Terra Vida

If I could give them negative stars, I would. This place is infested with cockroaches. It’s so infested the cockroaches roam around during the day. They leave their egg packs in the closets. The place reeks of cockroach infestation, it has a rotten sweet peppery smell to it. Management denied there was an infestation issue so I left the egg packs and dead roaches exactly where they would die. Management ordered a «roach clean up» from a local cleaning company. Only rent here if you don’t mind living with roaches. They can’t even put baseboards to protect the drywall. This place was truly the worst place I’ve ever lived at in my life!

The only thing that has been positive is our neighbors and friends my son has made the fees are horrendous no grace period on rent even if it falls on a holiday you pay a 50 $ late fee they taped up the drop in box so you can’t bring it by after the office is closed. Then the gate is always broken the pools with the exception of the one they show by the front office are disgusting most the time and the chairs and patio equipment are old and stained there is broken glass under the stairs that have been there for atleast 2 months but I get a letter for the appearance of the apartment complex I need to take down my curtain because it’s not white and my major complaint is BEDBUGS!!! Numerous tenants have thrown out couches beds and other furniture warning to not take due to BEDBUGS they charge you 300 bucks for their company to come out and issue you a list that says maintenance will remove the outlets for the treatment because if you don’t follow everything on the list you are at fault if the bedbugs come back we call to have this done we are told we have to do it they will not enter our complex so they are not following guidelines they gave us we did this procedure back in March or April now on Oct we are over run again with the bedbugs under our carpet and in the walls and again the same procedure that didn’t work the first time is being issued upon us again with another 300 dollar fee this is not an isolated incident they travel through the walls! The bites are horrible we can’t sleep at night this will be the 3^rd couch and 2^nd bed we have had to throw out they are rude about it and inconsiderate even cussing when told they are in the walls I’m filing a bbb complaint against them and looking into who the property owner is so they can know what is going on at this dreadful place!!! This is not liveable conditions and the whole procedure and process is horrible!

We are going on our second year of living here and I would say wow this place is awful. The front office doesn’t do their jobs well. Only one of them is pleasant to be around. The Maintenance men except for 2 of them are very rude and it takes them forever to fix something in your apartment. Last year our cooler stopped working in May and they didn’t come out to see what was wrong with it until October. Also it took them 2 months to come out and fix a broken light fixture. The «gated community» is a crock most people are to lazy to go through the front so they wait for you to come out the exit to squeeze through. I don’t know how many times i almost had a head on with some of these idiots. The dog owners here don’t pick up after their dogs and several don’t keep them on leashes. I won’t let my kids go out and play due to the numerous amounts of dog crap pile that are out there. The laundry rooms are crappy, the gym equipment is always broken and some of the neighbors are just flat out rude. We are to broke to move out so we are stuck here until we can afford to get a new place. but if we had the money we would break the lease and leave NOW.

I did not enjoy living here. The complex is terribly mismanaged. The pools cooling system was broken for the entire summer, the A/​C in the gym was broken most of the time as well. Absolutely no A/​C in the laundry building. Speaking of laundry, more than one time my clothes were stolen from the location.
Cockroach vida this place should be named. Cockroaches in the gym, the laundry, even the office. The gate is always broken isn’t that the perk of a «gated community»?
The people who work in the office are lazy and inappropriate. Always stated at my chest and made me never want to go to them for help. My neighbors also left trash outside their door for days/​weeks at a time and when confronted, the office did nothing about it.
Mold grew throughout the campus and I simply felt unhealthy living there.
DO NOT MOVE HERE REPEAT. DO NOT MOVE HERE!!!

All around horrible. I was late on my rent once and they charged my exorbitant fees without notifying me. Most of the people that work in the office are very rude. Just today I was trying to sleep and I had a tree trimmer outside my window in a tree at 8 in the morning. RIGHT outside my window, and I sleep nude. That’s HIGHLY inappropriate. When I approached the office about it one lady, I wish I would have gotten her name, told me in a very snarky tone that it’s Arizona law they can start at 8:00 because it’s so hot. I said I understand that but you might want to have them start with the trees not right outside people’s bedroom window. She then repeated in an even more dismissive huffy tone «yeeeah but they can’t it’s too hot» Not to mention the pool was out of commission for most of the time I have lived here, and now that it’s working it’s always beyond dirty, and the hot tub hasn’t worked for ages. Oh, and it’s right next to train tracks so expect to hear that come rumbling through your living room several times a day/​night.

I moved in yesterday and there were live roaches in the fridge. Not promising.