Urgent Care Extra

If you want to wait for ever (3.5 hours with hardly any other patients) then come here. Other wise, Better off going someplace else.

This place is the longest waiting urgent care. Danita (receptionist) had terrible customer service. She tried to tell me they didn’t take my insurance when I was in there a few days earlier and they took it. She took no effort to call them to verify my insurance and instead rather find the easy way out and say she’s never seen it or heard of them.
THEN…the medical assistant guy… first words out of his mouth «so what brings you in 30 minutes before we close» are you kidding me? If your not happy find a new job.
The female nurse was AMAZING !! Very sweet and nice and knows her stuff ! Feel bad that she has to work with a staff like them.

They don’t have actual doctors working in the clinic. I came in for abdominal pain and the person examine me only listened to my lungs. I had to wait for almost 3 hours and they can not give an estimated wait time. They lost my payment and I have had to prove to the billing department. That I paid my bill twice. What a joke this place is!

My feelings are … I don’t really know.
I have been coming here because it’s cleaner than the location I went to before and I seem to get in and out pretty quickly.
The rooms don’t feel as clean as they used to be. And when it’s dead slow and no one else in the waiting room it seems like it takes too long to have someone come into the room. Especially when its silent and I can tell there are workers and no patients.
I also feel somewhat uneasy on how quickly they diagnose you but do not tell you their findings. I came in complaining about my ears, I knew I had an ear infection and the doctor just kept saying I had a cold as he looked in my ears. Only to have some girl come in and tell me I had an ear infection like I already knew I did. Any other doctor I’ve been too discusses their findings, as they find them. Seemed a little weird to me.

I would have given this place a one star review but there are a few nice people working there.
But a few bad apples will make the experience sour.
I waited in the front for 5 minutes before I was greeted. That wouldn’t be a big deal if it weren’t for the fact that the whole time I could hear them loudly talking about how much they hated working there.
Unhappy employees don’t make good care providers. They also talked about how patients were an inconvenience to them.
The front desk was extremely rude with the intent to drive me off, they succeeded and I will not be back.
I have seen other negative reviews on here too I wish I would have checked Unilocal first.

Went to this office to have my son checked for what seemed like a sinus infection and to look at a dozen ant bites on his arm. After waiting for almost an hour (no one else was in the lobby when we arrived), we went through the initial stat check and waited another 20 min for the doctor. She spent a few minutes looking at his ears, nose, and throat before focusing on his arm for a long time. She seemed really concerned and consulted a book on skin infections, then finally proclaimed he had Shingles and left the room. We both used our smart phones to look up Shingles and ant bite info. Then we asked for her to come back. 20 min later, mshe rejoined us with a really bad attitude. When we stated that he had been sitting on the grass in the park the night before and knew he had been bitten, she said he probably just mistook the shingles pain for being bitten. He explained that they were now just very itchy, not painful. But she did not seem to be listening. When he said that he had NEVER had chickenpox and asked how as a teen he could get shingles, she practically scolded him for questioning her; she was the doctor and spent many years in school. She then asked if we had heard of Google and suggested we look it up. We showed her that we had done a few quick searches, which was why we wanted to consult her again. She seemed mad and irritated and proceeded to insist that he take the antiviral and pain medication she was prescribing for Shingles. She said she had experience with Shingles and that we were wrong. I asked if there were concerns about antiviral resistance, in the event he didn’t have shingles, and she said there was not (I’ve read this IS a concern). She tried to make us feel quilty for even questioning her Shingles diagnosis. After we left, I ended up doing more detailed online research because mynson really did not want to take medication he didn’t feel he needed. I decided to only fill the antibiotic prescription for the sinus infection that day. As the next few days passed, Shingles proved to be a misdiagnosis.
This doctor was rude, insulting, and wrong. We won’t go back.

I brought my daughter who was complaining about ear ache and possibly having an ear infection. To get to the point the wait time to see the Dr was 45 minutes in the lobby. No sense of urgency especially when a child is crying in front of you because of pain. Went in the back waited about 25 minutes till Dr came in to see is. Again no sense of urgency. I asked the Dr if she is able to give her something right then to ease her ear pain and she gave me a look like I was inconveniencing her by having her do extra work. Needless to say my daughter was able to get ear drops and Tylenol while being seen. Two minutes later my daughter feel asleep and was a somewhat happy child again. I asked if they could hurry a bit and get my prescriptions and Dr’s note for her school so I can get home and put my little one to bed. I guess I shouldn’t really complain considering its located in a convenient location and the hrs of operation is good.

My boyfriend came in for some pretty severe elbow pain.
The lobby and rooms were nice and big. Hardly anyone there, maybe 1 or 2 other patients. But it was around 4pm on a weekday. It looked to get a little busier as we were leaving.
The staff was friendly and efficient. He was treated, sent home with meds and given some good follow up instructions. All in under an hour!
We will Definitely be coming back!

Absolutely not recommended — save yourself the time, money — and probably your health and well-​being. Had a severe reaction in one of my eyes and went here for treatment. The doctor rushed into the exam room, took a quick glance at my eye, and prescribed meds for conjunctivitis. Went home with the meds and the next morning my eye was painfully swollen shut. Thankfully got a same-​day actual appt. with another doctor — who informed me the medication I had been prescribed was completely wrong and in fact making the problem and infection worse. This latest doctor prescribed another set of meds; the next morning was a vast improvement. Hate to think if I kept on the same meds as was prescribed with this farce of a medical office. Will never go there again!

Stay away from this place at all costs, I took my wife there for a bad incect bite, The psudo doctor prescribed her a antibiotic that she is allergic to, when we went back to change the prescription, we had to go back because they shut their phones off an hour before they close and our pharmacist couldnt contact them, when we got back he wrote her a second prescription for another medication she is allergic to, these were listed on her chart which shows that the doctor never looked at her file, I wouldnt take a sick dog to this place and ahudder at the thought of how many people have gotten hurt from their negligence, i will be contacting the corporate office tomarrow

The staff was friendly fast and efficient I got xrays done and was in and out in twenty minutes from check in to when I left, the doctor first name Scott was very informative about my condition and how to treat it he wrote me a script and answered all my questions. I would recommend this place to all friends and family I am now on my way to healing thanks to urgent care extra THANK YOU!!!:)

They take way to long to even get you checked in, there was one other person in the lobby and I waited for thirty minutes and I have been waiting in the little room for almost an hour trying to be seen. They need to figure this stuff out this happens every time I come here.

Convenient location but can wait for hours. Was number three out of five people in the waiting room. Waited three hours until the provider came in. PA was thorough and nice. Can get your meds here but they jack up the prices to $ 15/​Rx. Only reason I waited so long was it was a Sunday and I needed something stronger for a very bad rash and couldn’t get in to see my regular PCP.