David’s Bridal

Today, I went in to get a dress. I am a bride’s maid in my cousin’s wedding this upcoming may. Ms. Irene with the stunning red hair helped me with everything. She was a joy and a delight to work with. She was caring, empathic, and considerate. She showed amazing competence. Then she seems to have a heart of gold. She was so generous offering the promotional sales that I was eligible for, that I had no idea about.
I am so happy to have had someone like her working with me. She was I such a huge help!!! She had such a tremendous amount of dedication invested in her job. I would say she represented the company well, as she went above and beyond the call of duty.
I was just so happy she was there to assist me, I give her 5 stars for customer service.

Let me start by saying that I have been in retail for over 10 years. I know how to deliver excellent customer service and how to close a sale. Unfortunately, the women at this location don’t know how to do either. It started with the associate at the welcome desk. There were two very angry women in separate parties fussing with her. One was complaining that three people were helped ahead of her. I should have just walked out there. They weren’t very busy so I didn’t wait long but my particular associate introduced herself by saying «I’m going to help you but I have to help three other people.» I get it. I have been there but you never TELL someone that! She proceeds to ask my size and steer me to the Vera Wang section. I was like, «Hold up, my booty is a little too voluptuous for Ms. Wang and the price is a little too voluptuous for my wallet.» She looks at my mother, who is along for what she knows is going to be a hilarious ride, and says «is she paying or are you?» Um! Excuse me?! I’m not a doe-​eyed Disney Princess here. I’m over 30. I’m wearing it. I’m paying for it. You’re going to address all comments to me. I stopped her right there and gave her my price range and told her there was a specific dress I wanted. She said «Well we don’t have it so look at these.» No offer of something similar and she didn’t even check to see if it was nearby until I insisted. She came back and said she could order it but I’d have to pay first and there are no returns. Yeah. No way she was making commission off of me. Too bad for her. Jessica over at David’s in Slidell will make commission off of me, my mother, and my 6 bridesmaids. Metairie brides– do yourselves a favor and travel across the twinspan for better service because the Metairie store is a mess.
EDIT: I would like to add that I DID have an appointment to visit this location. I did not have one for Slidell. Feel free to read my review for that location to see how good customer service works.

I went to this location for a bridesmaid’s dress fitting on a Saturday and made an appointment to be sure I would be able to get in, in case it was crowded. The store was not incredibly busy, as there were about a dozen or so people in there and loads and loads of fitting rooms.
I walked in and the front desk gentleman was simultaneously fielding call after call (and placing them all on hold) while trying to direct customers, causing him to be incredibly forgetful about who or what he was dealing with. A consultant was paged for my appointment, and after waiting a few minutes, the front desk gentleman forgot what or who I was waiting for, so I politely explained and he paged the consultant again.
A woman finally came up to help me, and she could not tell from the printout where the dress I needed was located, much less what it looked like. So, to be helpful, I said I would pull up the link on my phone to show her. It took me no less than 60 seconds to find my e-​mail with the link, click the link, and wait for it to load, but that was too long for her, and she told me to hold on while my phone loaded so she could go help someone else.
In the time it took her to come back to me, I not only pulled up the dress link, but found the actual dress I was looking for in a couple of sizes for me to try on. She then led me to a fitting room and said she would be waiting out there for me so she could take a look. It took me less than five minutes to narrow down the size I needed, and walk out to the fitting room area. She was again nowhere to be found.
I stood there waiting for quite awhile and even walked up to the front in my socks to find that she was behind the cash register, again helping someone else. During that time, I heard another consultant arguing with a bride about the staff having ordered the wrong dress, and an offer being made to the bride to give her $ 20 off. That was a red flag to me, too, aside from the forgetful consultants.
She finally got back to me and took less than two minutes to tell me she thought it was the correct size, and that she would meet me at the front to ring me up. I changed and went back to the front of the store. Again, she was nowhere to be found, and all of the cashiers were busy helping others. She walked to the front at one point, but the cash registers were all taken, so she quickly went somewhere else again, and I never saw her again.
I’m generally a pretty patient person, but this store was truly not super busy to the point where consultants were needed to neglect their calendared appointments to help walk-​ins, leaving appointment customers waiting for up to 15 minutes at a time. I have worked retail before and was frustrated that they would not treat every customer as important. I was not a bride and was not going to be spending tons of money, so the more I was left waiting, the more it became obvious to me that I was not important to them because I wasn’t a big spender.
During the time I was waiting at the cash registers, I again pulled the dress up on my phone, and saw it was available to order online (and on huge sale). So, I stepped out of line and ordered the dress online on my phone while I was still in the store. I was given an estimated shipping of just 2 weeks! By the time my order was complete, my consultant still was nowhere to be found, so I left the store. They probably were so oblivious that no one noticed that I left. They lost my commission and my contribution to their sales quota that day by being unable to effectively multitask with seriously undertrained personnel!
If I am ever in another wedding where the bride selects a bridesmaid’s dress from David’s Bridal, I will simply go into the store to try on the dress to verify sizing, and then proceed to order online.
I gave this particular store 2 stars because the people weren’t completely rude when I was being spoken to, but they were just so scatterbrained and forgetful and that is what made my experience so unpleasant. Further, I was never offered apologies about wait times, nor about how I was so hastily dealt with when I was being helped, nor any thank yous about how I basically did the consultant’s job for her. I honestly don’t know why I bothered with scheduling an appointment or even requesting someone to help me in the first place, as I found everything I needed by myself.

