Oxxo Care Cleaner

They are disgusting. The owner with a kippah is a monster. Liars and poor quality. Sudsies only way to go.

Could not clean one of my dresses and wouldn’t refund $ also lost one of my jackets!!! Horrible dont go!!!

what a JOKE, they don’t list their hours on the door so I went at 5pm today FRIDAY and they were closed, they are closed Saturday as well. I went earlier in the week and my pants were not ready because their machine was broken, so I only got my shirts!
now my weekend is ruined because I left 200 dollars worth of dry cleaning there and I cant get them back!!!
they are always closed! makes no sense!!!

Overpriced and broke my buttons on my shirt. They get two stars and not one because they open at 7am.

Great help! I took my wedding dress here. It was put away for three years and I did not have it preserved, so it was full of yellow stains. They did a great job!!! It looks new again and the price was HALF of what they were charging me everywhere else. David is amazing. I highly recommend this place!

Very expensive prices and takes days to get your shirts back! I would not recommend this dry cleaning service. I came in on a Thursday morning and was told it would take 5 days for 2 white shirts. They also wanted to charge $ 3.00 a shirt. That’s more expensive than NYC prices and to wait almost 5 days! Are you kidding me?! I went down the street to another dry cleaners at 844 Alton and it’s was half the price and took 2 days!

Their work with Military patchwork needs to be advertised-​great prices! Example-​the Air Force just approved the Army patches to be visible on Air Force garments and the patch is small. My boyfriend had to get 3 of those on all three jackets and the cost– $ 19! WHAT! Super excited. Their work is great, I had his other jackets done there for his other patches as well and their prices beat EVERY alterations place, the customer service is outstanding (I HAVE NO IDEA WHAT THE OTHER PEOPLE ARE TALKING ABOUT!), and you can get your items from the 24 Hour pick-​up box or go in and say «hi» to the welcoming staff and the man that everyone is speaking of-he’s the owner, always working hard, and ready to assist in any way he can!
I love this place and again– MILITARY PATCHWORK – YAY! :D

they are a bit expensive, especially for women s garments which i think is unfair, but most dry cleaners are like that. Owner is Jewish and practices so they are closed on saturdays but they do have pick up/​drop off little booth that you can use during non-​working hours. Owner is nice. And they DONT SHRINK your clothes, unlike some dry celaners on the beach that are less expensive.

I used OXXO for 2.5 years — 2 in OXXO Sunset Place/​Coral Gables (AMAZING) and about half year in OXXO South Beach (bad).
Background: When problems came up, the Miami Beach location owner was generally attentive. For example, after realizing that OXXO had lost one of my prized dresses, and given me the wrong garment of someone else, the owner called, located my dress and brought it over with — what I was under the impression was free of charge…
It was not free of charge despite losing my dress for about 2 weeks– however, the receipt you may get makes it seem that way! Since then, I have a number of issues regarding the quality of the dry cleaning. Many of my dresses are returned with what appears to be water/​drink stains. But, the owner offered to try to reclean these. That did not work.
Finally, about 2 weeks ago as a result of losing my garment, charging me for it, and charging for the multiple re-​cleans, I requested at least ¹⁄₃ discount on my next dry cleaning bill, to which David said, he’d «take care of me because I’m a good customer.» Subsequently, David called and asked if he do some «repairs» on holes in my clothing to compensate me for the troubles I’d had. I specifically refused to all any alternations or mending or repairs on my garments — I wanted to see the items first before authorizing anything.
BILLING: I did not receive my cleaning on time, but when I did two days later, the bill appeared to be zero.
Two days later, $ 154 was charged by OXXO on my Credit Card for the «discounted» cleaning — clearly no discount was provided, despite David’s agreement. I have refused to pay at this point, but OXXO claims is made repairs to compensate me (repairs t hat I never approved and specifically denied), Further, none of the items returned have holes — or have holes that have been mended.
CONCLUSION:
I DO NOT RECOMMEND DEALING WITH OXXO SOUTH BEACH. When I try to explain that I only wanted ¹⁄₃ off and no mending/​repairs, the owner became extremely angry and yelled that I could contest the full charge if I wanted because $ 150 doesn’t matter to him or his store!!! Then, he hung up on me. Good luck… I had a GREAT EXPERIENCE WITH OXXO IN SUNSET PLACE — do not let the South Beach OXXO ruin your perception of the Sunset Place/​Coral Gables location — that guy was amazing and would never be so unprofessional!

Absolutely awful. I brought in a pair of pants to have a hole sewn up. The woman there asked if I wanted them dry-​cleaned as well and I said no since I had just gotten those pants cleaned. Instead of sewing the hole up, they dry cleaned the pants and gave them back with the hole still there. So I brought them back, notified the same woman of the mistake and she said shed have them back to me in two days. Two days later I go back and they lost the pants. The same woman was incredibly rude and was getting angry at me for no apparent reason. I then reported all this to the owner who simply shrugged and said, «nobody’s perfect, it’s just a pair of pants.» They didn’t find the pants until two days later and when I told the rude woman I was never coming back, she said «perfect, I’m glad.» After that the owner called me to yell at me for apparently giving his employee a hard time. I told him he had lost a long time customer and he said, «Fine, i don’t need you anyway.» I have never been treated so badly by anyone like this, and that’s saying a lot since Miami had notoriously bad service in general. Save your money and don’t pay their outrageous prices because these guys just don’t deserve your business.

