Mount Sinai Medical Center

If you have a choice, go anywhere else but here. Very unprofessional and dishonest. They told us they were going to do something then did not follow through. Potpourri of nurses you never knew what you were going to get.

I hate to rate without consideration for the doctors (I mean that is how we should choose) but as a facility Mt. Sinai is awful. Buildings are not marked, parking is a mess, and it always feels like you are in some third world streetscape with chaos in the halls, lobbies, and streets.

My girlfriend called the police because of a stalker/​harasser, she told them she was sad, they Bakers Act-​ed her, involuntarily detained her, and sent her an hour away to Mount Sinai for an eval. There she was thrown into a cold locked room where she waited for three hours. Only after she began to breakdown and cry did a psych come to see her. You people are monsters. Expect legal action.

I stayed there for three nights last week after spinal surgery.
First, I want to say that the nursing staff was exceptional. They were courteous and professional, to a fault. And the place was clean (I would expect nothing else from a hospital).
But that’s where it ends.
My room was designed to hold one patient and they had converted it into a semiprivate, so I had to share it. Fortunately my «roommate» was a pretty nice guy and his daughter, who was very solicitous of his needs, just as nice. But the room was too small to put a chair in for my wife to sit when she visited, and didn’t allow him access to the bathroom if my wife was with me. And a single 16 inch (guessing here) CRT TV for the two of us? Come on, this is the 21^st century. Fortunately my roommate wanted to watch the first Dolphin’s preseason game and I had no objection.
Patient care, except for the aforementioned nurses, was substandard. The third shift patient care people (who really have the most contact with the patients) were slow, unmotivated, and did just what they had to do to not get fired. Getting someone to help you for basic biological necessities became a struggle. Admittedly they showed up eventually but that was the extent of it.
And the dietary department was completely uncooperative. Unlike in other hospitals where one would fill out a menu card they stood there in a hurry, took notes and then served whatever they felt like serving. And serving isn’t an accurate description. I literally had my tray tossed at me onto the table and then had to adjust the stuff I had on the table (even though my mobility was very reduced) to get to the food. It wasn’t easy and I wasn’t pleased. And when I told the night dietary person to check to see if I could be taken off a completely liquid diet, she ignored me.
Admittedly on the day shift the staff was at least friendly. Smiles make a big difference and there were none to be had on the third shift.
So I can’t say that Mount Sinai was a complete disaster. I would just, if I had to chose again, chose a different hospital.

Came to the ER here because of excruciating stomach pain which turned out to be appendicitis. Everyone from the people at the front desk, to the doctors, to the nurses, to the cleaning staff, to the surgeons were so helpful and kind. In such a terrifying time for me, Mt Sinai made me feel safe and calm and well taken care of. Although no one ever wants to be at a hospital, this is the one I would go to every single time.

I’m writing about the quality of doctors here and that is what matters most to me… don’t stay on 6^th floor of hospital… nurses don’t care if you live or die! I’ve had 2 operations here… docs are top notch… very good… ER is horrible though!!! Needs to be rebuilt… old and dingy… a/​c always broken…

This hospital is so unique in many ways (good ways) I love how easy is to find parking for patients and the huge variety of specialists that the hospital has.
The views are unbelievable, I like the fact that it’s not overcrowded like other hospitals in Miami.

Slow ER service.
Friend went in for stitches and had a 2 inch cut. He was bleeding and didn’t even get offered gaze or anything to clean up. It had to be requestd.
After stitches, they didn’t offer pain medicine or bandages to cover it. Had to ask again for them. Then they brought only one band aid.
I know ER and hospitals are slow, but this was sad.

Omg! This hospital is the only one in the area so what choice do we get? The parking and the building are pretty much medieval, as complicated and old as they can get! Very Miami! The only good this place has to offer is my doctor, the view and the parking attendants! Don’t trust the lab ppl/​equipment there! Even my doc suggested I have my exams done in another hospital!

I spent just under a week at Mount Sinai Medical Center in the ICU. During my time at the hospital I came in contact with over 100 medical professionals that were assigned to my recovery. Every employee I worked with was above and beyond nice and went out of his or her way to make me feel like a priority and make me comfortable. It is obvious Mount Sinai goes out of their way to provide excellent customer service as well as excellent medical services. If only every hospital could be this way. I would highly recommend this medical center to anyone.

