Cross Country Cycle

Had a screw in my rear tire during break-​in period and after road service towed my bike –this dealer had me up and running the following day.
They did a great job and new tube has held up well for me to enjoy a years worth of riding so far.
Their events and free meals are wonderful.
Was able to purchase parts using their reward points system.

Good to go on the bike of a friend of mines. They were very fast in servicing her bike, needed a lot of work and they did it in 2 days

I have been doing business with this dealer for close to 15 years, back when they were Cross Country BMW. It seems to me that ever since they stopped being an exclusive BMW dealership and changed their name, the service and parts departments have suffered. In my recent experience all but one or two of the staff are surly and not particularly helpful. In particular I have had a couple of significant problems with the service department. Most recently I was quoted a price for repairing some scratched panels which was over twice the amount it should have been. I’m just lucky that I already had a cost estimate for the repairs, or I might have been duped into paying them their inflated price. Very disappointing. I wish there was another BMW dealership anywhere near me.

Only 3 stars because prices are almost always higher than anywhere else. Selection is good, but can be better. I get it, brick-​and-​mortar shop, employees, rent and so on, but can you at least sell at a competitive price? Many other places offer free shipping on helmets and gear and no tax if out-​of-​state. Your price is higher and there is tax. If you don’t heed the suggestions, people will try it out in your store and buy it somewhere else. Something to think about.
Example:
Speed & Strength Moto Mercenary Helmet — $ 139.95
SS1000 — Silver Face shield — $ 39.99
Sales Tax — $ 12.60
Readily available online from several sources:
Helmet — $ 129.99
Shield — $ 29.99
No Tax & Free Shipping
Difference: $ 32.60.
I purchased at the store because I am a loyal local customer, but loyalty has it’s limits.

Brought in my 2011Triumph for 12,000 service. Picked up the bike the next day and it was running very badly. I called the service manager and asked him why the bike was not road tested after the service, because no one would think the bike was running correctly if they did. I got an excuse. Brought the bike back (40 miles and 10 dollars in tolls away) and waited 4 hours for them to remap my bike then I was given it back. Bike was now running correctly. I got the bike inspected after the service and was told that my rear pads were badly worn, obviously this should have been checked at the service.
Put the bike away for a while, then took a ride the other day. Coolant spraying everywhere. Loud buzzing. Brought the bike to another dealer. The buzzing was the gas tank — the front bolt was never reinstalled. The coolant leak was from the upper radiator hose because it was not installed correctly. Called the service department and got zero satisfaction.
Do not bring your motorcycle there for service they are grossly incompetent and negligent.

Let me state this outright — I’ve never bought a motorcycle here, only brought in my existing one for work… however I’ll not be returning even for that.
If your motorcycle is bone dead stock, they may be okay, but it seems that even the slightest of modifications throws them into a tizzy. My oil cap is aftermarket (installed by previous owner) and as such they wouldn’t do a normal oil change, opting instead to drain the oil through the filter. Not too big of a deal… however that was only the start.
After looking at the bike I asked them to order a lens for my right turn signal as the lens fell off at some point. I was told an entire new signal was required. Not only was that not the case, but they even ordered a factory light when the bar on my bike is CLEARLY not a factory piece. They did allow me to return the part, thankfully.
Rear passenger peg was missing a screw — they wanted to charge me for an hour of labor to cut the screw (on top of charging for the aforementioned oil change)…amounting to an extra 60 bucks or so to cut a bolt: no thanks.
Finally, I have progressive air shocks on my bike, but had no luck in using them to increase tension for when I was riding with a passenger. Not knowing much about it, I asked them to take a look — and was told that the hoses were cut and I would need an entire new system to rectify it… at a cost of nearly 600 bucks. Took the bike home and did some youtubing — there was indeed a piece of hose that was cut: the spare hose that was connected via ziptie to the actual hose. The entire problem was a valve in the T joiner for the compressor kit — cost me 3 bucks to replace from napa. I’m a dude with no training or technical knowledge about motorcycles at all, and I was able to figure out how to make things work in an hour. This was sheer laziness, far as I can tell.
All this after the previous year (different bike) being told that I had to replace my radiator for several hundred dollars when the guy next door was able to repair it at a whopping cost of fifty bucks.
Now look, I’m not going to claim that they were trying to rip me off. This place is clearly a factory only type of shop. If you buy a bike off the floor and leave it that way, I would imagine they’d be able to do what you need them to do… but I will never bring my ride into this joint again. It’s just not worth the aggravation. The fact that a couple minutes of research let me do for 3 dollars what they said would cost a fortune was enough to convince me.
For harder repairs, or bigger jobs that I’m not comfortable doing, I’ll be going back to Satch’s right next door. His wait times are generally longer since he’s a one man shop, but his prices are reasonable, and he seems to actually understand how things work beyond what’s in a shop manual.

