LensCrafters

I had used lens crafters in the past and swore I would never go back. Yes I ate my words and went back I needed glasses and I hadn’t been able to find any so I decided I had to get some quick so I went back. I found glasses within about 5 minutes and had to wait for the man to help me. He stared trying to place my order and their high tech equipment was down so he had to figure out how to do it the manual way. He got it and said your glasses should be ready in an hour. I left there went to social security office and everyone knows how long that takes. Finished there and went to 2 other stores when I got back over 2 hours later guess what my glasses still were not ready but a girl who had been there after me was told your glasses will be ready in 30 minutes and she was out of the store with her glasses and I was still waiting. At that point I was like now I know why I said I would never go back to them. I finally said I guess this is glasses in about a lifetime at this point amazingly the guy who makes the glasses picked mine up and finished them. So this is why I would suggest to everyone just go somewhere else because paying $ 500 for glasses they should be ready fast not by who is the young hot chic.

Worst place to go to. The PA ladies in the optometrist there hate kids. Didn’t get chance to go to lense crafters but from what I saw in Google well they have bad ratings. So if you have kids don’t go there cause they will be Rudd! I just left didn’t have time for there bs. There’s plenty of other good places.

Several weeks ago I went to LensCrafters at the Town East Mall in Mesquite, Texas. I had an unfortunate experience with one of the in-​store reps. Her name was Natalie. She was at first very pleasant in assisting me with adding transition vantage to my lenses.
At first when I asked for transition vantage she told me that they were only available in bi-​focals and not single vision. Upon my insistence she asked a fellow co-​worker who indicated that I could indeed get transition vantage on my single lens. Upon paying I asked for a detailed explanation of my bill. I noticed a charge for AF (anti-​reflective) as well as the premium charge for Transition Vantage (TV). Natalie had stated that TV comes with an automatic Anti-​reflective charge. Due to her explanation I was unsure as to why I was paying for a separate AF charge if AF was automatically included in the premium charge for TV. Instead of explaining she became very vocal and said «You’re overthinking this, and I can’t deal with it,» I was shocked at her response. I indicated that as a paying customer I have a right to a thorough explanation of my bill. She again insisted that I was overthinking and exclaimed yet again «I’m not doing this. You are thinking too much about this.» and then went to ask for another rep to assist me. I was very displeased to think that a representative would seek to treat me in such a condescending and disrespectful manner. She was rude and dismissive. The other rep that came to assist me was the opposite, she was very calm and respectful. She explained the charges in a way I understood. Natalie on the other had should not be working with customers if she is not patient enough to deal with persistent questions concerning a purchase.
I’ve purchased my last 5 frames from LensCrafters and this experience has tarnished the reputation the company had with me. I filed an official complaint through a customer service representative as I was directed to do. I received and email from headquarters indicating that a case number was created and that I would hear from a store manager within 3 business days at most. After 4 business days and not receiving a response I again sent an email to headquarters regarding the situation. No one responded to the email. Out of frustration I called customer service and provided my case number along with the name of the initial agent who had sent me an email. I was given an apology and told that a store manager would be in touch. The store manager contacted me about a day later. As expected she was very apologetic and indicated that she would talk to the employee regarding the situation. I was told that the employee in question only worked on weekends and that the attitude displayed in my encounter with her was out of the norm.
I appreciated the courteous way the manager dealt with the situation. I have been back to the store since and the manager asked that I contact costumer service to indicate that she addressed the situation since I had filed a formal complaint. While the issue has been resolved to my satisfaction I am reluctant to recommend anyone to conduct business at the Town East location. They are usually understaffed and you can generally anticipate an average wait time of 20 to 30 minutes to speak with a representative. Excellent customer service is not a part of their repertoire. The same can also be said of the Dr. Of Optometry located next door. I don’t recommend either.
I’ve since found that doing business with LensCrafters at the North Park Mall is a far superior experience in comparison to the subpar treatment of customers you can most often expect from the Town East location.

My family and I were camping today. We were on the paddle boats and my glasses fell off and into the deepest part of the lake. Not good!!! I couldn’t find my backup pair and was in a panic. They had me in and out in about an hour. Very good staff and excellent selection! Thanks for saving my sorry blind tail!

I do not know why it is that everywhere you go now you feel as it is an imposition that oyou walked thre their business, buut the short elderly woman is a real wacko! I just found an old pair of Prada frames, that started out as Sunglasses, I went somewhere and had them made into prescription out of them. this woman started throwing her hands in the air, telling me i have to be released from a dr before they would even consider putting them back as they started out. I will never grace the doors of this chain ever, as this was a two in one visit, first, and last!