U-Haul Moving & Storage at Main & Lindsay

If I could give this place 0 stars because I would. I have had a billing issue which was uhaul as mistake in the first place today I was so fed up because I can’t access my storage so I finally went into the store and a man with red hair was very rude to me. He was short with me and plain out rude. He let me in my storage and he just walked away. So when I put my things in my storage I went back to the store and told him he could have been a little more helpful he then processed to flip me off which I have on camera. I can not believe uhaul hires people like this who don’t care about their customers! I will be reporting him to the manager

Zachary was very informative and friendly. I got a great price and was handled quickly.

So I called and reserved a storage unit a month in advance. Gave credit card # and got a confirmation #. The room was supposed to be available to me today. I called ahead just to make sure everything was set and they tell me they canceled my unit and are now 100% full. I have now spent 4 hours on the phone, Mostly on hold. While also being transferred 7 or 8 times and having to start over with each person. So now I had to go to a storage unit that is 10 miles further away, and I am paying double what they originally told me because each location has its own pricing. Worst customer service I have ever delt with. Bait and switch advertising.

Mediocre at best when it comes to customer service! I initially entered into this establishment to rent a storage space for some couches my wife was getting from Craigslist. After explaining that to the employee at the counter and also that I saw that a 10×5×8 space was available online for a good price, plus free rent for the first month.
I also explained that I would be back later in the day to rent a truck to pick up the couches. The employee then explained to me that I would not be able to access my storage unit after business hours, and that if I wanted to have access after 7pm I would need to pay 10 dollars a month more to have 24 hour access. I told him that would be great seeing that I wasn’t picking up the couches until 7:15.
After completing the transaction for the space he continued to show me which truck would be most useful for what I planned on moving. However, it seemed impossible for him to show me my rental space. As if it were a burden to walk all the way back their to take off his lock so that I can put mine on. I then told him I would be back at 6:45 to pick up the truck and that we can switch the locks then.
I came back and he showed me how to get into the building using a card key. And then walked to the very back of a narrow hallway to find an even narrower door. (Not exactly what I had in mind but at the time it didn’t seem worth changing and placing another awful burden on this gentlemen).
Upon returning to unload the truck into my new (7:40pm) unit I swiped my card key only to find out that the guy did not grant me 24 hour access and to call the site manager. After calling the number I found on a sign posted facing the inside of the building (luckily I could see through it and read things backwards), I was sent straight to a voice mail. With no other options in front of me I drove the truck back to my house at 59¢ per mile.
Upon returning the next morning we were directed to wait for the manager to arrive to resolve our complaint. We waited 15 minutes, where I stumbled upon part of the sales floor that easily could have shown me the size of my space and the type of door that was on it. After 15 minutes the manager still was not there we ended up driving around back and unloading our truck rather than waiting to see if we could get a more accessible unit.
We parked the empty truck next to the building. Walked into the building to speak to the manager who probably already knew the problem because his employee had told him, he shot me a look that made me feel that I am a waist of time and that dealing with my complaint is a burden. I told the manager the story and his reply was «I am sorry what would you like me to do about it?» In the most unapologetic and insincere possible tone.
I told him «at the least you can make sure I’m not charged for renting this truck for two days and that I am reimbursed for the extra miles back and forth from my house.»
He agreed to that. Plus one more apology that really wasn’t anything more than putting the blame on his employee.
Now there is nothing wrong with the final agreement I’m not going to pay anything more than I would have if everything went smoothly. On the other hand everything didn’t go smoothly and it wasn’t made right. I would have hoped that they would have done something more than wave $ 3 dollars worth of mileage. In my opinion that is very poor customer service.

These guys offered GREAT service. Help me in on a late take out, provided great information over the phone, and great customer service while at the facility. Very clean location, a lot of choice on site with the trucks. thanks guys!!!

Tip: To find the hitch installation, go to the far left side *when looking from the street* and down to the very back of the parking lot.
Apparently this location is the best if you want a hitch installed. Andy from Broadway in Mesa sent me over. The guys who installed everything were pretty nice. It took a bit more than an hour though so be prepared for a bit of a wait. And… since people are gonna be stuck back there waiting so long, they should have a vending machine of some kind!!! I was so thirsty and it was so hot outside that I didn’t want to take my baby out in the heat and walk around the block to the main office for their vending machine. :-/​At least put a complimentary water dispenser or something! lol
But really, these guys were good and I am happy with my hitch.
Might see ya there!

I’ve rented a truck from this location twice. Both times they were better priced than other truck rental places. Our truck was clean and ready when we arrived. The staff is friendly. The check-​in/​check-​out was quick.

Randy back in the hitch install bay is great. After another shop torqued my hitch down to 120ft lbs (really!!!) he was quick to get it right and ease my mind. Work was quick and efficient, I would highly recommend Randy and the team here for hitch installation and service to anyone. Great job guys!