Valley Wide Moving Company

you can see the other reviews. This company is a joke. I called to schedule a move for the next day and they told me they had 4pm available. I told them that would not work for me but thank you. The guy then tells me that they can do the move at 1pm which is when I needed them. At 1:45, after waiting at the storage unit for 45 mins. I get a call from their driver telling me they were running a little late and would be there between 3−4pm. I obviously canceled. There are plenty of moving companies to choose from… choose anyone else.

I unfortunately didn’t check Unilocal before hiring this company. All of the madness that the reviewers outlined below happened to me:
–lazy movers who kept taking smoke breaks (the first of which was 30 minutes after they started). They laughed at me when I requested that they take fewer breaks.
–rude management when you call the number to complain
–my move took 7 HOURS for a 2 bedroom with 3 movers and that did NOT include set up — they literally just left the furniture scattered about in the new place but by that point I just wanted them to stop deliberately adding time to the bill so I was fine with that
–tons of hidden fees even though I specifically asked about this when I scheduled and was assured there were none
–they Saran wrapped everything which took forever and then they had the nerve to charge $ 60 additional for it.
Horrible company with ZERO ethics and they know it based on the attitude of management when I called to voice my concerns.

Zero stars is not an option
I scheduled my move and they forgot about scheduling me and booked another move during my time. They moved my time up without asking me if that worked for me. I scheduled this move for 9 am. The moving company showed up at noon.
They charged me a $ 50 travel fee which was fine but they also included the time it took to get from point a to point b as time they were moving. They charged $ 50 for my big screen tv because they had to put a blanket over it and shrink wrap it. In addition they charged me $ 50 for the shrink wrap they used to wrap the tv.
I had no appliances, no bed, no couches. I did have a lot of boxes that were packed and ready to go. It still took 3 guys almost 2 hours to pack up the 1bedroom apartment (maybe 450 square feet)
I paid upfront the $ 70 Groupon and $ 125 dollars for truck rental and the distance charge that I agreed to and was given the impression that I had paid in full unless my move went over 3 hours.
When they got my stuff on the truck they told me that they wouldn’t unload the truck until I gave them an additional $ 450 plus a 19% upcharge for the gas they had to stop and get. (The drive is about 25 minutes although they said it was 40 and I already paid $ 50 because it is outside their area.)
At this point I called the office very upset. The lady there called me a liar, told me to «shut up and let her talk» and said her guys where having to work in the heat of the day and «she don’t make no money on these Groupons». She also said her guys were working «as fast as possible in this heat» when I stated it should not take two hours to pack the truck.
After a very frustrating and infuriating conversation the office lady said to pay her just $ 200 more and she would tell her guys to unload our stuff. I paid it because I really had no choice as it was clear they weren’t unloading my stuff until I did.
The stop for gas and drinks was 25 minutes long. When the truck finally got to my house it was 2:43pm. The driver asked me «what my problem was» and was still not going to unload my stuff. After another call to the office it was finally decided that they would unload the truck.
They unloaded a large L shaped desk, two book shelves, a wicker chair, two dressers, a china hutch, 1 big screen tv, a coffee table, three drawer storage tub and all the boxes from the truck. They pulled out of my driveway at 3:10 pm. It took them 28 minutes to unload what took them almost two hours to load.
They used no pads on anything but the tv. They damaged 2 plates that were collectors items. They didn’t even take the shrink wrap off the TV when they unloaded it.
In my opinion they were not professional and looking to take advantage of me because I am disabled. The driver even complained about the $ 60 tip I left… which was 30% of the $ 194 I agreed to pay. In all the move cost me $ 454. An outrageous amount to pay for a 450 sq ft apartment with no appliances or bed.
I would never use this company again.

THIS SINGLE MOM WITH 3 KIDS GOT SCREWED ON MOVING DAY!
Here’s a very short summary of my HORRIFIC experience.
I called when they were late & was promised they would be there in 15 minutes. An HOUR LATER I called again and they told me they weren’t coming at all and it was MY FAULT.
As I began to complain, Caroline cut me off and her hot temper exploded and she told me to «GO TO H***» and she hung up on me.
Even though it was an awful experience, I know God was looking out for me. I can’t imagine what kind of staff she hires and how they would have handled my belongings.

