If you are like me, I TOTALLY depend on my laptop for«everything» and feel totally lost without it. Being a business owner, REALTOR® and State Designated Broker, with an active team of real estate agents communicating with me, in addition to the company business, I heavily rely on my laptop. And, nothing makes me feel quite as vulnerable as having problems with my laptop. In fact, it is almost like being ill, I have to be REALLYREALLY ill to visit a doctor, And, it is the same with my laptop, After suffering for weeks with an «ill» laptop, I finally went to «Doctor» Mike — and, in a very short period of time(minutes — not hours, or days or weeks), Mike was able to diagnose the problem. He was also very sensitive to my «handicap» and turned around the repair within hours. I was ready to purchase a new laptop. In fact, I had another«expert» tell me the«mother board» appeared to be bad and would need replacing. I told Mike that I could purchase another computer very quickly — especially if his repairs would be costly or if he felt my laptop(approx. 2.5 yrs old and running Windows 7) was outdated and needed replacing. Not only did Mike discourage me from purchasing a new laptop(that he could sell me), he also told me that my laptop was in good condition. I feel I received a very honest, up-front evaluation AND Mike, and his team, delivered on exactly what they told me they would do. I am EXTREMELY pleased with Mike’s services and will be using him in the future — just hopefully not too soon! THANKYOU, Mike and your team, for rescuing me!