Went in at 9pm on a Thurs. After checking in and waiting two hours, I finally saw Dr. Michael Valletta. This guy was unbelievably unprofessional. He mumbled the entire three minutes he saw me. He stared at his clipboard and never once made eye contact with me. He really came off as uninterested and couldn’t be bothered. But the best (worst?) was when he was telling me about the medication he was prescribing, he simultaneously started walking out of the room. When I asked him about possible side affects, he kept walking and mumbling all the while staring at something on his clipboard. He was so checked out that he continued talking into the hallway AFTER the door had closed behind him. I never heard his last sentence or two? I was so stunned I sat there wondering what the hell had just happened. An hour after that, a different doctor came in and answered the questions Dr. Valletta couldn’t be bothered answering. I have never experienced anything like this with any doctor.
I don’t live in Miami Beach but boy do I feel sorry for any locals who have to see this guy regularly.
The one star rating is for Dr. Valletta. Try to avoid him if you can.

Just a horrible experience. Every doctor in this hospital is clueless. So clueless I’ve changed doctors at the last second and will not let my wife give birth in this place. The ER section is worthless. I’d rather use WebMD and Google rather to listen to what these young doctors have to say. They will run tests after tests and not find out what’s wrong. The nurses and everyone else is fine. Being an engineer and salesman. There shouldn’t be any reason why I would know more than an actual doctor. Never again will we come here. They treat you like a number. That’s all.

Been there twice since last time; it’s just a complete different hospital!

I’m giving 3 stars because their wait times are too long at elite health. Makes me wonder why have appointments at all. Dr shneur is tops. That’s why there’s always a backup here. He has designed elite health as a one stop shop so you can get everything done under one roof which is nice and convenient. They also have a strong focus on fitness and nutrition and have their own proprietary program for weight loss which for me is working so far. The front desk service is pleasant and accommodating. Good docs and they can run every possible test on you you could ever want. They also have access to a lot of fancy specialty testing. Good stuff but be prepared to wait around a lot.

The most unprofessional and horribly unorganized hospital ever. The way my girlfriend was treated was inhuman. First the medication caused my gf to have an allergic reaction that the nurses were told about but did nothing. Then my hg suffered a seizure due to the medication. Later on after cT scan and MRI. What professional RN or PCT would knowing stick a patient in 5 different spots for blood all during the night??? Loud, rude and unprofessional all the way around. Please beware, and I will be taking litigation against this so called ‘great’ hospital. All about the money and greed and unprofessionalism.
No stars is not an option but that’s what I think!!!

My daughter was brought to Mount Sinai in Miami Beach by ambulance. To start, the ambulance E.M.T.‘s were very professional and very nice!
The doctors and nurses at the E.R. were incredible courteous and explained everything to us, and everything that had to be done.
P. S. One of the female Phlebotomist (was a nincompoop! The male Phlebotomist, according to my daughter, was quick and painless, and very professional, compared to the female one.
For a follow-​up with the Specialist (10 minutes and the doctor didn’t look straight at her the entire time) was $ 50.00!
No wonder there are LOTS of Mercedes, BMWs… in the doctors’ parking lot!
Next time, I hell won’t be going there!

Wow. What a horrible experience. I have never experienced a more disorganized, unprofessional, nobody cares for you or your well being, emergency room in my life.
I arrived here on a Monday evening at approximately 10:30pm. The ER was empty.
I was dying with a severe case of food poisoning. There’s no need for me to be graphic on my symptoms but I should’ve been immediately wheeled in directly to a stretcher and attended to.
After seeing triage, I was taken to room with a stretcher that had NO pillows or blankets. I asked approximately 6 times for pillows and blankets and finally after 30 minutes it was brought to me.
It took approximately 1 hour for me to be seen by a nurse. I was in immediate need for rehydration but didn’t get a IV started till approximately 1.5hrs. I was also supposed to be given an anti-​nausea medication which took approximately 45 minutes after that.
This is all after I had to have my wife repeatedly chase down doctors and nurses to figure out where my medication was.
A complete mess.
I would NEVER come back here again. I’m practically dying in my room and am forced to listen to the hallway gossip amongst the security guards and nurse assistants.
They had no courtesy for patients. Loudly laughing, cussing, telling inappropriate stories, and just overall completely unprofessional.
The room they put me in looked like a mental institution. Nothing but a stretcher. Horrible. Never again

