Baptist Medical Plaza-Westchester

Although the place was packed, the treatment was exceptional. From the front desk staff to the doctors. Everyone was extremely caring.

The three girls in the front do nothing but laugh and the customer service skills they have are horrible. They seem like there just hanging out. I’m probably younger then they are and my customer service skills are 100 times better. Don’t recommend to come to this place at this time (5pm) they are horrible !!! Better take your time and go to the actual hospital !!

Though the staff was very nice, I had a very unpleasant experience… and it’s not because I got stitches.
I visited the urgent care center since it’s nearby my house and I got a cut on my hand which I felt wasn’t serious enough for a hospital visit. I thought everything went well. I got a few comments once I left on how it seemed like I didn’t have enough stitches, but didn’t think anything of it.
When I returned for the follow-​up, the Dr. that time said I should’ve had more stitches, but I just needed to be extra careful or it could split open. I was there almost 2 hours for that and to be told it looked ok, not infected. The website said it would be a 30min wait.
A couple of days later (last night), one of my stitches fell out. The other one is super tight. I returned today hoping they’d just put the one stitch back in, but was given a Band-​Aid and told to go see a plastic surgeon. I was there about 3 hours today… the website said 15 min wait.
I understand there are several other patients, so wait time can vary from one minute to the next. I wouldn’t be as upset of the time spent if I’d actually been taken care of properly to begin with. Also, there are several different Dr’s, so hope you get a good one.

No no no

I agree with Mary this is probably one place you are not looking forward to going to. however, something’s in life are inevitable. If you find yourself having to schedule an crazy think no further. My experience is only with the outpatient diagnostic center and they are great. They value your time and your schedule appointment time as you go on exactly at that time. The service was great and so was the tech! Made my experience quick and easy.

This is not exactly they type of place that people want to read reviews on but if we want to maintain our health there are certain little tortures that we have to go through and why not do it in as nice a place as possible? When (not if) you have to go for your routine medical screenings, this is definitely the best place to go for that. The location is convenient on bird road near 87^th ave. Even if this wasn’t close to home for me, I would come out of my way to come here. Contacting them by phone is a pleasant experience and they usually have appointments available days instead of weeks in the future. When you get to the facility, the parking is a breeze and the waiting room is clean, spacious and never crowded. They provide free beverages and a big screen TV that you don’t really get to enjoy much because you barely have a wait. They honor your appointment to the minute, are super professional, friendly and efficient.
I am very big on customer service and everyone that works here, from the front desk staff to the techs, is wonderful! Good job!

A real lifesaver, this super convenient health clinic is run by Baptist Health Hospital, a well respected Hospital brand, in Miami-​Dade.
It’s branded an Urgent Care Center where you need serious treatment when your doctor isn’t available and it’s not THAT serious to merit an ER visit. So it’s open on the weekend and for late hours, like 11pm every day! It deserves a public service announcement.
It reminded me of the university health clinic I had at UM where you could walk in and get service the same day. Now that I’m a working stiff I have to shoot for a ⁵⁰⁄₅₀ chance of being able to see my doctor same day.
Case in point, I developed an extremely bad eye infection on Friday, late in the day that I shrugged off till Saturday where it worsened and it was too late to see my regular doctor. By Sunday I was in a panic and found out about this place and by 2pm, I was able to see a doctor and get a prescription. Otherwise, I would have waited till Monday, maybe Tues. to get this thing treated.
I’m only giving them 4-​stars instead of 5 because the doctor didn’t fill out my prescription form entirely thus causing a hassle at the pharmacy.
Here are other Urgent Care centers:
Baptist Medical Plaza at Beacon
8301 NW 12 Street
Miami, FL 33 126
Baptist Medical Plaza at Doral
9915 NW 41 Street
Miami, FL 33 178
Baptist Medical Plaza at Miami Lakes
14 701 NW 77 Avenue
Miami, FL 33 014
Baptist Medical Plaza at Palmetto Bay
8750 SW 144 Street, Suite 120
Miami, FL 33 176
Baptist Medical Plaza at West Kendall
13 001 North Kendall Drive
Miami, FL 33 186