The Ritz-Carlton, South Beach

Yes, this place is a little dated and yes it could definitely use a freshening up. But they have always kept it professional. But who on earth would expect them to hire such rude and unprofessional people? The concierge Joseph (bald guy) bothered my guest for the three days she stayed there. Im a great tipper and so is she, but to offer her «off menu items» is just unprofessional She actually contemplated calling the police. I had words with him and he was just creepy and arrogant. I watched him flirting very aggressively with some of the guests daughters and wives. I really was in shock. How does a flag like Ritz-​Carlton hire such a creep? He is more Marriott than Ritz Carlton. I’m referring to the Erin Andrew’s Marriott. The type of guy who, for the right tip, would provide the room-​next-​door for the Michael David Barrett’s of the world. Ive been a loyal customer to this Ritz Carlton for close to 15 years now and can’t say I could possibly be more disappointed. I can only imagine how he treats the foreign guests who don’t know better.

My least favorite Ritz Carlton. It does not feel like a Ritz. Rooms are very sub par and ordinary. The staff isn’t exceptionally kind or attentive. Would never stay here again to be honest. The restaurant DeLido has disappointing food and rude waiters. It’s a huge let down! I wouldn’t recommend this hotel to friends or family.

The service here is top notch
The hotel is dated
I love the location
The bed is amazing
Pool is good with a Hot tub (crawling with kids) :/​
Love the bathroom
But the need to spice up the décor in the lobby it’s so drab
Pool beach and grounds are find
I rather stay at a smaller place next time
But this place is very comfortable

Booked two rooms, one for my husband and I and one for my two teenage boys at $ 500 per room per night. Very disappointed with the pool side service. For this level of hotel„ we can’t even get lounge chairs for forty minutes. We had to constantly asked for it. Attendant kept saying ‚“I didn’t forget you «but did nothing about it. We had to insist on cleaning two used chairs to get our chairs.
Rooms are nice, nicely deco and room space is big. lounge is nice but small. No one is using it. Restaurant is just a pool side bar. Nothing fancy. Food is decent but nothing special. For pool side snacks, it is adequate. You’d better venture out for real meals. Beach side is about three minutes walk from the pool. Its crowded with constructions, you have to go around all the forklift and noise level is too high.
Fitness center has plenty of cardio machines and some weight machines and dumbbells. The vent is too low on the elliptical machines and cold air blows on your head and neck while exercising is quite damaging the blood flow. No restrooms in the fitness center, like other high end resort.
For this level of hotel, the lounge chair situation is unforgivable. One star .
I used the bath tub second night. Housekeeping didn’t clean it. the following night when I want to use it, I realized that it’s not being cleaned. My option is wait for an hour on housekeeping or clean it myself. It was late and I didn’t want to wait.
The third day, housekeeping left new toiletry on the counter. We didn’t touch it bc we didn’t finish the first set. The fourth day when we came back, the first set is almost empty and we realized … Housekeeping took away the second set??? I had to call and have toiletry delivered to the room. This is unacceptable. Totally one star. For the price we paid, I am sure I can find hotels with better.

Prepaid a vacation thru delta for a week. Arrived at 3:15pm and the room is not ready but they have a room Guarantee of 4pm. Well, not really.
Our category of room is t ready and the NO idea on timing. Almost 4:30 now.
Offered to give us a food discount which is nice. But how do you have NO idea on when it will be ready.
Not starting off well at all

So-​so for a quick getaway. Pool staff was rude and food not so great. Spa is great and Fatima was wonderful best mani/​pedi. Pool. Was clean. Alittle worn for ritz Carlton standards and no regular room service for. And pool outside service stops early. God forbid you ask them to start the firepit after they close at 8pm!!! Lame

We are Ritz and Marriott loyal members and have stayed at the Ritz San Francisco for New Years and it was a great time.
We thought the Ritz South Beach would be just as great but not so.
Check in on New Year’s Eve took 1 and ½ hours and our room was not ready at 4. Not until 5:30 but the staff made concessions with a little room price reduction (this was a suite).
Overall the hotel was Ritz and we liked the staff but the New Years party and disc jockey awful. Even the youngest of parties did not enjoy the techno music all night long.
The party at the San Francisco Ritz was 4 times better which surprised and made this one very disappointing.
The food for the evening and wIth staff was excellent in every way but the party was non imaginative and disc jockey was techno boring.
Before you book the Ritz for New Years 2016 make sure it is not same as 2015.
Most disappointing.