I used to love this place until they changed management. The new lady is incredibly rude to both my husband and I. I have been going there since 2005 and am a lawyer so you can imagine how many suits, skirts, dresses and nice shirts I have had to press and/​or dry-​clean. I can pretty confidently say that I spent about $ 6,000 dollars a year here since then until now. I gave it the good old college try. The first time I went and new management was rude-​I thought maybe she is just having a bad day-​everyone is allowed one. The second time she was nasty to my husband and I thought well she doesn’t realize that he has been coming there with me since I am the one who takes the dry cleaning in. The third time my dress came back with spots on it it didn’t have when I took it there and it was obvious someone had made a mistake and possibly used water or dry cleaned when I asked for press and when I mentioned it instead of apologizing she accused me of putting the spot on there at home-​yeah lady I have nothing better to do. I stay up at night putting false spots on things so I can stick it to the dry cleaners. But the most absurd thing that has happened to me is I have been there at least three times a week and today didn’t have my wallet with me just my checkbook and the person called the manager and she said we don’t take checks and I said really you see me here three times a week and you aren’t going to take my check? And her reply to the guy working was tell them too bad for them. WEll alright lady too bad for us and too bad for you you are going to lose a $ 6,000 dollar a year customer who lives across the street because your attitude convinced me I would rather drive an extra few miles than deal with your nastiness. Also, now they refuse to honor their fast policies or same day dry cleaning they will charge you more promise it and then given you excuse. You should note that other positive reviews do not have that many reviews meaning it is possible someone is paying someone to write their reviews for them. This place used to be a gem but new management has screwed it up royally. Have fun sticking it to the man OXXO.

This place may offer decent non-​chemical dry cleaning, but the service is horrible. They are extremely slow and unapologetic. I had specifically asked to have my clothes ready earlier than their promised 3 – 4 days after drop-​off, and when I was quoted Wednesday after 5pm, my clothes were not ready from the machine much to my surprise. On a visit the next morning to see if they were ready, they were not and the manager never even put in the system that they were to be ready for Wednesday. When I tried to explain the concept that when a customer pays more they expect better service, they did not care and were unapologetic for the delay. I asked for a credit which they denied and told them I would not return, still they did not care. Why it takes 3 – 4 days to get clothes dry cleaned is beyond me, when in most established cities they can do it in 1 day and even offer same day service.

I work in at a job where I have to wear a suit each day. That means nice pressed shirts and pants, as well as clean coats and proper lines in each. juries look down on a person who does not fit the part.
I have used other cleaners in the past on Miami Beach, but I have been with this one for well over a year, and will not be leaving.
The service is all prepaid, they will keep your credit card on record, and simply charge you every time you drop off a fresh set of clothes, which makes it easier not to flinch at the price, which is not cheap. There is a 24 hour drop off box, but better than that, there is also a 24 hour automaited pick up box. That pick up has saved me many times coming home late from work.
Every article of clothing I bring comes back to me in great condition. Many stains have been removed, button have been replaced, stiching has been fixed. i have never had better service, AND the owner actually knows my name every time, no matter how long it has been since I walked in the door.
I am impressed with the individual service that feels like a mom and pop shop in a franchise.

I thought about giving this place three stars, because I’m never like WOOHOO YAY DRY CLEANING, but they’re good at what they do, so OK, four stars works.
I think I go to the dry cleaner maybe once a year? The bag of clothes I took today (two business suits) has been sitting in my closet since September. (I am forced to dress like a grown-​up once a year for our annual staff conference, otherwise, since I work from home, I’m happily in pajamas, yoga clothes, or quite often, commando.)
They ARE a bit pricy, but for as rarely as I take clothes there, it’s fine… especially because the people that work there are friendly, my clothes come back clean, and most importantly, they claim to be environmentally conscious (I do so hope that’s true).

So, this is my current dry cleaner. I haven’t had any issues with them. They guy that is always at the counter is pleasant and polite each time I drop off my garments. The prices are pretty much the same as everywhere else on the beach and my clothes come back smelling fresh and looking good.
Some of the reason I bring my clothes here is the convenience. They have a drop off thing, to leave your clothes whenever you like. You can also pick up your clothes whenever. They give you a little card and you go to the back swipe it and the magical turn-​style brings you your garments. Awesome! The have a small lot out back you can park in while dropping off or picking up your clothes. I like not having to rush to go to and from the cleaners!

I don’t know whether they use PERC or not, and even though I should care, I don’t. And yes, they are expensive. But they’re not that bad. They did a competent job with the things I brought them, they had them ready when they were supposed to, and they were convenient. I don’t know that I demand that much more from a dry-​cleaner.
They also do have a 24-​hour service program, but it requires you to sign up in advance in some way and get an OXXO Card, which I didn’t realize until it was too late. (Relatedly, they close on Saturdays and open on Sundays, presumably because of their relationship with Chabad, which again, I didn’t notice until it was too late.)
Something between «Meh» and «A-​OK,» really captures it, and I’m Unilocaling this place largely because it isn’t fair for them to have only a single one-​star review. I hope you can do better, but you can certainly do worse.

This place is a rip-​off. They claim they don’t use PERC which, if true, would be the one redeeming factor, because it’s really awful for the environment, and for us. But the handful of times I’ve gone in, I’ve been overcharged for my dry cleaning. Once I brought in 15 or 20 items, and looking over the itemized receipt, I realized I’d been charged more than the posted prices on just about every item, significantly more at that. They tried to charge me the rate for a gown for a pretty run of the mill dress. When I argued, they’ve quickly issued me a credit, and after a bit more arguing, a few real dollars as a refund.
I’m still looking for a good PERC-​free spot, but to be truly environmentally-​friendly, it’s best to just stick with clothes that don’t need to be dry cleaned.