Big selection, great prices and excellent customer service!
The store is organized, clean and not too overcrowded, making it much easier to browse the dress selection for any occasion.
I can’t say enough nice things about Mrs Irene. If you go here, request her if you can. She assisted my mother in finding an evening gown for my upcoming wedding and me in finding the perfect dress for the rehearsal dinner. She was very attentive and made both of us feel beautiful with all of her kind compliments. When I returned for my veil, she and Ms Ruby went above and beyond to make sure I left with the one I wanted.
No matter what your formal attire needs are, David’s Bridal has it all. If you’re a bride looking for bridesmaids dresses, this is a convenient option for attendees who are scattered across the country.
David’s gets two thumbs up from me and a great recommendation.

I went in Saturday to see a dress I saw online. The girl at the front desk was so rude. Before I could explain that I didn’t have an appointment but only wanted to see if they had the dress in the store, she said ‘if you don’t have an appointment you can’t try on dresses. You need to make an appointment’. I looked around but decided not to make an appointment. I will drive to Baton Rouge or Slidell before I give that location my business.

Laura was amazing! I highly recommend an appointment with her. She has great creative vision and gives you the kind of attention that a bride-​to-​be wants when shopping for the perfect dress.

The staff was a bit confused by our request… my Mom wanted a not-​too-​old-​looking grandmother of the bride dress. Eventually we found a salesperson who seemed to get it… but mostly I pulled dresses that I thought my Mom would want to try on.
And we finally found the dress. It was really in the bridesmaid section I think, but it was a grecian style in a good color and in her size off the rack. Good thing to because when we asked about another color the turn around time was over 3 months. So no matching shrug that would come in sometime in August.
The price point was fine. The help was OK. The styling was all over the map. The parking lot was a pain… or maybe that was just all the jumbotron SUVs in the lot.

Laura helped me find the perfect dress! She wasn’t pushy with sales while offering me the services that I did need. I tried on 3 dresses. The Third one was the charm! There were many styles in all sizes. Laura was encouraging and honest. I appreciate how easy my shopping experience was. I was able to take my dress home off of the rack.

