Climate Design Systems

Absolutely DO NOT USE THIS COMPANY! TOP TOP prices for very poor quality work and the most HORRID customer service. Came home to such a pungent odor of Gas and called the emergency line (after spending ~$ 4000 on recent new equipment and repairs) The gentleman on the line told us «he didn’t have a plane to fly right over to us, he’s busy now, and he has busy all night» and HUNG UP on us. Received a call back 2 hours later from a young lady who we explained that National Grid had been out for an emergency call, and continued to give her feedback about our prior customer service encounter. SHE HUNG UP ON ME TOO! Is this even real life? If this is how they treat all their customers I’m surprised they are even still in business with prices like this, and customer service and interaction of this caliber. BBB contacted.

We have had nothing but issues with this company and and even after reaching out, the response I got was ill look into it. Spent over 20,000 dollars to have a brand new system put in our house. It had 2 units. The basement unit had a faulty condensation pump that leaked water all over my basement and the upstairs unit AC didn’t work and we had to call and have them come back out. Not to mention we had a complete service done on one unit by their tech and had a different tech out 3 days later to tell us it was cracked and leaking Carbon monoxide and shut down the unit (and the tech who charged us 300 dollars to service it didn’t catch it).
From follow up to concerns to multiple errors made with service and instillation, let’s just say that I would not recommend this company.

Our central A/​C compressor fan stopped working, and called Climate Design. The good news is they came the same day of the call and had a new fan and capacitor on the truck. The bad news is the ripoff prices they wanted to charge. Over $ 900 for the fan motor and a new capacitor, and that was on top of the $ 79 service call fee. I purchased the parts online for $ 150 and they only took 30 minutes to switch out. I understand that repairs and the convenience of same-​day parts aren’t free, but a 600% markup???