The UPS Store

The owner is TERRIBLE. He REFUSED to offer me 3 pieces of tape for my package. He told me to buy the tape for sale on the wall that’s MARKED UP 1000%. I told him I wasn’t spending $ 5 for 3 pieces of tape and asked him again for the 3 pieces. He would offer scotch tape, but not the wide tape which I needed. I ended up leaving with my package for which had a prepaid label because I could not tape the top of the package closed. I then went to the store in Edison and the owner provided me with the 3 pieces of tape I required. I taped up my box and my package went out. DO NOT GO TO THIS STORE. THIS IS WHAT IS WRONG WITH SMALL BUSINESS — TERRIBLE CUSTOMER SERVICE — RUDE, UNPLEASANT OWNER.

Terrible, rude service. Will never go back

Mailed documents for next day air– expensive — but I didn’t have time to go elsewhere. The young lady who helped me (Nicole — the receipt says) was very patient and answered all of my questions. She was thorough while ensuring packages were correctly addressed and labeled.

Maybe it’s cultural, but I have never been treated as rudely as I was this morning. First off, when I got there I was greeted by a sign that said «back in 15 minutes» with no indication of when that 15 began. Returned to find the owner in but was not greeted. I had to send a fax. There was a phone number printed on top. I laid it down, pointed at the number and said, «please, I need to fax this to this number.» Without looking at me or the paper he grumbled, «what number!» Still pointing I said, «this one, please.»
Finally he took the papers, put them through, but the number was busy. He handed them back, no words! I waited 5 minutes and asked him to try again. He begrudgingly took the papers and tried, he angrily returned them and said, «still busy, go away!»
I left and will never return.

Stopped in to mail a package with preprinted UPS book return label. All of the three staff members, including the man who appeared to be the owner, were attentive and pleasant. I was in and out within 3 minutes. I’ve been here before and had similar positive results.

Really slow here. Do they really care about the customers? Told them I’d be there in a few minutes to get something laminated. But when I arrived had to wait 10 minutes for the laminator to warm up. I told them I was on my way. Why the long waits turn on the machine as soon as we finished our phone conversation.

Most abysmally horrific service. Never go!
I had to notarize a few documents and when I saw an UPS location just beside metuchen station (commute point) I thought let’s use it to save time. I reached at 5:55 PM (store closing at 6:30 PM). I was told by the girl at the store that charges for notary is $ 6 per document (more than $ 5 which ups normally charges) but I need to wait for the manager. There I was kept waiting for next 20 mins while the manager kept on blabbering on phone. He didn’t even excuse himself. After 20 mins he asked the lady to make colored photocopies of the original without even asking my permission. I had already made copies from my office he didn’t even look at those. The girl even after I telling three times that these are separate documents and shouldn’t come back as a single document came back with a single copy of all documents one on top of the other. She went back after both the manager and I informed that it needs to be 3 documents. Then the manager started his job. His ink was almost illegible and he missed the dates in one of the documents. After pointing out finally he comes back and charges me $ 18 and then asks me that I need to pay for the colored copies. He also made the girl make a scan of the documents and kept in their computer. Is it legal? When we challenged that you never informed about the colored copy charges and we had confirmed the charges, instead of apologizing he started telling that he will call the police. When we said go ahead and if you don’t call we would surely call he tore up the notarized docs without even talking and trying to apologize. We walked out after 30 mins of harrrasment, worse behavior and illegally copying documents. I made the notary a few miles away from UPS with $ 5 and using the copies which I had with me.

The owners of this store rips off customers! I went to this store get a single page notarized and the owner charged me $ 6.00, even though the maximum you can charge in the state of New Jersey is $ 2.50.
Plus he charged me $ 0.69 to make a photo copy of the document, even though I brought my own copy, stating that was the law in New Jersey! I had to show him the state of New Jersey website where the maximum tariff is specified and was able to get a refund of $ 3.50, but not for the BS charge for the photocopy. Stay away from this store.

This UPS location is a nice little store on Main Street in Metuchen, an easy to miss place that I thought had rather good service. I went in one day to help my dad ship something for his computer company since he was at work in NYC.
When I entered the store, I was promptly greeted by a cute friendly Asian girl (she introduced herself as Joyce I think?). She seemed eager to help me deliver the large package, a big computer server that was very hard to carry around by myself. Overall, she was very thorough in making sure that the server would arrive where my dad needed it to be, even preventing me from forgetting the insurance in case of damage during transport. A minor disaster might’ve been prevented right there, which I was very grateful for.
I think the service was above average in general, the (only) staff member I met was friendly, and it was a nice little business next to the train station. Perhaps a bit far from where I live, but I don’t think that’s their fault, and I would probably go there again should the need to ship something arise again.

Unfriendly staff! The guy at the desk gave a look when I came with a prepaid order. When the package label needed to be taped a bit, he asked me to buy a whole tape to fix the label-​while he had a tape at his side!

Terrible! I had a DVD package to return to Amazon (and Amazon wants you to use UPS). I had it all packages, with the slip on the front and everything in the box, all I needed was one piece of packing tape to close up the lip of the box — since it’d been opened before, the glue was weak. Maybe 5 inches of tape, tops. I asked the guy for it, and he goes «The tape’s on the wall. You can buy a roll or go home and package it yourself.» Then he walked away. My usual UPS store will go so far as to help you package something so that it won’t get ruined! This guy just doesn’t care, and you know what? I don’t care about his business.
What a stinker. The USPS down the street is filled with really helpful, sweet people.