Sunrise Preschools

My just turned 2 year old daughter attended this preschool for one month which was one month too long. One day during her first week there, I picked her up and she had a black eye. I asked her teacher and she said she thought it was there when she arrived which it was not. A different teacher was in the classroom that morning when I dropped her off and my child did not have a black eye when I dropped her off to the morning teacher. She then lightly stated there was another teacher that worked that morning and she would ask her about it tomorrow and then she dismissed the conversation. I asked the assistant director about the incident and whether she had heard anything about it and she said no but she would speak with the other teacher the next day and get back to us. Of course the other teacher also did not know what had happened so they had to review the tapes and asked for a day or two to do that. We were not permitted to view the tape to see the «incident.» It was hand written on a nice little paper that somehow, while the teacher had briefly stepped out of the room, my daughter tripped over a pillow and hit her face on a bookshelf. And somehow, when the teacher came back into the room from only «briefly» stepping out, no one noticed the crying two year old who had just hit her face hard enough on a bookshelf to cause a black eye. I have little faith that we were told the truth or the complete truth.
No apology was ever given for the lack of communication, awareness, or lack of care provided for our daughter. I understand that accidents happen, but she is 2 years old which is much too young to be unattended, not to mention how long it took to get a straight story from the staff, and I do not have much faith in the validity of the story given to us. We stayed for a couple more weeks until we could find alternative arrangements. Our daughter cried every single morning when I dropped her off and was crying almost daily when we arrived to pick her up. She has now been at a different preschool (NOT Sunrise) for six months and absolutely loves it, has not cried a single day at drop off or pick up, and asks to go to school because she loves it. I absolutely would not trust this preschool and most certainly not the two year old classroom.
**In response to Julie,
In retrospect, I wish I had gone to the corporate office in addition to my addressing it with the management at the location which I did, but at the time I had started a new job which was why my child was going to daycare, and my most pressing concern was the safety of my child, finding a new childcare arrangement immediately, and keeping my new job. Maybe the corporate office could have offered a more honest and thorough explanation for what happened but the corporate representatives are not the people taking care of my child on a daily basis. The truth of the matter is that I no longer trusted the staff to take care of my child and put her best interests first and I don’t think anything done by corporate could have changed that but thank you for reaching out and attempting to follow up.