The Palms Hotel and Spa

I have stayed at the Palms several times and this visit was just as fabulous as the rest. I am way overdue in writing a review!
The hotel property has a European feel and is situated right on the beach. The grounds are gorgeous and very well maintained. Most importantly, the staff are incredibly attentive and just overall lovely — they clearly want guests to have a great experience, especially when there is so much competition from the bigger hotels in the neighborhood. It is not as ‘luxurious’ as some of the grandiose hotels, but I would take the intimacy and attention of this boutique hotel any day! They are especially caring towards loyal customers so it’s worth it to be a repeat visitor.
Other bonuses:
The Aveda spa is just wonderful — the spa is small but has a great steam room and a serene waiting area. And, they hire only the best staff. My deep tissue massage with Jose was one of the best I’ve ever had. I would come back to Miami just to get another massage with him!
Essencia provides the most fabulous food. True, there are many wonderful dining choices but why leave the hotel, when you can enjoy a gorgeous salad by the pool?!
I really didn’t want to leave and can’t wait to go back!

This used to be my favorite luxury hotel in South Beach but I’m not sure if it’s the decline in the economy or what but their guests seemed too «street» for me. I have to little daughters and didn’t need to hear the vulgar language poolside for three days.
The rest of the hotel (room, view, amenities, etc.) was what one would expect at a luxury hotel.

My fiancé and I are Miami locals and regular spa finders, and we tried the Palms aveda spa for the first time today. We got a couples massage and it was AMAZING. The spa itself is beautiful and relaxing. Our therapists were both so professional and fantastic at their craft. We were so relaxed and had such a great experience. Candace and Jessica have magic hands! Can’t wait to go back.

Am sitting on the patio enjoying a fabulous buffet! The waitstaff is more than amazing.
They cater to me… like I am on vacation! !! Oh, I am and thrilled to be sitting right where I am.
Derilia Homere and Varolens Delva are just marvelous.
Look forward to returning again!

TLDR: woke up to a termite infestation in our room, was offered a room downgrade and no formal apology.
Pros: nice pool, great location right on the beach, and very modern looking.
Cons: service is very disappointing. We called ahead about an early check-​in and were told they would accommodate us. Unfortunately, when we arrived no rooms were ready and we ended waiting around until the regular check-​in. Not a big deal though, when we finally got the room it looked great with an ocean view. However the next morning we woke up to find our room was INFESTED WITH TERMITES. We alerted the front desk, cleared out of the room and spent the next hour cleaning termites out our luggage and clothing, yuck! What was most upsetting about this is that we were downgraded to a city-​view room.
Bottom line, it’s a nice looking hotel but don’t expected to be treated like a welcomed guest.

At first very excited about the hotel as hours started passing I realized I paid top dollar for a room on the top floor that provided 2 chairs that made a «couch» then after being denied late checkout they charged me after being 15 min late to leave the hotel room ! Only thing that kept me
Positive where the drinks by the pool and a bellman named Fernando that was wonderful, I’m a local and would of loved to return but after spending near a thousand dollars for room
And room service in one day there was no special treatments in fact the opposite I’ll take my money to where it’s appreciated !!! Disappointed was my final thoughts

So I just spent the night and the room was amazing and very nice & clean but don’t drink the bottle of water it cost $ 6. Lol. Room service was fast and the food was delicious. Enjoyed the beach the next day, service is very slow on the beach, waited more then an hour for quesadillas and another 30 for drinks. All in all I enjoyed my stay.

The Palms Hotel has incredible customer service and attention to detail. Upon my arrival with my partner, we noticed our room was placed next to the elevator and we could clearly hear the mechanics of the elevator. The front desk apologized that the hotel was full for a wedding but would move us tomorrow. At 10 am the next morning, a staff member arrived with new keys and moved all of our luggage to our new room. No hassle. They staff was equally attentive with any questions we had and the pool is a perfect place to hang out for the day. The location close to the beach, with access right though the courtyard, could not be better. A very relaxing place to stay.

Fantastic Wedding Venue! We could not have asked for a more perfect experience while planning our wedding with Carlos at The Palms. Carlos & his team are true pros’s. Not only did I feel like we were in good hands, we felt cared about. Brenda in Reservations helped us with reserving rooms for our guests & was always willing to answer my questions and dealt with my changes too:) Our wedding photographs are beautiful and that’s in many thank to the wonderful landscape & scenery that The Palms provides. The room with an ocean view was amazing & the hotel even sent us a Congrats letter! Evan & Candice at The Spa did my hair & make-​up (as per Carlos’ order) and they made me look & feel like a bride. Thank you to everyone at The Palms Hotel & Spa.

