Walmart Supercenter

I liked this Walmart because it’s built/​layed out just like the one in my home town in California. It’s also definitely nicer than any of the Walmarts in Tempe. And the workers (the ones I did find) were very helpful and kind :)
I mean, it’s Walmart, so don’t go expecting high class here people.
The one thing that kinda bugged me was it seemed they were out of stock of a lot of things. But I’d come back if I was in the area.

Very nice staff that help me find what I need and fast check out I’m coming back to this store people that welcome were so nice and funny

Walmart has never ever impressed me, or anyone I know, with their customer service; there are never more than a couple lanes open with tellers even when it is busy or right before a holiday– always poorly managed and run BUT the Walmart on Country Club & Baseline in Mesa, Arizona is an exception. My husband and I always joke about how bad our checkout experiences are and we started shopping at this Walmart having recently moved and we both expected it to be like all the other Walmarts we’ve been to in Arizona but happily we’ve both been had great experiences and more importantly this Walmart has been consistently good! They’ve had at least 7 lanes open each time I have gone and I never go at the same time even. This may seem like a very simple thing and having to wait a few mins to checkout is not a problem as we are not impatient people but when checking out consistently took 20 – 30 mins at our old Walmart it made us shop at other places more often because even though we can save some money shopping at Walmart standing there for 25 mins before the teller even begins to ring you up definitely crosses your mind when you plan to go to a store. I have always been annoyed that Walmart has 20+ registers and never had any tellers on them. This Mesa Walmart has happy friendly employees out doing their jobs and they obviously schedule them far more efficiently so props to the managers at this one AND each time either of us have visited our new Walmart the store has been clean and organized– it is definitely off putting when shelves are not stocked or stocking carts are just left randomly all over or items are overly disorganized like clothes just spilled out on the floors. I do not expect perfection or the highest service but it was at the point where it felt like Walmarts were barely functional from a customer’s point of view. I do not really write online reviews but this felt like one I had to write because it is such a different store experience than we had become used to so I really want to do anything I can to make sure it stays this way! I have been shopping at Walmarts for almost 20 years and this specific Walmart has helped restore my loyalty.

Francisca in customer service provided no service of help! I think she is in the wrong field I have purchased in over-​the-​counter medication that had been tampered with and she did nothing to help me and said verbatim «I don’t have an answer to your question ma’am» then she said the supervisor would be able to help me but that I would have to drive all the way back and ask the supervisor, instead of her doing her job by asking the supervisor while I was on the phone so I didn’t have to drive all the way back to that store! It is very obvious that she does not like her job as she was so rude, wouldn’t let me really explain my situation kept cutting me off, it seems as though she likes to argue with customers and gets satisfaction out of it rather then being heartfelt and doing customer service the right way I guess it’s hard to find good help out there nowadays! If you want customer service at this store I would definitely stay away from her because you will not get anything but an attitude and no help whatsoever in a horrible person who hates her job and likes to argue with customers! it’s very sad that people like her get hired when many people are out of work and would love to have her position and yet Walmart seems to stick with her when she is so negative and is definitely in the wrong business!!!

I was told that Walmart is no longer doing price matching. What in the world Walmart! That’s why I would always come shopping at your locations. Now that I can not price match and save money, why would I want to go to your stores and spend my life away waiting in your lines.

Um, no to shopping here. I love saving money and I can be cheap, but I think I’m finally learning to respect that old adage «You get what you pay for.» I’m sending this letter off to the store manager today. It’ll be interesting to see if I get a response, but I would just take better service.
«To the Store Manager:
I was in your store June 20 at 6am in the morning. I would like to point out a member of your team’s rotten behavior. Red hair, speaks Spanish, 17-​ish? He was upset I’m guessing, because he had to stay past his shift time. He vocalized this, so everyone in the line was made aware. We’ve all had jobs that have pushed us to our limits, but I don’t need to hear about it. What I got was sarcasm and attitude. I normally wouldn’t put the effort into saying anything, but perhaps that is what contributes to the issue.
I live in the neighborhood near your store, so to say I’m there often is an understatement. I enjoy the value that I get from shopping at Wal-​Mart, what I don’t enjoy is being dressed down by teenagers or just crappy service in general. I bought I $ 50 stainless steel trash can and several frozen meals among other things. He suggested that we put them in the trashcan to keep them cool and it would save bags. Actually, a good idea that I agreed with. He then proceeded to throw them into the trash can, and put the remainder of my items into bags. 2 items per bag, several bags. He lost me there on the part where we save the environment. I was then apparently dismissed because he moved on to the couple behind me, leaving me to scramble to pull all those bags off the carousel.
I spent $ 140.00 with you that day. At least, let me have the customer service to go along with it. If staffing is an issue, guess what? That is not my problem, and I should not be made to feel like it is. The Saturday before this it was a young lady, who dropped my bag of red delicious apples onto the conveyor belt and bruised them. That went along with the lightning speed she moved with, so that I had to go back to the frozen section and replace all the items that had melted down while waiting in her line. It seems like some serious attitude adjustment is needed and I’m hoping to see better in the future, or there is always Fry’s right down the street. I’m just SO tired of going to this store and meeting its unhappy workers, and then being made to feel that it’s my fault. Thanks for letting me have my say. Here’s hoping for better service and attitudes in the future.»

