America’s Best Contacts & Eyeglasses

Was not thrilled with my experience. Alma, their manager is rude, and this place is slow. Takes forever to get your glasses back.

My 5 year old just got glasses the day before I visited this business. We didn’t get them here (there’s not one close to home) and they fit so poorly it was causing frustration with him and us. We happened to be in Mesquite and I was looking for another store to get better fitting frames at. We came in to look, I told them the problem and asked for help finding frames that would better fit. They were SO helpful; I really wish we would have gotten frames here first. We didn’t even end up buying anything because they took the time and fitted the frames he came in with. The store manager, Ms BJ (I think), took time out to help, didn’t make us wait, made zero dollars but just cared enough to help us fix the problem. I think she had to heat and bend them at least 4 times but she didn’t even act as if it were any inconvenience. Our boy is so happy now with his glasses and they stay on, so us parents are too!

I wish there were a way to compliment exemplary service without giving the wrong impression about the overall business experience. Let’s give it a try. After purchasing eye glasses from America’s Best C&E over a year ago … which was not a pleasant experience; I have had opportunity to return for general maintenance (lenses falling out of the frame, nose pads coming off and frames needing to be tightened) three times. This last visit was very impressionable. My frame of mind was I was going to have to wait for a prolonged period of time since I was not making a purchase. This particular location has not been one of my favorite places (high turn over/​staff don’t really know what to do or how to do it; slow responses to assisting customers; long waits and generally bad customer service).
There were some but not many customers being helped and waiting to be helped. To my surprise, I was greeted by Pat and asked if she could help me as soon as I walked through the door. I told her I needed someone to help with my eyeglasses … the left lens was falling out and the nose pads were missing. She immediately took my eye glasses and asked me to follow her. She began to work on the eyeglasses tightening screws, cleaning and replacing lenses and nose pads. I discovered during the repairs that she was and Assistant Manager. She returned my eye glasses to me in about 10 – 15 minutes looking as good as new. She was polite, professional and quite personable. I expressed my satisfaction and asked if they had a program that acknowledged exceptional employee customer service.
I felt like this store is trying to turn things around and make it a better place in which to do business. Anyone can sell a pair of eye glasses but there is no money in maintenance. They did me a great job. I would encourage potential eye glass purchasers to give them a try. Make sure that you get a very good understanding about the pricing of the least expensive glasses in town.

Where do I even start. The glasses are decently priced. No problem there. The problem is Customer Service! Something the receptionists don’t have! They are really rude and talk back. Well they talk more like smart alecs. And honestly doesn’t give a good look for the company. They are the first we see and should know better. The skinny receptionist with long colored hair is by far the rudest. She needs to go get some customer service training. Next, one of the techs. She was Hispanic, older lady with a bit on the heavy side. Now she had no customer service at all. Plain out rude. Didn’t smile once. Looked like she hated doing her job. They messed up the order and was trying to convince me on getting glasses that I absolutely didn’t want/​like and didn’t order. I asked myself why she kept insisting. I know. Because she probably didn’t want to waist time ordering another one. How lazy can you be. I plain out told her I didn’t order those glasses. And she said «they look good on you though and those were the ones that you picked.» Uh no! I didn’t order those. I asked her «why you don’t smile?» I know she heard me too and she changed the subject. She is obviously there only for the paycheck. Customer service is a big thing for me. That’s why I only gave them a 1 star.

Mixed feeling about this company. The are glasses affordable, the eye examine is included and the employees are knowledgeable and friendly. Just don’t expect the glasses to be quickly made (mine took 10 business days) or of a high quality. My frames actually squeaked, the lenses were supposed to be scratch resistant but we’re not. I tried to get help from customer service and hit a brick wall of ‘I don’t care’. In the end you end up with cheap glasses, that don’t cost a lot. My next pair of glasses will be purchased somewhere else.