America’s Best Contacts & Eyeglasses

I had a positive experience here, after not going to see an optometrist or having glasses for several years. I walked in and instantly was given a short form for my info. Had an eye exam, where the three different people who greeted and tested my eyesight and eyes were warm and welcoming, and the exams themselves were quite quick (I luckily went around noon on a Saturday). At last I picked out my two choices for glasses, and sat down with a nice woman at her desk where I closed out my appointment. All in all, I spent about an hour there. Pretty great. I’ll update once I get my hands on my glasses.
EDIT: The glasses turned out great.

I ended up calling Connie at corporate customer service, a marvelous representative, soon after getting off the phone with an employee of this store. I had called on a Thursday after 5 pm the day after my order from the previous week was scheduled to arrive. Here is how the conversation went; (store employee) «hello, (me) hi I’m calling to see if my order, a pair of frames under a warranty replacement is in, since I didn’t receive a call yesterday and my wife needs these glasses I figured I’d call in today Friday after I got off work. I have the order number so you can cross reference my account. (store employee) What’s the name on the order? (me) X xxxxxxxxxx (store employee) «Xxxx whoo?» (me) XXXXXXXXXX, I have an order number if you couldn’t understand that… (store employee) I don’t need that I have it let me check if it’s in, hold on. (after a brief pause) Nope their not in, (me) well I couldn’t imagine why not I was told they would have been in yesterday,(store employee) oh I’m not saying they haven’t arrived but we haven’t gone through our shipped orders from yesterday as of yet (me) you should have an invoice that would let you know what’s in the order that way you could let me know if my order is in, (store employee) No I don’t have anything like that. (me) So how long before I know if my order is in? How long will it take you to go through yesterday’s shipments? (store employee) Two Weeks (me) So I’m going to have to wait two weeks, your kidding me right? (store employee) No. (me) To which I paused feeling offended, disrespected and flabbergasted by this mindless drone. I hung up after the employees repeated hellos I could not see myself listening to this idiot any longer. After listening to me Connie from corporate customer service told me to hold on while she checked from her computer in OhiO to determine that in fact my order had arrived at the store she then asks me if I had gotten the employees name That had spoken to me, I said I hadn’t she told me to hold while she calls the store to speak with the manager. Connie returned back with 5 minutes to tell me the manager had asked for the employees name but that he has an idea of which employee it was. That my order was in and that I can come pick it up and be taken care of quickly. Kudos for Corporate they have a great asset in Connie, as far as the Manager Ceasar he has a bad apple he needs to replace. Also while at the store that employee made themselves known but not directly at me. An employee began ranting at Ceasar, while I waited for him to finish with another customer, she blurted when I’m done with my customer (someone she was taking care of) I’m getting the hell out of here. I knew then who she was, since I ignored her she wanted to make sure I knew who she was by asking Ceasar is he the one waiting on a broken pair of frames… Customer 1 Employee 0
If you happen to get this person giving you this poor service Do Not Hesitate To Call Corporate 1−800−411−1162

How are you going to answer the phone and ask if I want to make an appointment, but when I ask for the price of the eye exam they tell me their extremely busy?
I want to know the price, not how many people are there getting ripped off.