PetSmart

My husband & I came here to purchase an electronic training device for our dog & only needed an associate to unlock the case for us but clearly that was too much to ask for. We waited nearly 20 minutes just for that & the store was not even busy, it was around 7p when we went. One guy completely avoided eye contact with us & kept going to different aisles like he was busy with something, the other girl was with a customer but was looking at the customers phone talking about the old woman’s poor dog for about 5 mins (I know because I was waiting on someone to help us)! Never coming back to this location again

I love the people there I go all the time for crickets and worms cat food dog food litter all kinds of stuff. I am very disappointed in the service today. I had a Bearded dragon that was ³¹⁄₂ years old that recently passed I took him to a vet cause he stopped eating and since I have recently adopted another 6yr old Beardy I started looking for what the cause of death could have been I found white worms in there cricket carrier. When I took to petsmart there response was fruit flies news flash we don’t have no kind of flies on our home. Now I have lost my baby. Very disappointed! Vet said parasite well I found it and it’s not cause of them. Yeah right I spend 100’s of dollars there and thats all you can do! Very angry I will go to petco from now on. Sure wish bill would have been there! Bill feel free to call 9 715 987 552

Amazing staff, they are all knowledgable .
Always clean and nice
¹⁰⁄₁₀ especially to the Pet hospital

Sometimes their stock is picked over, but in general they have a great grooming department and the staff is always friendly.

This pet smart is better than most and their employees know their stuff. I bought 3 of my male rats from them and they have been pretty healthy and the oldest one is the super snugly and just a love bug! The
Prices on some things are kind of high here, and sometimes you have a long wait on employees to assist you, especially
On weekends when they are super busy.

Rude grooming employees! Because of this one lady, I am never going to Petsmart again.

Staff is friendly! They always have what I need! Always clean! I wouldn’t go anywhere else.

I REALLY REALLY LOVE THE PET HOTEL AND TRAINING STAFF.
Small complaint:
The prices for some things are pretty high compared to Pets Supplies Plus.
Clothes are so much cheaper at TJ Maxx, Marshall’s and Homegoods
They do not carry the Cadet brand Salmon snacks that my Benny loves-​Major deal breaker for me
I would be happy to use the pet sitting and training services and sometimes I may be tempted to purchase a new harness but won’t be getting my dog food and snacks here

Went to Banfield the pet hospital of Mesquite and it wasn’t the best customer service. I was waiting for about 10 minutes to get some kind of service. Lady in front of us was asking question but on the phone talking about something else which is annoying people ask your questions and move on. Well once we got to the receptionist she didn’t say a word to us. Stood there for like 6 minutes 4 workers went in and out the room. And not a word. Finally the chick came out and finally attended us. She did give us valuable info so that’s why I’m rating it a 3. So thanks um… Didn’t get her name she wasn’t wearing a name tag. But thanks.

I’m a big believer in leaving your pet at home, rather than in a smoldering vehicle in the Texas heat. Well, I just haven’t gotten an understanding why in the world you need to bring an animal with you to pick up a bag of dog/​cat food.
Then I came to this store to purchase some fish for my newly acquired fish tank for the kiddos. Boy was I surprised that I would need an advanced degree in chemistry to get the the tank prepared for marine life.
Three weeks later and several ammonia and ph tests later, I was given the green light. The selection of fresh water fish is really good. Since the tank is so small (less than 5 gallons), I decided to get to a few Zebra Danio’s, and a couple platty’s. Well about 3 days later one platty died, took it back and had it replaced very quickly for free. Within two week’s both platty’s had died. So I just gave up and decided to keep the three Zebra Danio’s. Boy they’re some troopers. Still have two of those to this day, about 8 months later. One died about a week ago.
The store is very clean and organized, and the staff is really nice and knowledgeable. The staff take the time to explain the information needed to start a new tank and allow you to take home some of their tank water also.