Spent time researching and writing a price match list so we would be able to save time going to 1 store for all our needs. The commercials state you do not need to bring the ads in — assumption Walmart has the ads and would address questionable items at the time of check out.
The cashier instead pulls out her cell phone and takes a lifetime looking up each item. She has poor reception and apparently is not good at navigating the web on a smart phone as she gets upset and basically states we are lying because she cannot find it online. I asked if she had the paper ads so I could show her precisely were the items are located and she stormed off to another register to obtain them. She pulls the «Summer Savings» for Albertsons and I try to explain to her that what she is looking at is not the weekly ad. Again, she gets wordy and basically calls us liars. My husband pulled the manager over to explain the situation and that we do not appreciate such disrespect as we pulled the ad up on our phone which clearly states valid 6÷10÷15 — 6÷16÷15. The manager does not apologize and seems just as irritated as the cashier. My husband let her know that we would file a formal complaint to corporate and she gave us a dirty look.
As a company, if you are going to advertise the ease of shopping with you, you should ensure it happens. We felt humiliated holding up customers, receiving dirty looks from employees and in not so many words being named liars.
We will no longer shop with Walmart as Albertsons, Frys, Sprouts and Bashas have 5 star customer service compared to Walmart and warrant our hard earned money. Target also price matches just the same as Walmart — so consumers shop elsewhere!!!

Terrible customer service! People at customer service were rude! Store is dirty and they give you a hard time with returns or exchanges. I had to go to another Walmart that did not hassle me for my return. Don’t shop at this Walmart! I will be calling the main corporate number! Should get Zero stars!

Hardly ever do I review a place based on smell alone, but here goes: this walmart consistently smells like a sewage line burst and no one ever got around to mopping it up.
Secondly, had to wait for 10 minutes for someone to show up to help me at online order pickup. When I got there, she initially wouldn’t give it to me… because it was in my wife’s name, and even though my wife added me as an alternate pickup, it didn’t show in their system.
Lastly…why was the employee’s kid hanging out behind the counter?

This Walmart is smelly trashy and spooky. And now they have signs in Spanish to pander to the Mexicans. What a damn shame Smh

We barely had 20 seconds walking into the store before we had to turn around and walk out. The smell was just absolutely horrifying. If I had to describe it I’d say it smelled like rotten burnt hair

I am a key holder at a retail store, and dread shopping after an 8 – 9 hour, 40 – 45 hour weekly shift. I had to go to Walmart at Baseline for my Christmas Shopping needs. I came upon an employee, and asked for her help, (to get in and out as quickly as possible). *Gabby* (as her tag on her shirt said) was delighted to answer my questions, take me to my locations, show me what I needed to find, and stayed with me throughout my grueling xmas shopping, after my heavy work schedule!
I was delighted to find (after a long wait in line, and after hearing an announcement that all back up cashier’s come to the front) that it was Gabby checking me out!
She was an unexpected delight, and made my experience at Walmart on Baseline, a memorable experience! I suggest you keep this young, enthusiastic, energetic and motived employee on, on a full time basis, as she mentioned she was only a holiday employee.
She, is what every retail store needs for their customer service strength. and with her enthusiasm your store will be number one in it’s district!!!
If not, I am going to recruit her to my own store!
Thank you, Thank her!
Susan

Super Stores are great for one stop shopping. I was able to grab a few tshirts. Some foodie stuff and household items.
The store was pretty clean. I didn’t see much staff, except for one lady in and around the clothing area who kept talking to a friend or family member. She never acknowledged me or asked if I needed any assistance. Sad day customer service wise.
I liked that they had a deli, nail, hair and optical area. On top of the grocery area and regular goods. One stop does it all… almost.