So the place is beautiful and has a lot of different brands and styles of bikes to sit on and try. They have quite a lot of accessories. And they get a big thumbs up from me for having a fairly decent selection of women’s riding gear. Even if you are not interested in buying a Beemer or a Duc, go upstairs there is more. The parts guys were friendly and did not treat me like they knew better, which I appreciate.
Why the low number of stars?
1) They don’t take American Express. That seems silly for a place that sells Ducati and BMW. I understand that smaller and mom & pop shops may not be able to justify the fee. I can say that I definitely buy more stuff with the points I get.
2) I wanted to buy a pair of gloves and a Kryptonite lock. I had to pay for them at two different counters. Something about them being different computer systems, yada, yada, yada. This is 2015. It is not a very customer-​centered business concept.
3) They salesperson at the gear asked me «how can I help you.» When I said that I’m looking at a new pair of gloves he said, «Oh sorry, can’t help you with that.» Then he walked away. I dunno, maybe he’s just a helmet guy, or just knows jackets. Whatever. He certainly didn’t tell me about the heated gear sale upstairs. I found that out for myself.
4) When I inquired about financing for a new motorcycle purchase, I was told that I would not get better than their 4. something, something percentage rate. When I asked the salesman about the 3.99, he said he’d never heard of that low a percentage rate being offered on the bike I was looking at. I happened to have gotten the same bike at another dealer for 3.96% from another dealer a four days later.
At this point, if I need or want something in a hurry, I’m more inclined to go to Cycle Gear than this place ever again. For everything else, I’m sticking with the mom & pop shop where I bought the bike.

Another bust. I don’t know why finding a good mechanic is so difficult. I live in Manhattan. My bike (2002 BMW) was acting up (not starting well and idling rough) A friend told me to check out Cross County in NJ. OK why not? I rode from NYC (roughly 1 hour) dropped the bike off took a taxi then a train back. Four days later the bike was ready. I went back paid $ 200,00 for new plugs and an air filter and have the same problem. Maybe someone should have tried to start it the next morning? Anyways thanks a lot Cross County.

Extremely poor customer service. Waited around ages for my husband to get any type of service and then the sales person acted like he was doing us a favor. In addition, we were considering purchasing a used motorcycle there but they would not allow my husband to test it out because he didn’t own a motorcycle yet. I became extremely annoyed with the rep (how else would we know that it was functioning right?) and became verbal about it. He backed down and went to look for his manager to get approval. He took forever and so we decided to stop waiting, leave the dump and take our business elsewhere.

I just have to say this place is amazing! I wanted a Harley and originally went to a Harley shop, but considering they didn’t even acknowledge me. My friend and instructor suggested this place. I’m so happy I came. Walked around the first building, and immediately someone asked me if I had any questions and if I was looking for something specific. Wow! The person I originally spoke with I forgot his name, but he suggest I look at the Honda bike in the other building further to the back.
That’s where I met Lanny. I have to say not only was he very catering and comforting. This is my first bike. He really went above and beyond to make sure I was happy even with some minor bumps in the road. I really feel like he was more of a friend then a salesman. For that I applaud your dealership!!! Amazing customer service and outstanding salesmanship. I’m very pleased.

I purchased my BMW from them. My buddy purchased 2 Ducatis from them and he agrees with what I’m about to say. The sale go not so smooth: He got the interest rate wrong and only realized days later that I couldn’t sign up for the lesser ‘new bike” rate on a pre-​owned bike, made me wait forever for accessories, broken delivery dates, rude merchandise sales people who ignored me standing there forever. This would merit them 3 – 4 stars in my book.
The one star comes from experiencing the service center which eclipses the rudest nightclub bouncer experience that you can imagine. They literally have told my 50+ year old father to leave the premises and take the bike with him just because he had no appointment to drop it off (mind you we were asking for them to look at it whenever they cleared up). Only reason for showing up without appointment was because they wouldn’t answer their phones for a week nor would they call back.
Try filling out a info request form online just to never hear from them.
It’s not about being understaffed (I can respect being understaffed in order to give the customer a better price at the cost of speedy service); it’s about being run poorly and rudely. Even if you can get to me right away; there’s no reason to be rude to me or ignore me. I’ve litterly been ignore while standing in the showroom (not the sales dept; they will rush to sell you bikes — it’s after the bike sale that the ignoring starts).
This place is run like a joke but it looks nice and shinny because of all the bikes. Take your money elsewhere.

Whether it’s auto, motorcycle, or boat purchases, dealer concerns are always daunting. For me my first motorcycle purchase was just as intimidating but quickly relieved with the honest help and advice I got from Maire on my pre-​owned Ducati Monster. Her being an avid and experienced rider herself helped me make a sound decision on which bike to select and finally seal the deal on. We had a month long email/​phone call exchange going as she alerted me to used/​new bikes every time something I was looking for became available. I was never cornered or pressured into making a rushed decision and that was greatly appreciated when I ultimately settled on a pre-​owned 2012 model that was significantly below sticker and book price. I’d recommend this dealer to anyone of my friends interested in a good deal.

Great Buying experience will buy again, thanx to Tereance my purchase was smooth
Went to another dealer, got the run around but not Here I got all my answers and the price and color that I wanted, will send my friends down there with out a doubt
Ps very happy in nanuet Ny!

The service is absolutely lacking in any professionalism. I send my K1600GT is for repair after a deer attack and two months later I am still waiting to get it back. Call to enquire and always get another reason — that’s if you get hold of someone who knows what is going on. Then you leave your number expecting a call back — you will die before you get a return call.
Will look for another dealer to service and buy the GS.

Will never return. My experience with the dealership, and the service manager mentioned in other reviews, is entirely unsatisfactory. Rather than trying to help solve a problem they are only interested in generating a big service bill by throwing new parts at a problem. There are other, better options for BMW motorcycle service in New Jersey.