said they would be. The crystal will be ready next week.» When I pointed out that a) she said she would call me when the batteries were ready, and b) the crystal was supposed to be ready by today, she said «I didn’t call because I told you already they’d be ready in an hour. And the crystal is not ready yet.» I asked to speak to the manager, and she said he’d be in at 10:30 the next day. Overall, she was pretty rude to me.
I pointed out that the watch should have been ready, according to them, by Thursday. The manager said, «Well these things take time, the crystal for the watched had to be ordered, the jeweler this, etc.» He basically made excuses instead of accepting responsibility for giving me the wrong date. As with the woman, he was being really condescending. I left feeling very frustrated.
When the watch was finally ready, I received a call from the manager and I came to pick it up. The crystal was installed in an improper fashion. It was higher on one side of the face, and lower on the other. Basically, it was slanted. Considering the amount I was paying and the time I had been waiting, this was really aggravating. When I pointed this out, he made excuses again. I believe his exact words were «Well, its not a Rolex, and with [this brand of] watches its not an exact measurement…» Basically, it was shitty repair work, and he was trying to convince me that it was normal. I told him it needed to be fixed, and he said he would ask the jeweler to reset it. Again, the tone was pretty condescending.
When I finally came back — now my fourth trip to Brickell for ONE job — the watch was finally done properly. I was with my friend — who gave me the recommendation — and he waived the repair fee. He was very polite and cordial and not at all condescending.
I have decided to give this business another chance, and have a necklace repaired by them. Although there were issues, in the end, they did do the right thing by comping my crystal repair and being polite about it. I’ll see how the next one goes.