Who am I kidding. I can give Walmart a low rating but will I go back? Of course! Walmart has everything. You name it, they have it, and that’s the best thing about them is that you can pick up automotive parts, electronics, toys, furniture and go grocery shopping all under the same roof! Just beware! I’m sure you’ve heard of the old adage: you get what you pay for. Meaning, if you skimp on price, you’ll skimp on quality. Walmart is a perfect example of this! Even on their ‘higher end’ products that you can find at true higher end stores, Walmart must get the bottom of the barrel ones and pass the savings (ie lower quality) on to you… but if you are on a tight budget Walmart is the place for you. Just don’t complain when you have to replace what you bought after a year…

This Walmart is hands down disgusting and not well managed. I was in this store the other day and while I was waiting in line to pay, I saw a FULL rack of ribs sitting on top of the soda fridge (which is right across from the cashier and was clearly visible to her.) Someone had apparently decided they didn’t want them any more and left them there. I touched them to see if they were still good. Nope. Totally room temperature. They had obviously been sitting out for a long time, and were now completely spoiled. My question is, why didnt the cashier go put them back right when the customer dropped them, or call someone else to do it? Why let a perfectly good (and expensive) piece of meat go to waste when there are hundreds of families out there just scraping by enough to get a small dinner on the table each night. Makes me so angry. I’ve also seen several unattended spills in the store, people will leave the fridge doors open and no one will close them, all sorts of nasty things. And not to mention that the staff is rude! Probably because Walmart treats their employees like crap and they hate their job!

Great thing about Wal-​Mart is you know exactly where most things are at, the prices are almost always about as low as you can get, and they have just about anything you could want.
Now for the bad… Most the time I don’t need help, in fact I usually get annoyed at a store like this when someone offers unsolicited help. However, at this store, if I ever do need help, I can never find an associate, and if I do find someone, they often refuse to help because it’s not their department or they are on break.
I have had several experiences in ordering photos where it has taken over 15 minutes just to get someone to grab my already printed and paid for photos. Once I even walked behind the counter and gotten them myself because I was sick if waiting.
If you know what you want, Wal-​Mart is always dependable. If you are not sure what you are looking for, forget about getting any help at this Wal-​Mart.

AVOID THE LITTLE OLD LADY IN ELECTRONICS!
I came to this walmart to pickup a new movie that came out because the walmart near me hadn’t stocked it yet and said «try back at 7am». So I get here and head to electronics to find out they’re not stocked yet and I ask this old lady when they’ll be stocking it. I get a quick and disgruntled answer of «I got it right here. Blu ray or DVD? Well you want it or not?»
So I get what I wanted and I start looking at laptops. When I find what I want I look for the old lady to get it for me and she is nowhere to be found. A few minutes go by and I find an employee to get her for me. Well she comes out from the back and the the interaction goes as follows
«You want something?»
«Well yeah»
«Yeah…what?»
“Well I was thinking…” (Looking towards a laptop)
«No»
“Well…”
“No, we’re all out of those and aren’t getting any soon. Anything else?!”
«No thanks ._​.»
And I just walk away shocked at how this employee acted towards me. All I wanted was a movie, a $ 350 laptop, and $ 80 hard drive, but all I got was a disgruntled employee and my feelings a little hurt by how she treated me as a customer.

I swear I don’t know why I keep coming back, i think it’s the cheap ass prices but not the long lines and very unhelpful staff.
And when you finally get to the front of the line because I guess its a rule to have 100 ppl waiting in line and have 1 reg. lane open 1 express lane for people with 1 items or less??? Who comes here for less than fifteen items? if you need a drink or tissue paper go to a CVS less lines and probably better service!!!
Here’s a tip! Since the employees here are so damn lazy if you bring up an item to the register and it doesn’t have a price tag, you get to play guess the price and you get the item for HALF the price you thought it would be. Your welcome.

All Wal-​Marts suck. This one especially is an anomaly.
Around Easter, they got rid of the lamb shanks they sold at $ 7/​each and replaced them with a huge rack of lamb, wait for it… for $ 40!!!
On the same visit, I saw a cardboard display with a bin full of 50 cent spices. I think «all right, found a deal». Wrong. Happened to notice the ingredients on so-​called «lemon pepper» and the list read like a chemistry book. When I buy $ 1 spices at Fry’s, I don’t have to read the ingredients to know what I’m getting.
Regardless of the number of items in your cart, one thing or a mountain of stuff, it takes 30 minutes to get through a line. That was my last shopping experience at ANY Wal-​Mart and it’s been a few years. I value my sanity.

I went to this Walmart after work to get black socks and black compression socks. I was walking around the store and I noticed two ladies in blue Walmart vest so I decided to ask them about compression socks.
The lady was really nice. She walked me to the area with the diabetic socks and she started a conversation about socks with me. I told her I did want something tight and I explained I left my pair in California so I just wanted compression socks. She told me exactly where they’re at and she instructed where to go. She was very helpful and pleasant.
I always like the prices Walmart has to offer. Unfortunately, this place isn’t in the best area. I like Walmarts in nice areas of towns but that doesn’t always happen. It’s big but it has a busy, crowded feeling. I was in my uniform from work and I felt like I got weird looks from the customers.
I didn’t have to wait in line when I purchased my items. I came here after work (around 6pm), maybe I came at a good time. I hate when Walmarts are so busy and lines are super long. :(