The Home Depot

Large, well stocked store; if you know exactly what you need, it is probably here. God help you if you need assistance, employees are very difficult to track down, and generally only know one department. I spent 30 minutes waiting in the appliance section to purchase an item. I asked three different employees for help, they directed me to three different places, all of them wrong. Finally found the one person willing to help me, but she kept getting interupted by other employees asking questions, because she is the only one there who knows how to do anything

Wow. Does this store only hire male employees that hate women? Twice now i have been to this location and been treated like garbage by a male employee. Once in the paint dept and now in plumbing. During the paint incident the man at the counter looked at me and then preceded to ignore me completely. He tried to take a male customer before me while i had been standing there for about 10 mins already. Now this time the man in plumbing was very condecending and talked down to me the whole time. I’m a pretty handy woman around the house but plumbing is not my area of expertise. Doesn’t give you the right to talk to me like I’m a complete idiot. Rude rude ride. I’ll take my business to they other location nearby where they’re very friendly.

Found what I wanted and didn’t have to wait in any lines. Overall a good shopping experience.

I am checking out with a $ 25 item. And the guy says to me «If you sign up for a HD card you can get that free». I said ok, but it probably won’t get approved, but he didn’t say I had to get approved — just sign up. Which I did. Of course I was turned down and now I have that on my credit (that I am trying to improve) and the guy says «Customer service will look at this and if they see you can be approved they will give you a credit for the $ 25 item» Well this is not what he said — Sign up and get it free PERIOD!!! What a farce! HD NEEDS to say «if you qualify for a HD card you will get this item free — PERIOD!!! I have been a good patron to HD, but Lowes is just as close — I like them too. After this play on words — I am not happy with HomeDepot for being shady!

Went there on a Saturday morning to get some supplies and waited 45 min to do a phone sale and still got no help so I walked out this store has horrible customer service. I will not be returning.

I give this 5 star ONLY for Omar Bradley, the only hard-​working employee in this The Home Depot. Also, The Home Depot gets 1 star here for their unprofessional dealing with delivering and customer service over all of the other employees, except Omar. We have been spending thousands of dollars in this Home Depot for two weeks. Yesterday, we were supposed to receive a call during the evening to. We went directly to Home Depot store to check for the delivering status and all the other employees just kept passing back and forth, too lazy to bother to help. Only Omar sincerely helped us to talk to the manager, who did not even come out to help, so my family and Omar waited at the Customer Service for about 30 minutes. Finally, 10 minutes after the store closed, Paul came up after passing by many times and saw us persistently standing there, guess he needed us to get out quick to go home. Of course, we did not get the delivering time so Paul said that he would put a note on the door of the delivering team and put another note in the computer to call us as 6AM on Friday (the day that they have to deliver the items — LG Washer/​Dryer, power cord, hose, all paid in full — to us). Omar, the nicest employee I have ever seen, gave us HIS phone number in case they did not call us so he could call the manager himself because he said if Home Depot did not bother to call us Thursday, they would break the promise and not call on Friday, July 4 (this is true). We do not want Omar to get in trouble because of his kindness for helping us to the end. I called The Home Depot (the delivering service and the store) and apparently, they did not have the delivering for us? We waited for week! I want to give Omar our wholehearted compliment and disgrace for the other employees: Jeff and Josh, who did not even bother show up, Paul helped at the end but he walked by us many times when we asked and no help before that.

I dont know why I keep giving these loosers my money? Caught them red handed marking up a door 300.00 before putting it in the clearance bin and they wont make it right! NEVER AGAIN!

Home Depots can be hit-​or-​miss, but this one has been pretty reliable in regards to advice and stock. I have one closer to me, but I come to this one for the consistently good customer service.

My only complaint is that I can never leave with any money in my account… love this place, but need a second job to support all the Honey Do’s on my list.

At first it was hard to figure out the layout of the store because I’m use to all Home Depots being similar. But this location is clean and the staff friendly.

