Pediatric Clinic of Mesquite

I give Dr Diaz 5 stars. She’s kind and caring and very wise. She listens to my concerns and has great intuition.
The offices are clean and they have a deeper are area for kids who are sick (ste 100) which is great!
The staff in ste 300 are beyond rude. I don’t know if it was my insurance or my race or the race of my child but the woman who attended to me was terrible. She wouldn’t even look at me when talking to me or when I was talking to her. She told me that Dr D couldn’t see us because there was a change in my insurance. But when I talked to them the previous day they told me no changes had been made. She has a terrible attitude and was extremely rude. She implied that I wouldn’t be able to see Dr D at all. I called back to speak to a manager and she was just as rude as her staff. First I was having to speak to someone for 10 min before I was transferred to the manager. Such a horrible experience with the staff and it’s so unfortunate. Dr Diaz is amazing.

The wait time if you have insurance just to take you back to a room is 30 to 40 minutes. Then you have to wait another 20 to 30 minutes to see a Doctor. I love Doctor Diaz she is great, but as of today I will not be returning due to the fact office staff n other physicians have no time manage management and don’t seem like they care for their patients. Today November 4 I had an appointment for my child at 2, I know they take long so I got there 30 mins earlier within 15 mins they called me up to the window 1 told me I had to pay $ 80 something for my deductible when it clearly states that it has been met which I advised them about. 2 they made me pay for the 20% that my insurance doesn’t cover which is $ 20 per them cause they have not charged the insurance yet take it that my child had not been seen yet ok done let’s take care of it lets see the doctor. We sit their for another 30 min we get called to the back into a room at 2:30 nurse came in 10 later did strep throat test ok waiting for doctor 2:55 rolls around I have to go I have kids to pick up from bus stop. went to the front office advised them doctor hasnt seen my child I have to go been here since 1:30 appt was at 2 I have to go. The girl goes back there says doctor is in ur room waiting on u. I go back for doctor to see him nothing not there nurse comes in says he does have strepam like ok is doctor going to see him no there is nothing wrong with him I said ok don’t have time to argue but you are reimbursing me cause doctor didn’t see my kid. I go back to the front let them I need to go again I need dr note of school lady is taking long asks my child’s name 3 times n date of birth the other lady training here goes back to talk to the doctor I have to go it 3 o’clock bus stops off at 3:15 I have to go I’ll come back for everything tomorrow n you need to reimburse me for not seeing the doctor. I leave and I call them as I am driving to pick up my kids spoke to the supervisor said she would reimburse n could come in next day for another appt but I don’t think I will be going back ever! The wait is not worth it! Sorry your costumer service is beyond the worse I have seen. If you have insurance please be advised that your waiting we triple from Medicade patients. I say there 30 min n they let 4 to 6 ppl in before they called me in one person didn’t even wait 5 min to be called back when I was still waiting.

I had to take my children here to get their check ups, the wait time was terribly long 3 hours and we had an appointment ! The doctor Carreras was rude and pushy. My oldest is 12 and she asked me to leave the room even after my child asked me to stay and stated she didn’t want me to leave, Dr Carreras continued to examine my child alone, in her private areas, when my daughter protested, dr carerras told her to grow up. I have never been so angry in my life and I have filed a formal complaint. I do not recommend anyone take their children here.

Wonderful clinic! I love taking my children here. I am always greeted with exceptional customer service and the doctors take time to listen to my concerns.

I had to take my grandson to a new doctor that accepted our primary insurance because the last doctor my daughter took him to 1. only accepts his secondary insurance and 2. dropped the ball on sending the needed referrals for a specialist appointment and surgery.
We already had surgery scheduled for Monday, August 30, and the needed paperwork had not made it to the specialist’s office. I called numerous times to get this done, but was told by the original office it was not needed. The hospital insisted that it was, and was going to cancel surgery if they did not have it by August 26. The receptionist at Pediatric Clinic Of Mesquite was very understanding and sympathetic. She scheduled him for the next day!
The doctors and support staff were all very personable, as well as efficient. The office was large, nice, and clean.
Our wait was a little long, but well worth the individualized treatment, we received.
Within 10 minutes of leaving the office, I received a call from the referral coordinator (whom I was personally introduced to prior to leaving, so I could put a face to the voice). She was telling me everything they had done to ensure the surgery could happen, as well as how to handle the dilemma with the other office, so the original specialist’s visit would be paid for by insurance.
I wish service was this personalized everywhere!