ACE Rent a Car

Horrible experience, went to Ace car rental on JUNE 1^st waited about 10 minutes upon arrival. Give the representative my information she gets the car and tells me I have to purchase supplemental liability insurance in order to rent the vehicle turns out it was a lie thanks Jessica you just cost me $ 108 which I will definitely be disputing. Then you charge me 300 for a deposit which turns out was another scam my original itinerary states 200. They charge me for a full tank of gas and gave me an empty tank which I will also be disputing with my cc company. If your going on vacation to Florida and need a rental avoid these dishonest wolves!!! 0 stars is not an option that’s why you get one!!! Beware scammers!!!

Whatever you do, DONT GO HERE! They overcharged me and refused to fix it. They take advantage of their customers. Go to a decent place instead of this dump, a few extra bucks will be worth it. I would do zero stars if I could

My mom rented our car from here without checking reviews first. We thought the rental agency was located inside the airport, but it was actually a few miles away, which was very inconvenient. You have to wait for a shuttle to pick you up and take you to the agency (and getting to and from the pickup location requires taking a people mover inside the airport). This was not communicated to us when we booked online so be mindful of that. We arrived early and thankfully they were able to arrange an earlier rental car for us.
We paid for a daily toll pass because the guy at the agency swore up and down that we would be paying $ 16/​day in tolls, and although I knew it sounded like a scam, we decided it was better to be safe than sorry in a city that was new to us. Afterwards we did some research and saw that it was definitely a scam. There are other options to avoid paying $ 10/​day so look them up before renting a car in Miami.
When we returned the car before going to the airport (again, inconvenient if you’re cutting it close) the supervisor tried to make us pay like $ 200 because we came back with only ½ tank of gas. My bf reasoned with him and he oh so graciously only charged us $ 45.
I’m giving this place 1 star for the helpful shuttle drivers and 1 star for being able to accommodate an earlier rental car for us that we actually enjoyed driving (Nissan Altima). The price we paid was pretty inexpensive which is a major plus, but I think this agency is too inconveniently located and some of the workers are disingenuous.

This was THE WORST rental experience EVER. The rental office is located FAR from the AIRPORT and their so-​called «shuttle» takes forever. You’re sweating in the Florida heat, never sure when the shuttle comes. Then, when you get to the rental office, they cheat you into purchasing all this crap, because they know you are too tired to go back to the airport and rent another car. The GPS they offered on the car is broken, and you wind up paying MORE than if you went with a respectable company like ENTERPRISE. NEVER rent from ACE!!!

Whatever you do… don’t get a car here… freaking wait to get into the shuttle from the airport was 30 mins and to get back to the airport they shuttle you back to the car rental area. not at the departure… i waited for 45mins for the shuttle to pick us up from the lot to head back to the airport… plus they tried to screw us over for the sunpass toll. i went to cvs and bought the sticker for $ 5. they wanted $ 50 for a week… wtf… crazy mofo… I understand making a buck coz its a business but damn. $ 5 vs $ 50 … priceline booking was a fail… never again!

One star for the young lady and only decent person working the desk who rented the car to me. But the rest are clearly part of the conspiracy of non disclosure for extending your rental days.

Shuttles every half hour. Terrible. They advertise every 10 to 12 minutes. Not true. What a scam.

This was the absolute worst car rental experience I’ve ever had! The «acting» manager, Roman, was on a major power trip! Do NOT rent from here. Go literally any where else, anywhere. I would put 0 stars if that was an option.

No. Don’t do it. I booked this through Travelocity because it was the cheapest rate, by far. I thought it was located at the airport, with the other rental cars. It isn’t. That’s my mistake. The lousy service — that’s their mistake.
To get to the rental car agency, their voice mail directs you to go to bus stop 1 or 2, outside of the airport where the other rental car agencies are. The instructions state that their van comes by every 10 – 12 minutes to pick up customers and transport them to the rental agency. It was about 90 degrees at bus stop 1, as I waited. And waited. And waited. And sweat.
I waited 15 minutes. And sweat. Then I called. I was told that a van would be there in another 10 – 12 minutes. I waited another 20 minutes. And sweat some more. Still no van. That was when I called Travelocity to cancel the reservation.
It took about another 20 minutes for Travelocity to cancel. During that additional 20 minutes, the van from Ace never showed up. Over 50 minutes in total. I ended up going back into the airport and renting from one of the car rentals that had a customer service desk. I was in and out in 10 minutes.

Absoluteley terrible place; it felt like a hostage standoff to rent a car. RC

This place is not located at or near the airport terminals! which was a deal breaker for me after a long tiring flight. The rental place is somewhat short staffed and seem overwhelmed. Not a bad experience but wasn’t a good one either. Look elsewhere if the price is similar!

Horrible service. Jacked up the prices on an economy to premium just because of the holidays. Came back to return the car and the guy had a girl there hanging out and was ignoring the customers.

I was definitely hesitant renting here after reading a lot of negative reviews however I had zero issues with Ace. Got in, got my car at a great rate when all the others were much higher during Art Basel weekend, and got out. The only complaint I have is my tires needed air, bad. May have been an oversight from maintenance. I’d definitely rent here again if rates remain competitive.