The only thing this hotel has going for it is the pool and spa. The rooms are extremely outdated for what you’re paying. I could’ve stayed at the Loews or Fontainebleau for what they charged here. It’s also kind of far from all the action if you plan to walk everywhere on South Beach. But the pool area is really beautiful, lots of seating and very well landscaped with an awesome tiki bar, so if that’s the most important to you, I would recommend it. Just make sure you get to the pool early if you want a place in the sun because those beds go very quickly, leaving you with only shaded areas. The beach is nice too, but there are lots of sharp rocks right when you get in the water, which can hurt somewhat. Overall, I’d say it was OK, but not worth what you pay when you consider all the other options on South Beach.

Was here for a conference, and the rooms were fairly well kept. The facilities were generally good.
Since were were there for a conference, we received a 20% off at the spa which was really great. That made the stay well worth it! The spa was very lovely, an Aveda concept spa, rooms were new, and the services were good. Only complaint was that the room I had my facial in did not have any music which would have made it nicer. But overall good experience.

Friendly staff, easy spot to stay at along South Beach. Nice pool area, great breakfast buffet.
We were here for a few days for a work conference at the hotel, and the problems we did have is that there are only 2 main elevators, and to get anywhere on time you needed extra time just to get down to the Lobby. Other issue were the pillows being terribly soft, we had to stack 3 to make 1 comfortable and when we asked for firm pillows we got 2 more soft, asked again to be sent firm pillows and ended up with 1 lumpy pillow sent. So, we didn’t sleep as comfortably as we hoped.
Rooms are kind of small as well.
Other then that it’s fine, the food is really tasty and we never felt over crowded by people.

This is my second stay here. Granted the first one was 13 years ago! This is a nice European style hotel. Not the most luxurious one I’ve been to, but the staff are very good. Whatever you do, don’t get a room on the street side or a room by the elevators… Very noisy. We had to switch rooms as we were woken up by loud talkers waiting for the elevator. Oceanfront rooms are the way to go. Higher the floor the better the view. We had 2 rooms, both with two beds. The beds are tiny! Double beds at the most. Two people could not sleep comfortably in one bed. We tried to get moved to king bed rooms but the hotel was booked. The bathrooms have been remodeled and are nice and modern. Suggestion: get rid of the carpeted area in the room. Not sanitary and skeeves me out that an updated hotel would still have wall to wall carpeting. Hotel is located on the beach, with an adequate pool. I believe it’s the same pool from 13 years ago, so maybe an update is suggested.
Balconies are not an option here. Only the penthouse suites on the top floor have balconies overlooking the ocean

Nice hotel on Collins with beautiful décor and small but very modern and functional rooms. The staff, and especially the concierge desk, was very helpful. Breakfast was good with many options. The beach service and pool was also very nice.
Unfortunately, the experience was severely tainted by the worst room-​dining experience in a long time. I called to order dinner from the in-​room dinner menu — I was told that the dinner menu wasn’t available anymore and I could only order from the late night. That was a whole hour before the end of the dinner service. I decided to order a turkey club sandwich which got delivered promptly. However, the sandwich was the WORST «Club» sandwich ever. A cold roll of bread with two slices of deli turkey meat, cold and greasy pinkish bacon, odd-​smelling eggs, bruised lettuce, etc. See pictures attached. A real disappointment.

Just spent my valentine with my fiancé at the aveeda spa. Must say we had fantastic deep tissue messages. After the messages we were able to say in the room and enjoy the shower. This is available for couples messages.
The messages like I mentioned were fantastic. They took very good care of us. They focused exactly on each of our troubled areas.
As far as the spa goes it is extremely tiny. They have a waiting area along with a Sauna. The locker rooms have two showers and one toilet. The entire spa got super cramped mid day.
If you’re staying in the hotel I’d say why the heck not, go to the spa. If you’re not, then I don’t see a reason to stop by if you really want to experience a day of relaxation at a spa. We had a great time but I would have preferred more amenities.

