T-Mobile

Went here today to upgrade to the iPhone 6 and was super impressed. Sherina was accommodating and soo friendly! She made the process soo easy. The store was very clean and organized and staff was great considering the rude customers they probably deal with on a daily basis (I witnessed one while there). Highly recommend this location to anyone in the Mesa area!

I switched over to T-​Mobile from sprint. Stopped at this location because it happened to be close to where I was. Regret going to this location. The customer service was very unpleasant. The gentleman almost seemed like he didn’t know what he was doing. I felt overcharged. He didn’t transfer over all of my pictures. Said that they would eventually be on the phone. But they never showed up. He was so eager to erase the items off my old phone be. Almost like he didn’t wanna keep looking into why things didn’t transfer over. I was in the store for almost two hours, never asked if I wanted water. If I wanted to take a seat. Or if I wanted a case or some type of accessory. There was so many complications during this process that I thought I was going to be given great customer service and be taken care of. Nope. Thanks.

We stopped by this afternoon to order a new phone, switch carriers, etc We were served by Fabian. He explained everything well and didn’t try to sell us extras we didn’t want — very good service.

Whenever we go to this location we regret it. The service we receive is subpar. One of the rudest things an employee can do is be in the middle of ringing you up and start helping another customer. This has happened twice here. This current time I just needed to pay a bill but apparently they don’t know how long the wait will be… it already had been a long wait. It was so long of a wait another customer who was there before me left saying very loudly «I’m going to Verizon!» before they ever got assistance. This location makes me want too switch companies as well. The lady who appears to be the one in charge here has no idea what she is doing. I feel bad for the other workers who do attempt to help you but can’t because of her. Hopefully, they get new management in there fast! I’ve also heard multiple workers exclaim to customers about the phone they are selling «we are all out» or «this is our last one». Really? Are you that low in stock? How is this location even still in business. Makes you wonder!

I went to the T-​mobile store with an issue with Google Maps crashing on my brand new G_​S4 in one of the sub menus. The staff and manager were very knowledgeable and super helpful and kind. They went beyond customer service to help me and they were able to pin point the issue to a Google software bug. Thank you so much, in today’s time, it is rare and really great to experience exceptional customer service.

The customer service I received from the staff here was surprisingly great! Unfortunately they didn’t know what to do to fix my phone. Naturally they tried to get me to upgrade to a new phone and renew my contract but I really didn’t want to do that. It ended up being the battery causing problems with my current phone and not one of the three staff members I dealt with had considered that possibility.