Great location! Good size rooms with all the amenities one would expect at a Ritz-​Carlton. It’s unfortunate that the service is lackluster. For example, napkins and silverware arrive after your meal, and your room that has been unoccupied since early morning couldn’t be cleaned until after you return to it at 5pm. The food is okay but not exactly what was ordered (not because they tell you but you discover when you get it) and after calling the room is very clean and comfortable, but they seem to be annoyed when you ask for assistance or a more convenient time. At $ 699 a night, I just expected a higher attention to detail. The front desk and the concierge are the exception — they will meet the highest of expectations.

Incredible experience due in large part to Eduardo at Bistro One. From our first dinner to our last, Eduardo’s superior quality of service and personalized touch made our stay one to remember. Every time we turned around, someone was giving a toy to my 1 year old. The breakfast buffet we treated ourselves to every morning provided a great start to the day. I loved the time we spent here and will definitely be back.

Impeccable service, everything you would expect from a Ritz. Located conveniently at the end of the Lincoln Road mall, it has a sophisticated, stylish lobby. The remainder of the property, however, may be due for an update soon. Access to the pool is somewhat inconvenient an requires a bit if a walk… there is no direct access to the beach either. The exterior of the hotel looks a bit shabby, though it is unclear whether this is because of zoning regulations. Although we enjoyed our stay, there was no wow, nothing that says we HAVE to stay here again. For the price, it may be worth looking elsewhere.

As an owner of a Ritz Carlton time share, this location is disappointing. The service– excellent like any Ritz, however, the facility is outdated and not to the Ritz Carlton standards. This hotel is hosting a business meeting for one of my business partners, Ally Bank, and I must say they are great if you are looking for a hotel to run your events. Nice setup for meetings, great food for breakfast and lunch and the staff is attentive. However, where this hotel gets it wrong is the facility. At first, I was placed in a room on the 5^th floor. The décor was beautiful but there was water damage on the ceiling of the room and the couch was stained. I spoke with the front desk about an upgrade to a suite and they told me there was nothing available. Low and behold when my husband called they quickly worked something out for him? What’s that about? The new room we are in is nice and large however everything is worn. The couches are dirty and worn in. I didn’t even want to sit on them, God knows what’s happened there. A part of the problem is that South Beach is such a party city so I think these rooms get used and abused. Another thing is that the windows are all coated with salt residue which made it hard to even take a picture of the ocean. Room service is good and I hear the brunch is a main attraction. One thing that was deeply disturbing from my visit was the pool area. The night we got there, my mom and I went to hangout by the pool at night and I kid you not– all over the pool area there were cockroaches the size of silver dollars scurrying about by our feet. They were huge. And I killed two to see what it was and sure enough big cockroaches!!! I talked with the bartender and asked if he was aware and he said yes. He told me the Ritz sprays for them but unfortunately the hot and humid Miami weather is apparently the perfect breeding ground for them. The next morning when I went to the pool I had to try to block it out of my mind because I was walking barefooted in and out of the pool. The physical location of the hotel is great because it is close to the beach and Ocean Drive. Another thing to note is nowhere in the hotel do they sell Advil or something for a headache. If it weren’t for the Walgreens across the street we would have a real problem. Overall, it would have been 5 stars for service but due to the facilities and these circumstances 3 stars — I truly don’t think this hotel is up to the Ritz Carlton standard.

Not to the level of other Ritz hotels we’ve stayed in. Came in after dinner at 1230 and it was a ghost town. The real issue was that I checked in Tuesday night and was told there were no rooms left with king size bed. Room very small but ironically the bathroom is huge. This is more like a regular Marriott (maybe) than a Ritz. Maybe we’re spoiled by Philadelphia Ritz. Still a little disappointing

My review is for the Brunch on Sundays. One of my favorite places for Brunch in Miami. The service is excellent both the one in the beach and the one in Key Biscayne. I enjoy the crepes station. The variaty is amazing. You need to go very hungry so you can try a little of everything. The have charcuterie, sushi, rae seafood and hot variety of foods. The Dessert menu is so complete, I thought I was going in a Diabetic come, I tried almost everything but my favorite was the bread pudding with caramelized bananas and Baileys Ice Cream. Almost forgot the have unlimited mimosas but in three stations they have small drinks to pair with the food. If you have the money, its worth every penny. I enjoyed more the one in Miami Beach than the one in Key Biscayne.

The Ritz Carlton in the heart of SoBe has a posh modern lobby and boasts of a 10 million art collection that is sprinkled about lobby and lounges. At my first pass through I was very impressed. The next pass through I noticed one of the chicest bars located at the end of the lobby near the elevators. The only problem was that it was a ghost town, in three days I never noticed anyone there including a bartender; not very welcoming and even after I sat there for a half hour. The hotel is all round cold and lacks the Social scene that other neighboring hotels exude. The pool was full of families splashing about on floats. The Cuban sandwich I was served poolside was cold and the bread tasted like a sponge. Not a fan of sponges. The hotel seemed like it was geared for business people and family not the young hip generation.