WOW! I have never seen so many ticked-​off customers in my life! Unilocal states that this store opens at 7am on Sunday mornings. I arrived at 7:10am and they were closed and had a hand written sign on the door that effective today they will not open until 8am on Sundays. I saw about 70 vehicles pull up between 7:10 and 8am. Most customers parked and walked to the door before they realized that their trip to this Home Depot had been in vain. Multiple grown men cursing and screaming that they will never set foot in this store again. It was not a pretty picture.
It was going to be 95 degrees today, so I had timed my trip to Home Depot for just after 7am so that I could finish the rock garden I was building and be back in my air-​conditioned house by 8am before it got super hot out. I stuck around until they opened and got the stone I had come for, but I will not be willing to get this late of a start in hot weather again in the future.
Now this Home Depot is exactly the same distance from my home in Tempe as the Lowe’s on Baseline and Lowe’s still opens at 7am on Sundays, so I guess that is where I will be going in the future for any weekend projects.

Get the pro desk some help. I wasted 2 hours of my life yesterday and six hours of one of my workers who I had to pay. My best guess is there just understaffed but it doesn’t seem like they know what’s going on over there. Either way it just translates into problems for me. It’ll be awhile before I try to call over to their pro desk again.

staff here is helpful

Went to this home depot after being treated very poorly at the Power and Mckellips location.
They were friendly and efficiant. Michelle was amazing! I bought some cabinets all different sizes and they told me it would be a little bit to get down cause two were in the middle of stuff. No problem, understandable. So I went shopping around, picked out a new ceiling fan for the room and a few other things. The associate that checked me out (Michelle) then called my cell phone to let me know my cabinets had made their way up to the front. WHAT CUSTOMER SERVICE!!! I didnt even ask her to do that! So nice of her!!! Then she checked me out for my additional stuff and I was on my way :)
This store got my $ 500 that the store on Power and Mckellips apparently did not want.
A++

We were so happy when this HD opened up. My husband is a carpenter/​contractor and is constantly running to Home Depot. He isn’t always thrilled with the staff here, hard to find someone who can actually help and not just go to «find someone else», but overall good place.

No complaints about this Home Depot. In fact, they actually have an usually high number of employees who ask you if they can help you for no reason. This is nice. Usually I have no clue where the item I need is and it’s great to have someone offer to help.
I’ve come here for a variety of items and have never not found what I needed. It is in Mesa Riverview and a decent location at that. Always easy to find good parking.

I’ve lived in the area for three years. Since the nearby Ace Hardware went out of business, this Home Depot is the only hardware store in the area. In those three years I have had to make multiple improvements to my house including redoing two bathrooms.
One thing has been consistent though through all these years. This Home Depot has had terrible customer service. From getting snarky remarks from sales associates while trying to find things, to getting blank stares from «professionals» when asking technical questions. Every time I come in the most helpful person is generally the greeter. Once I get past him I’m generally on my own in the store. If I need help Google is a better source than asking an employee.
The only reason this is a two instead of one star is because the brand in general is good and because every once in a while I do get some help.

Usually a good chance they will have what you need. Hey active service members & Vets don’t forget to ask for a military appreciation 10% discount!!!

UNDER NEW MANAGEMENT! Change for the better is on the horizon…

This Home Depot is probably the closest one to my house. Now granted, I am an apartment dweller, but I still need stuff from places like this from time to time.
I had done a few trips here last summer when I moved into my place for hand tools, light bulbs, a sunshade, and a few other random dance moves that I needed to get through the insanity of moving. Now that moving is long behind me, I just come here for the usual light bulbs or drano.
I love this place becuase they have awesome hours, and are close to me. I really have no complaints. I actually came here for a face plate for an electical socket on my wall that broke. It was a cheap plastic cover, and I decided to fix it myself. Its easy enough, and there was really no reason to call apt maintainence for something like this.
So I went, and they had a nice little selection of covers. I just got the simple white one, and paid and left. I found the service to be very helpful here, and would return in a heartbeat. gotta love my depot!