Al-Flex Exterminators

The way their customer service treated me was horrible. I will never do business with them again! The first time they were called to my house they said they didn’t find the problem but they said they would spray. After spraying we still found more termite droppings coming from some of the walls.
I called them again once I found wings scattered around the house. The customer service was rude. When I asked to speak with a manager the customer service said «You don’t need to speak with a manager they are going to tell you the same thing I am telling you, that is why they hire people like me so you don’t need to bother them».
I will never do business with Al-​Flex.
The date I had my house tented my neighbors had their house tented with Al-​Flex. Here is what I noticed about Al-Flex’s tenting.
1) The tent was worn out. It had holes that were covered with duct tape in multiple places.
2) The tent was loose against the house, compared to the way mine looked this was a sloppy job.
3) They covered all of the neighbors plants, even the ones that were more than a foot away from the house (all the plants are dead now).
Al-​Flex sucks, they will take your money and in exchange kill your plants.

Recently tented my home with AL-​FLEX after several recommendations by friends and family; my inspector was Alex III, he was very professional, knowledgeable and always available to address any questions or concerns we had. At time of fumigation everything was performed as promised and process went smoothly! Will definitely use in the future, very customer service oriented experience.

My landlord requested fumigation of the building. During that fumigation two units out of four were vandalized and burglarized. I contacted Al Flex for the copy of the contract and copy of the insurance. They didn’t respond to me and never gave me copies.
If they are in business of termite fumigation they KNOW house WILL BE BURGLARIZED, however, «they are never liable».
They request to leave WINDOWS OPEN and GIVE THE KEYS, and cover the building with the tarp, which is a sign that the building is empty for two nights. Burglary is the logical consequence of the tented house. Nevertheless, they don’t care about the safety of their customers. They should mandatory include the cost of security guards into the service. DO NOT DO BUSINESS WITH THEM.

Just tented our home this weekend, They were very professional, answered all my pressing concerns without any frustration or hesitation, Jose the contact was very helpful. The team that came out also was very nice, the fumigator was also very profesional. Nothing was taken or broken. They called us like they said they would and were very reliable.

I’m a bit late at rating this company as I used them over a year ago. But here goes:
I decided to use this company to tent my parents’ home. Now, i live in NY so I already had in mind that I would scrutinize the daylights out of the contract since I couldn’t be present. (We all know that people in the building industry can be quite shad, be it a roofer, contractor etc). To my surprise, their representative Paul was great! He answered ALL of my questions, allowed me to kick back his contract offer with my questions and made the process a rather pleasant one to come to an agreement.
The day came that they had to tent «the rents’» house. My parents left for the weekend and came back – everything in tact, nothing damaged and most importantly, bug-​free.
It’s been over a year and still, no sign of termites. Overall, pleasant company to do business with.

Al Flex recently tented my house, and while it has been bug free and nothing was taken (admit it, we’ve all heard the horror stories) I have to leave them a 2 star rating. They tented on a Thursday, took the tent off on Friday, and according to the document they gave us should have left the windows open to ventilate the house until we returned. I stayed out of the house until Sunday morning, driving back to find the windows firmly shut and with a slight hint of chemical smell upon opening the door. By Sunday evening, I had a sore throat and have been with sinus symptoms and getting treatment since Wednesday when I stopped trying to resolve them with home and over the counter remedies.
If you use this company to tent your house, please emphasize that they properly ventilate the house before you return home.

We just had our house tented by these folks, and I can’t really compare them to anyone else, since this was a first for us… but we really had a decent experience. Jose, the rep — first came to our home to talk to us about $$ and about what would be happening. And a few days before the event took place — someone from corporate called us to see if we had any concerns or questions. Now — I have two small kids, and the thought of injecting our home with poison left me a bit uneasy. The day before the tenting — I called the lady (from corporate) back — and was floored by her. She stayed on the phone with me for about 40 minutes as I walked her through every nook and cranny in the house and asked her… «can this stay?» «how about this?» «and that?». She didn’t get snippy, cut me off. Totally cool and patient. So overall. Happy and would recommend.