Wendy’s

Have given this place a fair try. After this last time I will not return. Customer service is a joke. With being the closest Wendy’s to my work I eat here on a lunch break inside the restaurant. The majority of the time my sandwiches are cold, Fries never fresh, flies in the lobby-​today was an overwhelming amount and smelled bad aswell. They give back the wrong change constantly. And after witnessing my food being touched with bare hands also after handling money. I will not return.
Check your policies and hire people who will follow them.

This Wendy’s is a joke. Tonya the so called manager is very unprofessional and rude. When you go thru the drive thru at any restuarant there is a possibility that you might receive the wrong order. No big deal right? Just go back and let them know so they can give you the right order. When I went back to let Tonya know that I must have innocently received the wrong order, she proceeds to scream at me. I told her that mistakes are possible and that no one is perfect. She argues with me for close to 5 minutes and then eventually gives in and remakes my order. She then tells me that I am taking time away from helping other customers. Well newsflash, if I received the correct order in the first place I’d have no reason to come back. After she replaced my order she refused to return my receipt to me. The receipt has valuable information about contacting the General Manager and District Manager with any complaints. She didn’t want to give me my receipt back because she feared that I would inform her superiors about how she is treating their valuable loyal customers. I had to snatch the receipt from her hands. This upset her so she then proceeds to write my license plate number down as if I had done something wrong. Regardless to whether this order was remade or not, the receipt is still my property. I paid for a good/​service and I am entitled to a receipt under Arizona state law. I will be contacting Wendy’s corporate office and the franchise owner directly in writing. To be treated this way by a drive thru employee is unacceptable. To be treated this way by a Wendy’s employee is despicable. I have never had a problem at any Wendy’s location. This experience has absolutely blown my mind. I will not continue to support the Wendy’s mission. There are loads of restaurants in the area. I choose Wendy’s because it is usually a very pleasant experience.

Lousy customer service, rude employees being trained by an extremely unprofessional frumpy dud named Steve. Can’t handle the heat, get out of the kitchen. And you guys want $ 15/​hr.

I am not one to post bad reviews of businesses, but management needs to take action. This location was disgusting. The tables were dirty, we went to clean one off ourselves so we could sit down, but the napkins were empty. The workers were behind the counter shooing flies away from their faces and the food. Flies were all over the lobby, both my husband and I lost our appetites and couldn’t eat more than a couple bites before leaving. If the lobby looked that bad, I can’t even imagine what it’s like in the kitchen where we can’t see. It smelt like this establishment hadn’t been cleaned in months.

This place is so unprofessional and nasty it’s ridiculous I went in after coming from getting birth certificates was pretty hungry when I walked in with my husband I was not greeted after ordering my husband ordered he only had a hundred dollar bill so they took his order and the manager went to go get change in the process the original cashier left to while another gentlemen waited for about 5 mins finally being acknowledge the manager took his order and instead of her waiting for him to get the change she just took it out his twenty and she just told him o i already cashed it out i work in the fast food industry and we are not allowed to do such we work to achieve customer satisfaction but back to my husband change finally 15 mins later he gets his change but the hamburger he had was cold and so was my however the fries were good but they customer service sucks if they don’t fix that soon they will loose a lot of business

We just went through the drive up so can’t comment on cleanliness inside. Drive through was fast and very friendly. The woman at the drive up window very very nice. Food was good and tasted fresh. I got a salad and it was fresh no brown spots or wilted greens. Fast, friendly, fresh. I will return.

I went there at around 6 o’clock and it wasn’t very busy. Instead of cleaning and making sure the condiment area was full they weren’t doing anything. The floor was full of wrappers and food. They were out of napkins and ketchup. As we waited on line the place got even busier and things fell apart from there. Plus the garbage was overflowing.