Sprint Store

The gentleman in management along with his associate in the very back section of the store helped get me phone issue situated. They were nothing but short of kind and helpful. Great sprint store but most importantly, great service! Thank you!

The Customer Service at this sprint store is above and beyond as the personalized customer service Hannah Robles (one of the reps there) gives every customer that goes in there, in my case she has not only gone above and beyond her duties, in a recent visit she took over almost 2 hours to personally solve my problem obtaining a new phone to be honest she defended my case as if my own mom would have done calling headquarters several times and fiercely fighting until the job was done, Hannah I take my hat off for you as a sign of respect and a job more than well done thank you. You surely are an asset to you company, thank you from the bottom of my heart!!!

If they had negative stars I would give them –5 stars. This place has to be the worst sprint location, terrible customer service, not willing to go the extra mile. Basically a bunch of miserable customer service people.

I have always had the best service here out of any phone company I’ve been with this sprint location is great, everyone is amazing and so nice and straight to the point which I love !!

It’s a great and convenient location and the staff goes above and beyond to assist you. Especially Hannah Robles who is not only friendly but also very knowledgeable and always delivers excellent customer service that highlights the Sprint experience.

Where do I start? Hannah Robles made sure no detail was overlooked, no dime was wasted, and she is pretty much the best person to go to if you end up at this location. I couldn’t believe how amazing she was with not only helping me and my boyfriend get the iPhone 6plus but she made sure we got all the credit for our old phones and offered us new amazing deals going on at Sprint. I’m not saying any of this because it’s just a beautiful day outside and I hardly ever write reviews, I’m a short kind of «tips» person on Unilocal but Hannah is SUPERB! She is the person you need to see or speak to at this Sprint location for her excellent customer service, no doubt about it. I’m actually excited to come in a Sprint store now after that experience and that’s what I believe all customer reps should bring to the table!!!

I have been a Sprint customer for 15 years and really have had no issues whatsoever until this past week when calling Sprint direct which turned into a mess so I looked for a Sprint store locally and decided to make an apt with the Mgr. Fernando Gonzalez and it was the best decision I made for the following reasons … Firstly the store is in a perfect location at the top of Lincoln Rd and secondly, as soon as you walk in the reception is very warm and inviting and the store itself has been renovated a few months back and is very well designed in a lounge kind of way which makes you feel even more at home and then my apt with Fernando went perfectly smooth. he took care of my issue in a very professional way and I left the store feeling very satisfied with my new IPhone 6. … I would also suggest that anyone reading the old reviews can certainly feel comfortable that they are old and customer service here is Top Notch and I will certainly return if ever I need to fix an issue or just to say hello as everyone from the Representative’s to the Service Techs and of course the wonderful Manager Fernando … a perfect team !

I would like to say that I am very very satisfied with the level of exceptional customer service I received from Hannah Robles. She went above and beyond to make sure my needs were met and assisted me in purchasing two iPhone 6. She recommended products to me and got me a plan that not only offered me everything but saved me money. Let me just say if you are in need of a new phone or Really want friendly and efficient service I recommend you visit Hannah and let her help you! By far the best customer and sales support I have received and I’ve had almost every provider.
Ivan Vazquez
Miami beach, FL

I came in not expecting I was able to have my own account seen I am in a family plan but gentleman was so helpful, now I have my own !!! :)…Amazing people !

Being a Sprint customer of this store is a DISASTER — so is being a customer of Sprint.
I purchased a PHOTON 4 Droid because Sprint «supposedly» supports this phone. It has broken multiple times, and every time it breaks I am left with ZERO phone for days. It is season right now — and I am missing massive work because I am unable to take calls, place calls nor text. Despite being an extremely busy store — they carry NO LOANER PHONES, the store has NO PARTS to fix my phone, nor am I able to pay extra to overnight parts (despite paying for their outrageous insurance, etc.).
Also, the store is supposedly open until 9 pm — but they only have service techs until 8 pm. And sometimes the service techs for the massive technical problems of using Sprint will not know how to fix their own problems. But one of their «techs» did try to recruit me as their personal customer outside of Sprint and told me I could «sign up with another service». Much of my info on my now broken phone is not backed-​up because the tech couldn’t figure out how to do this just last week.
The rep today told me to call him Wednesday to see if the parts are in (I have no phone to call). Genius suggestion — talk about sucker punching your customers???
The outrageous incompetence and irresponsible lack of service of this store exhibits is heartless. I cannot begin to explain how devastating it is to go without a phone days at a time because this store is grossly unprepared to help it’s customers, even when customers pay extra for things like «insurance».
I regret becoming a Spring customer — AND CANNOT WAIT FOR MY CONTRACT TO END TO SWITCH TO ANY OTHER COMPANY. Frankly, I doubt Sprint’s contract is enforceable at this point due to the continued gross lack of service I have experienced as a customer, especially given my phone doesn’t ring most of the times I receive calls due to Sprint’s lack of coverage, etc. This store and Sprint in general is an absolute disaster in South Beach — period!!! I simply wish they were never here because I would have signed up with another company — and I’m sure ANY other company would be more responsible than this one!

This location needs to have a minimum age requirement for it’s staff — 25 and up. I’ve been with Sprint since ’98 and some 18 year old kid half my age is giving me some schmaltzy, inaccurate up sell on a unit that doesn’t need to be exchanged, and nearly lying to me about plan features — sorry, this is just unacceptable.
It’s getting to the point where customers like me are going online or calling in to avoid these stores — or heading to Apple for these devices. It didn’t used to be like this (the 5^th st store was 100x better!) Hopefully their training program and average age of employees will go up at some point — until then — never again!

I love Sprint! :) my Evo screen worked but the buttons wouldnt… cute tech support Chris Pedroso was a huge help. Very professional and courteous, he fixed my Evo in a flash and I was on my way… I love Sprint… they always take care of me :))) and the staff loved on Bunny while we waited…

They’re good and getting your money and that’s it. They are very friendly until you sign the contract. After that you’re on your own. If you have any problem with your phone I guarantee they will either try and charge you a fee or tell you that they can’t do anything and send you somewhere else… «A bunch of people standing around to tell you what they can’t do.»

I went in when my phones screen went completely black! I still had a warenty on the phone and they still wouldnt help me with out charging me a fee! I shouldnt have to pay for good customer service especially if im a paying customer every month -.- he took a look at my phone and all of a sudden the screen wassnt black and i couldnt recreate the issue i was so mad lol so all he did was look through my contacts messages and pictures completely invading my privacy. I had to go to another sprint store two bus rides away in downtown to get the issue fixed. never go here they are rude and dont know what they are doing

Avoid at all costs. Inexperienced, inefficient, chaotic and unapologetic. Sold me an Iphone and did not tell me that the Siri version had a software glitch and the battery drained continuously which ended up not even lasting two hours. A fifteen minute conversation used 10% of the battery. I went back to get another phone and they sent me to Apple, which was another nightmare. The «manager» who sold me the phone, told me he was «off the clock» and would not even look at me, before his co-​worker sent me to Apple. Did not set up my voice mail when I originally bought the phone, which is something they should do in the store so you are ready to go.
I asked for everything to be included and it was not. I got this bill, which even included a free month, turns out I got a 450 voice minutes plan which is 15 minutes a day, so got screwed on the overages.
Think twice before choosing Sprint, they can be devious!
Bottom line was I spent a lot of time at Sprint, at Apple and on the phone with customer service resolving issues.