I am a sucker for the Ritz due to their excellent service and this spot is a win for me.
Check in was smooth, easy, friendly and came with an upgraded room, awesome! The ocean front, pool view room with balcony was perfect. The room isn’t huge but not too small and the bathroom was nicely appointed.
This location is so perfect for walking Lincoln Road and just getting around South Beach. I love the Delano and so the location was excellent to pop in there for drinks and people watching too.
The beach was ideal and the quick service to set us up with towels, cushioned lounge chairs, umbrellas and a cooler of iced waters was just what we needed. The offered you sunblock and cocktails quickly also.
This is not a party, club like hotel scene and is on the quieter side. I personally loved that as it gives you the choice to walk to hotels that have the vibe (SLS for ex) but to escape it also. The spa has the most beautiful mango scented candles so of course I had to take one home. I definitely recommend it.

Five. Star. Service. hands down! The Ritz-​Carlton made me feel like some kind of celebrity during my stay here.
My booking and reservation process went smoothly. I felt like I received a fair rate for the level of accommodations. I hosted my best friend’s bachelorette party/​bridal shower weekend here in Miami on South Beach. Every team member I encountered was pleasant and willing to serve. From the car valet team to the on-​duty manager. My room was exquisite. I’m a germaphobic person, so I’m not a big fan of bathrooms but the architecture at this location added some things to my future home owner wish list for décor and flair. I was really stressed about where to host the Sunday brunch for the shower but the hotel restaurant offers a full scale brunch on the weekend with a made-​to-​order chef selection and cold/​hot bars. Seafood? check. Caviar? check. Mimosa and unlimited cocktails? check.
My Mom flew in to help set-​up the surprises for my bff and she did encounter a situation I did not particularly like. The theme for the brunch was «Breakfast at Tiffany’s» so the table treatment required some time to get ready with fresh roses, crystalware and gifts. My Mom needed a white tablecloth to lay down over the wooden top. Sophia (title unknown) told my Mom that there were none available and didn’t feel the need to find an alternative solution. A request for a tablecloth is not a lot to ask for when you have brought in your own event planner and decorator. After my Mom begin setting up, Sophia saw the beautiful work she was doing (see photo) and then decided to go find a tablecloth… well, look at that magic! I guess one mysteriously appeared?
Everything else was exquisite. I can’t remember all of the names of my service team (I should’ve written them down) but they can get my hard earned money any day of the week. Some of the waitstaff chipped in to help my Mom get set-​up and they did it with a smile. I’m not sure if the Ritz-​Carlton knows the hidden jewels they have working for them in their employ in Miami but I thank them all for a most wonderful weekend – btw, my bff cried tears at how awesome everything turned out.
P. S. without the tablecloth situation, this would’ve been a five star review

Okay, it’s not one of the classic South Beach hotels. But the Ritz-​Carlton fits right into the South Beach vibe. Well, at least this part of South Beach.
Not a lot of Art Deco on this part of Collins Ave. Just tall, swanky beachfront hotels. And right in the thick of them is this 11-​story high-​roller place to sleep.
One word describes the Ritz-​Carlton Miami Beach: classy. It’s classy from the moment the doormen open the door for you and say «Good afternoon, sir». It’s a classy layout where you check in, rest a few minutes, or have a nightcap before going to bed. It’s a classy store with $ 140 men’s shirts. It’s a classy restaurant with expensive-​sounding entrees that take up only ¹⁄₃ of the plate. It’s a classy staff that noticed that I was very sweaty when I was checking in and gave me bottled water! And when I was checking out, there just happened to be a white Ferrari and red Lamborghini parked in front; yep, classy.
It’s also a classy room with a king-​sized bed and flat-​screen TV. The appointment of the bathroom is also classy. If you’re paying this much just to sleep, then you should expect top-​notch, and at the Ritz, you get it.
The pool area is classy, too. Lots of places to lay out in the sun, although it’s hard to find the hot tub. The elevator says to reach the pool via third floor, but you can walk through the restaurant on the second floor to reach the pool area easier. And on the ground floor outside is the DiLido Beach Club restaurant, for a classy Miami beach experience.
Not really my thing, but I was here for a vendor conference, and this is the hotel they chose, so here I was. I rated it 4 stars because it wouldn’t appeal to everyone; it certainly doesn’t appeal to me. But if your idea of a memorable vacation is to walk up Lincoln Ave. and drop a total of a thousand dollars in the overpriced shops, then the Ritz-​Carlton is right for you.