I tried to address the house cleaning with a phone call during our stay and as you mentioned also they told me our «do not disturb» was on. As I told the man while we were there, trhis is simply not true. There was no such thing as my husband talked to the house keeper at she informed us she would be back in 1 hour. She never showed up. Also, do you think that trying to clean a room at 3:15 pm when the room is booked under the wedding block that starts at your hotel at 4:00 is going to work? Usually people are showering and getting dress for the even 45 min before it starts. We were out of our room from 9 am. Until 2:15 pm pm. For the house keeping staff to be able to get in and clean. I also spoke with the front desk staff that morning and before we parted she clarified that it was ok to clean the room.
There is a lot of room for improvement at this hotel.

Phenomenal 5 night experience. The attention to detail is great. If you appreciate each aspect of your stay at a resort hotel to be delivered with a warm smile and a sincere staff The Palm should be your pick.
The pool, garden, grounds, beach are super well groomed. The Godiva chocolate turn down, 24 hour pool, great touches. Lovely spa.
We can’t wait to visit again.
The Palm is highly recommended and an incredible value for this level of detail.

Let me start by saying this was a great place! I am glad I elected to stay here. My wife and I were celebrating our 13^th wedding anniversary and this was the perfect place. The staff was amazing super nice! The lobby was clean and looked really nice. The room was really clean, the bed was very comfortable. We had a view of the beach and pools was really nice. The bathroom was small but very clean and updated.
The outdoors was amazing! Super nice all the flowers and landscape was better than all I’ve been in at south Beach. The pools stayed clean the staff was all over if you need help someone is always available and very attentive. During the day they bring out the birds a yellow and blue, and a red green blue Macaw’s very beautiful. No cage just there and the guest can take pictures with them was very cool.
The beach was great! Very clean and staff was available out there. Soft drinks are also available by the beach. Life guard was there everything was very good.
When I come back this is my spot I recommend it! I travel a lot and it’s hard to find great places with great staff this is one of them.

Checked in Saturday with my sister and her husband. Didn’t expect it to be so awesome. The staff are nice and professional. The hotel is kept very clean and updated. It is literally a paradise. You can stay at the pool or go to the beach, which is right outside of the hotel. I totally would come back here. I would recommend friends and family.

Had a great two night stay here. Bed and linen were perfect, and the staff is very helpful. Got a great deal on Priceline.
My only complaint is 42.00 to park the car. Legal extortion is what it is, but when you have no other choice you’re stuck!

Retour au Palm’s cette année après quelques années sans occasion de repasser sur Miami. Pourquoi le Palm’s? Par habitude, par commodité, par fainéantise peut être mais une chose est sure: en plus de 10 ans de visites quasi-​annuelles je n’ai jamais eu de mauvaise surprise. L’Hotel reste fidèle à lui même et on le retrouve tel qu’on l’a laissé la fois précédente (quelques travaux d’amélioration en plus).
Les plus: personnel avenant, hôtel à taille humaine, calme (parfois trop calme diront certains). Une chose est certaine on se sent au calme, presque chez soi. Les chambres récemment refaites sont impeccables, rien à redire sur la propreté. En plus d’une belle piscine on bénéficie d’un accès direct à la plage (ce qui n’est pas le cas lorsqu’on est plus bas sur Océan Drive). On est à distance de marche de Lincoln Road voire d’Ocean Drive et de ses restaurants mais ça devient plus limite en raison de la distance et de la chaleur. Mais en 10 minutes de Taxi on y est. Excellent compromis par rapport aux hôtels situés plus au nord. Ah, j’oubliais: le wifi est également gratuit et couvre l’hôtel et la piscine.
Les moins, justement, c’est qu’à part Lincoln Road, on est loin de la vie d’Ocean Drive. Très bien pour ceux qui recherchent du calme, sinon c’est taxi pour le moindre restaurant. Rien de grâce et, personnellement, je préfère sacrifier quelques courses en taxi mais bénéficier de cette bulle de calme qu’offre l’hôtel. Les amateurs de variété auront également rapidement fait le tour du (très bon) bar de l’hôtel et de la carte du restaurant qui en choisissant la carte «bio et bien être» il y a quelques années a peut être perdu les bons vivants (même si c’est effectivement bon). Petit bémol sur le buffet du petit déjeuner qui, pour un hôtel de ce standing, est un peu limité.
Bref, le Palms c’est le choix du calme et de la sécurité. Idéal seul, en couple voire en famille pour un cadre reposant à quelques pas du cœur de South Beach. Ceux qui préfèrent être au cœur de la nuit locale iront un peu plus au sud. Ca dépend des attentes de chacun.

Hotel agréable, avec accès à la plage (mais la location de chaises longues et parasols n’est pas prévue), piscine… un peu trop haut quand même dans south beach, prévoir un taxi…