I had an appointment about 8 weeks ago for a second opinion regarding sacral-​iliac surgery with DR. JOHNATHAN HYDE, and I’ve gotta say, it was the most traumatic experience I’ve ever had with a medical «professional». I put that term in quotation marks because nothing in his demeanor or actions remotely approaches what I would expect from an M.D. associated with such a prestigious hospital.
After receiving x-​rays there in the office from a tech who apparently didn’t listen when I told her I had an intense sunburn and asked her to please be gentle in arranging my clothing for the shots, in came the doc, who dismissed every other treatment and medical opinion I’ve received for this condition (with a literal wave of his hand, mind you), and told me that the only way to *really* diagnose me was to inject _​something_​ (he wasn’t clear as to what, and the tech got mixed up and told me he was going to prep me for a steroid shot when he came in to collect me) into my joint with xray guidance. If it hurts, he said, then that means that I’m a candidate for surgery.
When he entered the room where I was laying on the table, he didn’t say a single word to me. Not. One. Word. No reassurance, not a shred of bedside manner; he spoke only to his tech regarding the guidance exposures. When he put the needle in, I experienced excruciating pain. I screamed for him to «STOP! STOP! TAKE IT OUT! IT HURTS!!» over and over, but my pleas fell on deaf ears. He continued with utter disregard to me. When he was done he walked out of the room, having still never acknowledged me, and went across to the waiting room where my nurse case manager and my friend were waiting. He proclaimed, with what my friend described as a self-​satisfied smirk, that I had «gone through the roof, and she’s definitely a surgical candidate».
His P.A. was no better — when I asked about complications in childbearing due to the surgery, she said «Oh, yeah, you can definitely still get pregnant.» When I clarified that I meant childBIRTH, not pregnancy, her reply was that «Oh, sure. You can just have a C-​section. No big deal.»
Despite my verbalizing that I was very dissatisfied with how I’d been treated, they pushed me to schedule the surgery that day.
I would never recommend anyone to this doctor — he might have a better bedside manner when his patients are under general anesthesia, but awake, he leaves much to be desired.

KATASTROPHE Notfall am 10.06.2014
Wir mussten hier als Tourist in den Emergency Room weil meine Partnerin Probleme mit der Atmung hatte.
Übelster Service!
Unfreundlich!
Unfähig!
Keine ordentliche Diagnose!
ABER 600 $ Dollar.
Das schlimmste war dass uns niemand zugehört hat. Wir mussten zwei Tage später aufgrund einer Nichtdiagnose auf unserer weiteren Reise in Fort Myers wieder ins Krankenhaus und meine Lebensgefährtin musste aufgrund akuter Gefahr zei Tage Stationär im ANDEREN PROFI KRANKENHAUS bleiben.
Ich bitte alle die diesen Artikel lesen ein anderes Krankenhaus oder einen anderen Arzt aufzusuchen.

My 89-​year-​old mother broke her hip and we requested that the ambulance take her to Mount Sinai Hospital. This was my mother’s third hip surgery. One was performed at Aventura Hospital the other at Jackson north. Our experience at Mount Sinai was so far above the other two hospitals I would not consider ever going anywhere but Mount Sinai.
The patient care was exceptional. Every nurse and every personal care technician were professional and helpful.
The orthopedic rehab was exceptional. My mother has received hip physical therapy at four different facilities. She said that the physical therapy provided at the Mount Sinai rehab facility was far and away the best she is ever received.
If I or a family member was in need of hospitalization in South Florida I would not consider another hospital.

What an incredible minor care ER experience.
On my mini vacation I woke up with something painful on my arm. At the advice of my medical professional fiancée, we sought out the nearest emergency room which happened to be Mt Sinai.
Upon intake, the triage nurse thought my painful arm spot was a bug bite. I told her that I felt it wasn’t but thankfully she sent me back to see a doctor anyway. It was then that I found out that this hospital has a «minor care» tract of their ER. What an incredible idea! I was seen by a physician’s assistant very quickly and he was able to diagnose my issue (which wasn’t a bug bite) and provide me a range of treatment options. I thought he was highly professional and told me the different medical options before even looking at my insurance information. Apparently many of the patients he sees do not have insurance so he is sensitive to their needs and has the ability to recommend less expensive options.
I don’t love spending time in hospitals but when I can go from intake to leaving in 1.5 hours with having a minor surgical procedure done, I call that a win. I think this hospital deserves a gold star, pat on the back or whatever they do in the medical field to signify a job well done.