Avoid this hopeless company. We booked a car and they promised unlimited mileage. Then they said its not unlimited mileage and that’s their company policy. Then they changed everything they advertised… You cannot trust this company. When we went there we thought it was a shady company. After they went back on their deal we knew it was not a decent company. we saw a lady who was fighting with them. Disgusting … will never ever go there…
Can I give a negative rating… that’s what they deserve

Pathetic car rental service. Liars and cheaters
Never book a cab. They will tell you that pickup is coming in 20 min and will not show up for next 90 minutes.
Customer care executives are liar.
Never ever book them

All the bad reviews are right in point. Knew that i had to take the my card insurance, showed it to the guy, he didn’t even look at it. Salesman tried to offer up a deal for the Sunpass toll (use of the highway) for fifty something dollars for the whole week, otherwise $ 16 per day. End up not getting the car because I made the reservation under my name using my husband credit card, and they would not add him in the reservation. «Surprisingly» another couple were having the same problem.
Went to another place, ended up paying double but no drama. Sunpass toll was $ 8 and I used the highways everyday, multiple times in the same day.
My recommendation stay away. The cheap price in not worth the drama for your trip.

This company is a scammer. Do not rent from them. The only good thing was the manager, Roman, who was kind enough to override their discriminatory policy and rent to me under my Spanish driver’s license.
~
I rented from this company over the 4^th of July holiday, having pre-​booked the rental though
. So the site offered a competitive rate for an SUV that I needed for a group trip that long weekend. I booked well in advance of the holiday. The rental location is an off-​site location close to the Miami Airport, open 24hrs.
When I went to pick up my reserved car, the agent at the counter refused to honour the booking, since he stated that the company does not hire cars to Florida licence holders, who do not have a confirmed flight out on the date of the car return. This outrageous and discriminatory policy was nowhere on the main package of my booking confirmation from
. The agent referred me to some manual the Ace Rental company kept at their counter to show customers who were caught by surprise by this ridiculous policy.
I complained, but he was intransigent, telling me instead to speak to the manager, who was not immediately available.
I noticed I had my Spanish driver’s licence on me and told him to honour the booking by using my Spanish licence, instead, given this outrageous policy! The agent refused stating that since I had, at first, presented my Florida licence he could not overlook that!
I left the office very upset and happened to bump into the manager, Roman, who was very helpful and, exceptionally, allowed the rental to proceed under my Spanish licence as a courtesy.
I also had issues when I returned the vehicle. The agent who conducted the return of the vehicle wanted to charge me double the contracted price claiming that since I had given a Florida address to them initially, I was responsible for extra mileage. After sternly rejecting his absurd reasoning, he honoured the original contract rate.
I will never rent with them again!

I had a made a reservation for a car a month in advance, so we had an idea of what to expect as far as the down payment, having the insurance card ready, and waiving the toll rate offered by them (purchasing a sunpass at a cvs and prepaying was the best way to go for us). We arrived in Miami at 1:30am and found the shuttle that would take us to the ACE and we met Juan who was able to get us an upgrade since all the other cars were given out. I was not hassled by him for any of the extra add-​ons since I had come prepared with my insurance card and extra coverage. We inspected the car quickly and took pictures for our proof that there were no dents or scratches, but he assured us that as long as it was not bigger than a golf ball that we were okay.
Off we drove in our car for our trip. It was a push to start which took some getting used to, but it was a great safe car for our travels in Florida. Once we returned it at the end of our trip at 4:30am, we were again greeted by Juan. He inspected the car quickly and I was able to sign off on the low price I was quoted for online. It was a great no hassle experience with ace rent a car thanks to Juan.

Could honestly be the worst rental car service I’ve ever had experience with. Rented a car for 5 days from
and they have me total price of approximately $ 70 for a 4-​door car. I get to the car rental service and they add up a total of almost $ 300 additional dollars in unexplained fees. I get a car a 2-​door car instead of a 4-​door as told online.
4 days later, I’m driving and the car gets a flat tire. The car includes no spare tire. The car only includes a pump with some liquid to fix the puncture. However, when my boyfriend goes out to check the tires, they are COMPLETELY worn out and the pump won’t fix the gash. We call the car rental and they tell us that we have to call their roadside assistance, and then the road side assistance says that THEY have to call. We call them and they complain that they always say and they said they’ll call us once the tow truck is on their way. 20 minutes pass and NO CALL, nothing. We call them back and they tell us that the tow should be coming in 40 minutes!!! We call the roadside assistance to confirm and they tell us that they made no pick up arrangements. We call ACE back and they said they’re sending ANOTHER tow out and that WE have to pay for it. There is no way in hell I’m paying for ACE’s mistakes. Then, LUCKY (the name of the employee) proceeds to tell me that tow is going to take an HOUR AND A HALF. So now, I’m stuck on the side of highway for a tow.
Horrible company. Horrible customer service. Have is horrible attitude every time we called. Will NEVER be using ACE again.

Horrible horrible horrible!
I reserved a rental with Expedia for a week but when I got there they told me it was no good. That the price was only good for people who don’t live «in-​state».
They wanted to put all these fees on top.
SCAM ALERT!