The UPS Store

It’s Christmas, one of the busiest seasons for UPS, and the one guy is 20 minutes late opening the store and leaves a line of people standing outside for another 10 minutes while he saunters around the store doing what should have been done 45 minutes ago. No «sorry I’m late» or anything. Consistently the worst customer service of any store in the world. Reminds me of the DMV. If I had another option I’d take it. Truly a disappointment.

I have been coming to this store for now 2 yrs
I have never had outstanding service, pretty mediocer but never anything to what I just went through! I got to UPS at 520 shipping a MAC AIR for work as I run my own business servicing small businesses IT. I have been advised and advised to be here by 530 and we can get it out. I was there 10 min early today and the associate advise it would not go on the ups truck. The ups driver had just gotten there, just in the door. The associate did not try to see if the ups driver would be able to take the package, he just estimated that it would take him longer than the UPS driver would be there. I actually drove out of UPS ahead of the UPS truck!!! If the associate would have put an ounce of effort into seeing if my package would make the truck in approbate time and if not at least he tried. Then after hearing there is nothing i can do for the 3^rd time that is when I advised that there wasn’t even an attempt! I am now rambling but LETS GO TO A DIFFERENT STORE. As many bad reviews in the last year this UPS has no respect for the customer. We should no reward places that treat customers this way. Im out… GOD BLESS

It’s pretty bad when you call their phone at 12:30pm and no one answers… EVER! You get a pre-​recorded message that seems to be playing in slow motion! I get decent service there, but CAN SOMEONE PLEASE ANSWER THE PHONE?

Good Standard Customer Service is not difficult and I normally do NOT write poor reviews but in this case I had to. I walked into the UPS store at 9221 E Baseline Rd, 6÷17÷2015 around 11;00am to drop off a pre-​paid package. There was no line at the counter and the employee there, saw me walk in and he walked to the back off the store for some reason. I felt that was bad timing to decide to walk to the back of the store since he clearly saw me walking towards the counter. When he came back to the counter, he didn’t greet me and seemed to have a bad attitude. He then asked me what I needed and then told me to place the package on the scale and said «stick around for the receipt.» He wasn’t wearing a name tag, I wish he was so I can add it to this review. I reached for one of their business cards and as soon as he saw that I grabbed a store business card his attitude adjusted a bit and told me to hang on to the receipt for 6 months just in case there were any problems with delivery. I found this awkward and felt uncomfortable. My first time at this UPS store will most likely be the last, too bad it’s so close to my home but I prefer to drive a longer distance for a more welcoming service.

Great service and really helpful. Had 15 packages to drop off and it took no more than 10 minutes to complete the process. The customer service and the way UPS does its business is far superior in my eyes than USPS.

Just spent $ 25 to send a UPS package, They say the also take USPS. I asked to drop off my pre-​paid USPS package in their outgoing mail. They said they would only do it of a $ 1 fee. ARE YOU KIDDING ME? I just spent a bunch of money and you want to charge me $ 1 just to place my package in an outgoing pile for USPS. Worst customer service ever. Way to build loyalty. I will never do business in this store again.

I love that I could just walk into this store with a dress, tell them I needed to ship it and they took care of the rest. They got the right box, packed up the dress and all I had to do was give them the address. And now they don’t even ask you to fill out that order form. You just give them the address and they enter it right into their computer! Adding insurance on the package was easy and cost effective. They really make shipping a no hassle experience. They also send you and email with the confirmation and the tracking number for easy tracking later.

Brought a friend to this store to ship a pkg to her daughter for her birthday. The counter person, Bill, would not ship her pkg because she could not read and verify the address that he had on his printout. My friend told him that she could not read it, not that she wouldn’t, but she could not. She had the address on the pkg, but he needed her to look at his printout and verify the address. He told her that he would not ship the pkg unless she did this. My friend cannot because she is legally blind. He would not help her and refused to send the pkg.

Owner was nice and waived the notary fee since I was sending something priority overnight, he then found a way to get my package out that day, even though it was past the 5:15 cut-​off time.