When I went in there yesterday everyone was so rude and no one wanted to help me because I didn’t have an appointment. So when I tried to make an appointment they were even more rude and so snobby, I almost gave up. I went to go look at the bridesmaids dresses for a little bit with one of my bridesmaids and Celeste, a consultant that works there, was the only one who was nice and friendly towards us. She even tried to help us find a bridesmaid dress. So today when I went back, AND made sure to book my appointment, I asked for Celeste. She helped me find my perfect dress and was so sweet! If it wasn’t for her, I would have never gone back. I don’t see the reason in being so mean and ugly to paying customers. But Celeste was my good luck charm! Thank you!

Even though I had an appointment to look for a wedding dress, they told us to browse the wedding dresses & they’d send someone to help us. Well we were looking for almost 30 min before anyone helped us. We weren’t even sure if we were allowed to go ahead & pull dresses. When I finally got my consultant, I couldn’t even remember where half the dresses that I liked were. She tried to pull some dresses that resembled what I was describing, but none of them looked right. There were some dresses that just didn’t feel like the one but I couldn’t explain what it was about them that I didn’t like. She got snappy with me when I couldn’t tell her. Although I found a dress that I liked, I wasn’t impressed with this David’s Bridal.

We came in looking for brides maids dresses. Irene was the one helping us out. She was wonderful. Friendly and attentive. Helped us find the best dress to fit us all. Thanks for accommodating this bridal party of 6 brides maids.
However when I went to pay the cashier who’s name I did not get, told me my card was declined after the card reader on the customer side didn’t accept in and she ran it on her side of the counter. Immediately called my bank who said of course I have enough money. There is no reason my card should be declined and that they don’t even see an authorization attempt. I am so embarrassed I left in tears. This is the second time I have left this David’s Bridal location in tears.
2 years ago when I was shopping for my own wedding dress the attendant put me in a dress and abandoned me. I had to go retrieve her from chit chatting with another employee at the check in desk to let me out of the dress. This lady’s name also don’t know.
I had hopes that after this much time something has changed.
Irene is the one shining savior I see in this store. I give her 5 stars. Everything else however. Ruined my experience.

Very poor and slow customer service. I’ve been to numerous David Bridals and this is by far the worst. Management simply needs to reorient the current staff (on basic customer service skills) or hire new employees.

This place is a joke. They were rude from the second we walked through the door. There were about 3 customers in the whole store when we got there and the extremely rude woman at the front desk said she would have to see if they could fit me in since I didn’t have an appointment. I had checked their website before going in and nowhere did I see that I had to make an appointment to look at dresses. Amazingly, they were able to fit me in and proceeded to ignore everything I said the entire time. If you are looking for something a little less traditional and *gasp* not white then this is NOT the place for you. When I said I wanted tea length they looked at me like I had two heads. They kept trying to bully me into a traditional white dress for the sake of my wedding photos. As if somehow my photos would be ruined if I went with anything else. The manager was extremely pushy and rude. The selection of dresses they have is laughable. Do not make the mistake of looking on the David’s Bridal website before you go in. They did not have most of what I saw there. If you are plus size then avoid this place completely. If you like being treated like crap and bullied into something you don’t want, then this is the place for you. Otherwise, avoid this place like the plague.

Please save yourself a lot of time and disappointment and go somewhere else. This was the biggest joke! My so called bridal consultant told me to look around, the dresses are in no order of style, color, or size just randomly all over. If you see a dress you like and it isn’t your size then they don’t have it. I wear a 36 D and she brought me a 44 c bodice bra. So I am swimming in this huge bra that offered nothing for support. My friend I brought with me was the one looking and actually bringing me different dresses to try on while my bridal consultant sat on her ass complaining that she needed to take a lunch because she was off in a few hours. The customer service here is a joke I couldn’t wait to get out of here what a shame that that had to be my experience of trying on wedding dresses. So unorganized, so unprofessional, make up on every dress I tried on. Who ever is in charge of this place seriously needs to hire some different staff or at least train their employees to act like they care instead of standing around doing as alittle as humanly possible.

