Alienware

Dell support is the worst today with business. They are the worst if you want to speak with a foreigner then Dell is the business you want. They don’t have a clue as to what you say or even know what department they are working. The phone number they give you with the extension just rings then drops.
As I type I’m speaking to someone in the Philippines who can’t even connect me to my sales.

If you are thinking of doing business with Dell, do not. Based upon my experience they cannot deliver what they promise. I ordered an Alienware PC on December 25, and I was told it would be delivered on January 7, 2016. On or about January 6, I was told it would not be delivered until January 12,2016. When I checked the progress of my order I discovered on January 9, the item had not been produced. On January 10, 2016, I was informed by Dell the item would be delivered by January 18, 2016. This date would have been after I paid the credit card bill with the expense for the PC. Dell said the FTC required I give them permission to extend the delivery date. I cancelled the order. The quality of the product is irrelevant if they can’t deliver. Dell provides archaic customer support and business practices.

Do not ever buy anything from Alienware under any circumstances. Here’s why:
1.) Their customer service and technical support are so bad it’s comical. Expect to be transferred to ten different lines and accomplish nothing if you call them. Every single one of their phone operators has a thick accent and will collect the same tedious information from you before transferring you along.
2.) Their policies are horribly corrupt. They won’t accept returns after 30 days of the purchase price, and it took my computer about a month to get to me anyways. Ergo, before you even find out what’s wrong with your computer, you can no longer return it.
3.) The sum of the parts that go into an alienware are actually probably worth more separate. As soon as you put an alienware logo on it, the machine becomes half as valuable in my opinion. I encountered problems from bluescreens and freezing, all the way to the computer not being able to display normal colors. If it’s an alienware, it’s glitchy. Don’t bother with part repairs either, after three separate attempts by «professionals», my system seemed to only get worse.
4.) After you’ve paid for the system, you are officially f*#ked. Expect to receive no support whatsoever from Dell or Alienware as your system falls apart. It will slowly decay as you become more and more frustrated that you were somehow fooled into buying a product from such an incompetent company.
To recap, don’t ever buy anything from this god awful company. You will regret it.

Worst customer service in the business. Hands down.
I saw that alienware offers upgrade advice based off of your service tag number. I thought it would be an easy way to find some upgrades to prolong the life of one of our alienware gaming rigs.
What should had been a simple reply back with an answer turned into several blanket, generalized emails asking if they had the correct phone number to contact me. I replied to each one (3 different times) stating clearly that I do not want to be contacted by phone. So instead of responding back with an answer to my original inquiry I get the same email again asking if they had the correct phone number to contact me.
After that I said forget it. Don’t bother. And what do they do a few days later? They call and get my fiancé who’m this was going to be a surprise christmas gift for. Not only ruining the surprise but also any chance I would ever give alienware another cent. Ever.
After the phone call they sent me yet another email asking for the best number to reach me at. I again told them to forget it. I also let them know they ruined the surprise by calling her when I repeatedly stated I did not want any phone calls.
This is the genius’ response to that:
«I understand that, nevertheless, as clarification, in the original e-​mail here in the chain you will see that there was nothing related to the surprise you are mentioning now or the special request to handle this by e-​mail.
So maybe you assumed we knew but on the chain there was nothing, just to clarify.
Regards,
Alfredo Rivera»
So my conclusion is that they clearly can’t read. Not sure why anyone would trust them to build a 2k+ gaming rig. There are far superior choices that offer good, ENGLISH SPEAKING support. Spend your hard earned money elsewhere.

WARNING! SCAM! I paid $ 2,200 for a laptop one year ago. The screen and power supply were defective. They completely failed on me one year and 12 days after the purchase. Tech support said they wouldn’t cover the repair, but I could buy an extended coverage plan for $ 319 and they would send someone out the next day. It’s been five (5) days and no one has called or come to fix my computer like they said. Of course they charged my card on the first day, but no one has come to fix my computer. I asked to speak for a manager and they wouldn’t let me. I asked for one to call me via Email and none has called me. It’s expensive junk. Don’t buy it.

Worst. Purchase. Ever.
Seriously.
I bought an overpriced, oversized hunk of junk laptop from them two years ago. Within THE FIRST MONTH, I had to send it in for major service. The motherboard was fried, among a list of several other ridiculous repairs for a new rig. Before sending it in (there is zero option of local repair; you must ship it to them), I was made to take it apart myself and follow instructions over the phone from service reps who obviously did not call English their first language. Nothing against them, but it made for an extra frustrating experience — especially since the call lasted over THREE hours and required half a dozen transfers before someone would authorize a repair ticket. Anyhow — that was the first big red flag. Over the next couple months, I had to send it in two more times since the original repair was not complete and resulted in additional problems… and the trend of incompetent service never really ceased. After «repair» number three, I chose to ignore the remaining (small but annoying) broken bits since their service protocol is such a massive pain to deal with.
Anyone who purchases one of their laptops should also be aware that external, heavy-​duty fans are MANDATORY if you want to avoid certain destruction of your poorly-​made laptop. Their internal fans are abnormally loud, themselves, and the extra fan will mix with the noise pollution to create a most unpleasant experience for anything beyond simple web surfing or word processing.
About 6 months ago (aka 1.5 yrs after purchase), the screen started falling apart. Weeks after that, the plastic casing cracking for no good reason. This was the last straw, and I was forced to replace the laptop with the Mac I should have bought from the start.
PS: I know this brand used to be a respected line of «gaming» laptops, but that reputation went down the tubes once Dell acquired the company. You are really just buying an overpriced Dell with a heavier case and the Alienware logo. It’s a rip off.

Don’t ever buy a rig from Alienware. The specs might be good, but it’s crazy overpriced and their Customer Service and Tech Support are horrible!!!
I had the On-​Site support option for my $ 3,000 laptop and they made me open up the computer to reconnect my wi-​fi antenna because they forgot to reconnect it when my laptop was in for repairs. I made it clear that I was VERY uncomfortable with this because it was one hell of an expensive laptop and that they should send the tech support to fix what they screwed up.
They wouldn’t budge but instead led me to open up my laptop and break other stuff. Then they said it was my fault those other things broke and that they would only fix it if I paid. WTF?
And much later after this ordeal I needed drivers for my laptop that they didn’t have listed on their website. I emailed them on 12 separate occasions before I finally gave up and realized that the thieves had gotten away with my money.

Thanks for my kick ass PC. Before Alienware, I was playing WoW (World of Warcraft, for you n00bs) on a shitty Compaq laptop. It took forever to load IF (Iron Forge, the Alliance main town) when I flew in on the gryphon (like an airplane, it flies you places) and then forever and a day to leave. It sucked for raiding, PvP, PvE and everything in between.
I would lag so much sometimes during raids, I’d get screamed at on Ventrilo (like Teamspeak, but more common in gaming. VoIP). «AMY, WTF? WHERE ARE YOU!!!» Imagine running MC (Molten Core, an instance) on a Compaq LAPTOP. We’re at Baron (one of the bosses in MC) and I am the BOMB. I’ve got 8 seconds to run away but what happens? LAG LAG LAG. I wiped the raid (I killed 39 people plus myself) and 50 million seconds later, I see the pinging and text «YOU ARE THE BOMB. RUN!!!» on my screen.
So, ANYWAY. Thank you Alienware for making my gaming life SO much easier.
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**I added parenthesis with short explanations for those of you who don’t understand my WoW terminology.