I stayed here the weekend of ⁸⁄₂₉ — ⁹⁄₁. It was truly AWESOME. One of the best hotel stays of my life. Upon arriving at 11am, not only was I able to check in early, I was also upgraded to a Lanai room free of charge! The service at this hotel is outstanding. Your every need is met with urgency. The location is fabulous. The service at the beach is great. The food and drinks are very pricey but then again so is all of south beach. I will definitely stay at the Ritz Carlton south beach again!

Where do I begin…
Pros–
The location is great! beach access is always a plus. The beach itself was breathtaking.
This hotel is conveniently located near restaurants and shopping strip.
The room was clean, spacious, cosmetically updated, comfortable bed and supplied with the necessities needed to make a hotel room comfy.
The hotel itself is decorated to perfection.
The staff was so pleasant and helpful.
Cons–
Very loud during early mornings. My goodness, the sound of construction at 7am was not pleasant to my stay. No relaxation here. Management notified.
Billing– What a joke! They racked up charges on my friend’s credit card for food and beverages we did not order. She is Still in the process of trying to remove these charges. The staff apologized for the errors but the charges still hasn’t been removed from her credit card as promised.
Rental car– I rented my car for a total of $ 75.97 (total for 4 days with an outside company). It costed $ 220 to valet my car at the hotel. Valet is pretty much mandatory because there was no nearby street parking.
I will return to South Beach but I will not return to this hotel. Not recommended to others.
Suggestion: If you want to be located on the beach and near shopping area find a hotel near Lincoln and Collins. Catch a cab to hotel from airport because a car rental is useless unless you plan to drive to another city and sight-​see.
Also (if u rent a car) you can avoid the fwy toll charges just by selecting that option on your smart phone google map/​navigation. «No ferries, No toll roads».

Really great service and attention. The location is fantastic, the food is quite delicious bar a few things (not a fan of the grouper ceviche), the beds are so luxurious, and the facilities up to par. Great place.

Aside from the semi rude lady at check-​in, this hotel and staff has been nothing short of classy sophistication and amazing. The rooms are spotless and comfortable— we upgraded to a one bedroom suite with 1.5 bathrooms that adjoins to another room, so with the kids and mom, it’s been a great space. The food and hospitality have been exceptional as well. Everyone has been so friendly and really go out of their way to say hello and get you anything you need. The beach and pool are also spectacular. We will be back!!!

Had champagne Oceanside with girlfriends. So relaxing… or server was wonderful. So attentive and spirited. Will always stop in when in SoBe. The Ritz never disappoints.

Well, it’s the Ritz and this is South Beach so heck yeah you’d expect nothing short of world class, well welcome to the Ritz. SOBE is an interesting place to visit, especially during peak travel dates and there are a ton of resorts/​hotels within SOBE. Having been or at least stepped foot into several resorts, the Ritz is absolutely the best option in the area, and by far… From the second you walk in, they’re are several friendly staff members that greet you with a smile and provide you with fantastic hospitality. Now, I won’t say that this is the nicest Ritz I’ve ever stayed at but it is definitely the best option in SOBE.
Stayed 3 nights in an oceanfront Lanai Suite and I would not have it any other way… The room was gorgeous, with a huge wraparound balcony that overlooked the white sand, provided great views of the beautiful blue ocean, was huge and well appointed as well as perfectly maintained. The grounds of the facility was amazing from the pool, to the dining options, the bars all the way to the private beach. Yes, you will pay the price but you tend to get what you pay for. Highly recommend this Ritz if you’re planning on hitting up south beach.
Pros–
Staff
Ocean Views
Pool
Bars
Breakfast
Sunday brunch
Lanai Suites
Room service
Location
Turn down service
Private beach
Customized service
Cons–
Pricey
Not as classy as other Ritz locations

The room was top notch as was the pool and main facilities. Staff at the front desk and wait staff by the pool and the Bistro Kitchen were fantastic. The food at the Bistro was great. The main restaurant was closed. The boardwalk bar closes very early. The beach area is nice but the beverage service is slow and basically non existent. We had to walk to their hut to order drinks. Food and beverage prices are very high but what do you expect in south beach.
The hotel is not friendly to the business traveler. The business center is very small and they charge exorbitant prices for simple tasks like scanning or using one of their free standing computers. Such charges cannot be passed on to the business travelers’ clients making business travel here very inconvenient.

I can’t enough great things about this hotel the service is great the bedding abc pillows are awesome!! we had a suite with s connecting room my boys loved the hotel. the very best part is the staff is so helpful we left a very expensive briefcase and computer they knew we were running late so they met us outside and I rolled down the window I didn’t even have to go back in. amazing .I will be staying here again while in sobe…