Bank of America

This Bank of America branch had me take the decision to shut my accounts with this bank. I am a platinum member of Bank of America for the last 10 years. The service is horrible. The staff is rude, and to top it off the parking lot was a hell hole. This branch and staff is the worst it can get. Christian (a teller who decided to have his buddy jump the line and entertain him before all others waiting in line) Charles (who kept passing the buck around on why no one had the authority to approve my transaction cause it crossed a certain threshold and how they cannot left anyone just talk to a personal banker without first waiting 30 mins in line) were the staff members i spoke to. Keep away from this branch. I’ll take my business some place where it is valued. HORRIBLE CUSTOMER SERVICE!!!

Literally the worst bank ive ever been too, every time I go to park I have to almost get in a fist fight. the line inside is longer than life itself!

Worst bank ever. Extremely bad customer service. Tellers are not courteous at all. It is very stressing to come to this bank.

worst. Bank. Ever. Period. Extremely long waits. Parking is ridiculous and drive up tellers are a joke. If you value your time, drive to another location.

Worst Bank of America ever. Lines are always long. Parking lot is always a battle ground. This branch needs new management and more tellers!

Go to another branch-​long wait is expected because its busy but a bunch of people walking around with ipads have no idea whats going on. Employee turnover can only be used as an excuse for so long– then the responsibility is on upper management to either improve training quality or increase wages for a better customer experience.

I wish I could put negative stars.
List of problems
1. The Parking, when they build this bank I’m sure the architect thought to himself «how can I make this the biggest most frustrating parking lot in America» congrats sir you exceeded expectations, 50 cars trying to squeeze into 25 spots sounds like a fun challenge.
2. The tellers, this people couldn’t figure out how to use toilet paper even if you showed them with pictures, they take 10 – 15 minutes per client and after each client they dissappear into a small room in the back, probably looking at all the costumers making a line and laughing at them. Also if you have 8 cashier windows then how about you use them all instead of just two of them when it’s a pay day and there is half of Cuba trying to cash their check.
3. The walkers, this guys I like to refer to them as the zombies with iPads, all they do is walk around with an iPad pretending to be smart when we all know they got their GED at Abuela’s high school.
So what I’m trying to say is that this «bank» is an injustice to the world not far behind the holocaust and ⁹⁄₁₁.
I hope you never get to experience this hell on earth

I like this BoA because (surprise, surprise) it’s close to my job! The drive up ATM is kind of awkward and there’s usually a line, but it goes by pretty quick.

I’ve used the drive thru at this Bank of America branch for both ATM and other banking transactions. I’ve been lucky and found short lines and quick service because my wife always complains about this branch. I have noticed that the walk-​up ATM on SW 8^th Street always has a line of people waiting. I’m wondering if this is the only bank in the area…

I like this BOA branch, simply because it has something many other banks don’t — Inside lobby teller hours on Saturdays. While the parking is a bit difficult (a madhouse, really) on Saturdays, and there is sometimes a 20 — 25 minute wait in line to see a teller, at least I can do business here on the weekends. The one strange thing that I’ve experienced at this bank that I’ve never seen at any other is that they have people inside peddling blow up toys, kid’s games, trinkets, kitchen utensils, etc. I’m not sure if they have a contract with the bank or if they just come inside and set up shop and the bank doesn’t mind or what the situation is, but what seem like street carnival salespeople come in selling all this crap while you’re waiting in line to see a teller.