This is, by far, the WORST customer service experience I have ever had. While the moving itself was not the pinnacle of professionalism, the customer service of the owner is deplorable.
After the move, I called to discuss some charges on our invoice. I called 2 times and received a message stating that the mailbox was full. Super professional. The next day, I left a voicemail that went unreturned. Finally, I was able to get through and then placed on hold for almost 5-​minutes. After realizing I was not going to get answered, I hung up and called back. I spoke to someone who described themselves as an owner. She was the consummate unprofessional. Not only did she speak like an angst ridden teenager, she could not locate our paperwork, which I attribute to her mispronouncing our last name 5 times. 5! When explaining our grievances with the invoice, she called my husband a liar; stating plainly, «No, your husband knew that. Unless he is dumb.» Consequently, I became frustrated to a whole other level.
I explained that one of her employees smoked during the move. As we had been in the house for a week, I could now smell it in certain pieces of furniture. I have a small daughter and no one in our house smokes, therefore, we should not have to live with this putrid odor. She was very brusk when she said, «You know, there is this stuff called Febreeze you can get. It is only $ 4.» I was appalled.
Given her lack of professionalism, I doubted there was going to be a resolution to the issue. When I explained that I felt that Febreeze was not the optimal solution, she came completely unglued. She unleashed a litany of expletives on me the likes of which I have never heard. She called me a «cold» and «uppity» expletive. She said I was a «stupid» expletive and warned me that I «better not never call her again.» She then went back to the expletive tirade and then hung up on me. Stunned, I didn’t know what to do. So, I called back to obtain her Better Business Bureau ID number. She recognized my voice and said «expletive you, expletive.»
This whole transaction was the epitome of unprofessionalism. From the tardiness of the movers, to the smoking, to the deplorable customer service. PLEASE do not purchase this Groupon. If you need movers, spend the extra money for a reputable, credible, professional company. And save your self the customer service nightmare that is Valleywide Moving.

Worst service on the phone, tried to upsell and make excuses for addl fees before I could even get our information conveyed. Trust me… DON’T buy the Groupon.

I purchased a Groupon for this moving service thinking it was such a great deal! We had our move planned and had everything packed. I had called several weeks in advance to make the appt and was told they would be at our house on Saturday the 5^th at 9 am. Around 10:30, I called the office and was told that I gave the woman my wrong phone number. I have had the same phone number for over 7 years. She kept repeating over and over that I had given her the wrong phone number and even said she would need to call the movers to find out what number it was that I had given her. When she finally figured out that SHE had written down 505 instead of 515 (which has been my area code for my ENTIRE life) I asked her regardless of whether I gave it to her incorrectly or she wrote it down wrong were the movers going to be moving our belongings. She assured us that we were put at the last move of the day and the movers would be there around 2 – 3. So as my family and I waited and waited, I continued to call for updates and was repeatedly told the movers would be there. Eventually my fiancé called and was told that they would not make it Saturday and would be there Sunday morning at 9 am. So yet again, Sunday morning we waited and waited. Considering these were the only two days our family could move, we were in a complete scramble trying to get our stuff moved to our new home. Needless to say, we left several voicemails Sunday and NEVER heard back from anyone from the company on Monday. WORST moving experience ever. DO NOT TRUST THIS COMPANY AT ALL.

WOW. If I could leave no stars I would. Purchased a Groupon and figured I would give these guys a shot. MY MISTAKE. Called to schedule TWICE, left messages with no call back. Finally get a call back and I’m told about the dozen of hidden fees (drive time, 10% gas fee, extra hours with a gas fee even when stationary, drive time even when in their service area, stairs, heavy items, etc etc). When I asked for clarification Ms «Manager» went OFF. I was sworn at and hung up on. Needless to say, I had my groupon immediately refunded. This business is GHETTO.