I do love hating on the DB. On the other hand, they’re pretty scummy. Cheap poly dresses that are way over-​priced and feed on the wedding industrial complex ahoy!
A dear friend picked her ideal bridesmaid dresses from David’s, and I couldn’t do anything to get around it. (Seriously. I searched for weeks on eBay and used bridal sites to avoid buying new. However, the dress I needed in my size and color was not available. Hiss boo.) I also couldn’t do anything to avoid giving them my name, address, and wedding date. Umm, what? I’m a bridesmaid, not the bride? But I was required to produce name, full address, and wedding date… so they could sell my data to «market affiliates that might benefit me.» No, dude, I don’t want mailings from The Knot, The Nest, or whatever other website you think I might want to join. I don’t. Ever.
The parking lot for this location is pretty hellish to get into and out of because of its proximity to the light and major intersection. It is also difficult to get here via public transit (another annoyance). I’ve done it, but I don’t recommend it. The best path, if you are just doing a quick pick-​up, is to get off the bus on the far side of Vets, cross at the intersection, do your business, and catch the same bus on the David’s side of Vets when the bus loops back in 20 minutes. Otherwise, you’ll be waiting an hour or more for a ride back to the foot of Canal.
Yes, I’m still bitter for paying $ 100+ for a stupid polyester dress that was worn once and sold on eBay to get it out of my life. I don’t blame the bride, however; I blame David’s for exploiting the industry.
Accessibility notes: Door opens out. Slight step up into the shop. Aisles are narrow and crowded with dresses. Large changing rooms. Mirrors have a pedestal in front of them which may be a problem for people with mobility devices.

My comments do not concern the help I received. The help was fine and pretty nice. My comments are about the quality of what you’re buying.
David’s Bridal IS cheaper. But I feel like it’s a scam. They are marketed as being cheaper, yet the price is only marginally cheaper than some other stores, yet the quality is MUCH lower.
Beware.

Manager is RUDE, CONDESCENDING, & FRIGID. I was so upset & frustrated by the way she was talking down to me that I had to walk outside before I made a scene. My bridal consultant was wonderful & helpful, but I will never spend another dime in any David’s Bridal store. I almost feel bad that she has to work for such a complete @sshole. How miserable is a person to seemingly take great satisfaction in trying to ruin the process of planning one the most important aspects of someone’s wedding?! WOW.

David’s is the place you picture when you think of Bridezilla. So many dresses.
The sales consultants can be somewhat pushy (they do work on commission after all), but they are super useful because it would otherwise be impossible to sort through the massive selection of wedding dresses. Overall, my purchase experience was good, and I found the dress that I love.
Beware, though — alterations are expensive if you have them done at David’s. Crazy expensive. It’s definitely convenient, since they do have retail hours for alterations, and the lady who does the fittings is brilliant. However, expensive!
Be sure to consider that you may be spending another $ 200+ on alterations when looking for a dress.

Worst retail experience ever! Someone once told me that this store was the Walmart of bridal shops… that’s giving them wayyy too much credit! This store is full of rude, ignorant people. Due to the lack of sizes in stock of the dress our bride selected, I was told to «guess» my size. So thank you for all your help and your inability to actually measure anyone. I just paid $ 85 for alterations that would not have been necessary if someone had a brain. I would never suggest anyone to buy anything from this store and after the experience I have had, I am doing my best to let everyone know just how awful this store is.
P. S. Thank you so much for the «free» pair of shoes that I got for picking my dress up on time. Since both shoes were «left feet» I will be ready to dance the night away.

I’ve been to a few David’s Bridals, and this has all the standard amenities that others do. They’re nice, courteous, and clean. A few customers do bring in their kids, but they’re usually well behaved.
When I went in to get my bridesmaid dress, they helped me find my size, try it on. etc. the ordering was fast and easy. They called me when my dress and wrap came in. And I like that it came in earlier than the expected time.
I do recommend that if you want to go in on the weekend to try some dresses on, make an appointment because browsing around by yourself isn’t easy. One white dress starts to look like the last one after a while. The women working there know all of their dresses and accessories.