Resource One Credit Union

I t hink everyone should know how absolutely horrible this credit union truly is. I did my research before switching banks in June 2014 and tried many different credit unions and decided on Resource One. Bad decision on my part.
Let me start from the top, the manager Lisa is very nice and pleasant, however sometimes it is difficult to get in touch with her due to the number of members that demand her attention, as I do too. The reason for this is the incompetent staff members that are overly unpleasant.
Now the staff members, the staff is so unfriendly, especially Hilga that I even had to call the director due to her unprofessional attitude. I had brought this to Lisa’s attention prior to calling the director, but apparently I was not taken seriously as a customer… or «member» as they call it. She never has a smile on her face, you will ALWAYS be a bother and she can never correct your problem, issue or concern.
Now let’s move on the the debit cards. We were sent a new business debit (without our permission or knowledge) due to a security breach from Home Depot. I was told that my debit card was cancelled because we used it at Home Depot and that the bank did this as a precaution to «protect» them self from financial loss. GREAT! Thanks for the notice! But wait it gets better… they sent the card and never gave us a pin, then had to wait 7 – 10 business days. EVEN BETTER… THANK YOU! Now I cannot conduct business.
Now the next debit card fiasco… on 1÷23÷15 the website and mobile app were down (surprise surprise, happens all the time, I should have not expected anything but for it to be down) and my husband had to call in to transfer money from savings to checking. Once the transaction was complete, he asked… are the funds available now? The telephone banker replied «yes!» Now we go immediately into a store and need to make TWO separate transactions, the first goes off without a hitch… the second DECLINED! OK so maybe he put in his pin number wrong, slide the card… DECLINED! BOOM embarrassment sets in. People are thinking we can not afford what we intended to buy, which was a special order item. We decide to use our business account (which is a big IRS NO NO) but since we were travelling out of town and we were already behind schedule, it was our only option.
Now as it is Friday at 5:30pm and the bank is closing business for the day, I am headed out of town and my personal debit card is being declined I call back in. I get yet another idiot on the phone who tells me there is a fraud lock on my debit card. Then proceeds to tell me «you will need to contact the fraud department. «He never explains this is something that can easily be taken care of, but needless to say who cares, I just transferred the funds. I spoke with a telephone banking manager who did assist is resolving my issue but had to transfer my call. I really did not have time nor patience for this. It was not my fault.
Let me not forget to mention, that your debit card limit is $ 500 per day. Ask them to raise the limit for a big purchase and you will be treated like the biggest idiot in the world. Explain to them that even large banks, such as Chase, can raise your limit… you will get told QUICKLY…“we are not Chase, if your want your limit raised maybe you should bank with them.» Well HOT DAMN maybe I will. At least they have customer service skills unlike these unintelligent and rude bankers.
This is the bank for someone who carries low balances and apparently does not keep large amounts in the bank. Unlike me who keeps a substantial amount in the bank and demands a professional to handle my banking needs. So therefore, if you choose this bank… you have been warned.

I only put one star because I had to. Absolute worst service I have experienced. The loan officer, Bascilia seems as though she has no idea what she is doing and drags her feet every step of the way. I spoke with her and a manager at the same time about her incompetence and apparently this branch has zero regard for their customers. Not only will I not recommend this branch to any one but I will also urge them to bank with another credit union.

The worst service you can get from a bank. They don’t speak to customers and welcome you. They jump on phones to not take customers. I been in the branch for 20 mins and still have not been spoken to it not busy. This is horrible customers service.

Good service.