BE ADVISED. I don’t know why they haven’t been shut down by the DA yet. We were quoted a price for moving AFTER Caroline WALKED THROUGH OUR HOME AND GARAGE. Were quoted 2 trucks and many movers. Got half the movers and 1 truck, and then told it would be hundreds more to finish moving us HALF WAY THROUGH THE MOVE. Bait and switch? I think so! Illegal! My wife’s wedding ring is missing from the box of jewelry we prepacked to be moved. It was not on her hand because it was too big for her finger these days. Now it’s gone. Many of our items were damaged in the move and instead of taking our boxed and things into the house half of them ended up piled up on top of each other in the garage as they had shorted us men and a truck so there was no time for care and service. They also damaged our brand new floor moving in the fridge which they refused to pay for or fix. They also damaged the old house moving things out which cost me hundreds in repairs to the walls and the stairs as this was a rental. Caroline is as ghetto as it gets and while she is all Yes Yes we can do that in the beginning she will quickly let her ghetto trash attitude out once they make a mess of your belongings and disregard your agreements with them.

Gather ’round children, because I am about to tell you the hardcore truth about ValleyWide Moving Company!
Here is a list of the bullspit you will encounter when conducting business with this company:
1.) You will be quoted a price over the phone that will change when the movers arrive at your home. Don’t even mention the coupon, Caroline (The owner) charges what she wants to charge anyway.
2.) The movers will treat your belongings like trash. Expect to see dents, scratches and other ugly physical damages to your big screen TV.
3.) Never fear, the thieves are here! Small items like Tide Pods washing detergent WILL be stolen. Don’t mention that to Caroline though, because she will tell you that her drivers are «christian’s» and hang up in your face.
4.) BEWARE OF THE MOVERS. Most of them are very lazy which increases the amount of hours you are charged for moving.
5.) Triple check your receipt! Hidden charges are in abundance. They will intentionally try to charge you for an extra hour or for an extra electronic device.

Do yourself a favor and listen to the two other reviews it rated this company one star. Worst company ever. I just called to register a complaint with them and dispute the charges. I spoke with Carol. Who said she was the only manager I could talk to. She was totally ghetto and rude. When I started to Question her on the various charges She told me to look at the back of the advertisement for their hidden charges. Wow the front says no hidden charges but the hidden charges are on the back… Clever. I only moved 5 miles down the road And I payed a total of $ 129 per hour. Which is a lot more than the $ 39 per hour That they advertise. Well just under $ 500 for a three hour and 20 minute move. It took me an hour to clean up all the water damage in my home. The two guys had no clue when it came to unhooking washer And the refrigerator.

After reading the only other 2 reviews on this companies Unilocal page, I was REALLY worried about using them. I had originally come across this business because I found a coupon for them with a great moving special. So in reading about them on Unilocal,I did find Chad’s review quite accurate in his description of the ‘hidden fees’ this company has. But because I went into it with full knowledge I was able to avoid most of the frustrations, I paid in cash to be able to avoid the rather annoying extra $ 25 you would have to front if you paid with a credit card. But I was unable to avoid the extra $ 30 you spend on Saran wrap! I really hate that they charge you for that.
Other than those two complaints, I was thoroughly satisfied with this company, the 2 gentleman that arrived were on time and very polite and helpful (which was refreshing, given that it was the hottest day of the year at 118 degrees). I wanted to make sure that I didn’t go over 2 hours because that would jack up the price. They made sure to have everything complete within and hour and 40 minutes. I would definitely use this company again because it was in fact way cheaper than my last moving company and they did a great job.

This business is horrible. They do not listen at all and they are not honest with their pricing. They quoted me one number then on the day of the move when the movers arrived they blind sided me with all of these other hidden fees not mentioned in the quote such as shrink wrap, the cost to move the TV, and other items. I also scheduled the move at 11am and the movers showed up at 9am. I was also told that I could use a credit card but when the movers arrive I was told that I could only pay with cash and if I wanted to pay with my card there would be a $ 25 charge. When I called Caroline to inform her about the quote she gave me, she got very upset and used vulgar language and hung up on me. She was very unprofessional and made to company look bad.

honestly, Caroline, the owner, was extremely rude. She didnt listen to anything I had to say. I wouldnt do business with somebody who doesnt listen to her customers. She will hang up on you.