Sundial Real Estate

WORST REAL ESTATE COMPANY I HAVE EVER DEALT WITH. When me and my boyfriend were looking for an apartment we found one under sundial real estate and we liked it a lot so we called the office to get more information and they said Courtney their manager is out right now but she’ll give you a call back, let me leave a message for her. OK so I never got a call back so I called again and same thing happened Courtney’s not here right now leave a message to call you back I called probably 10 more times before I finally got someone to help me with this property I was interested in. once they finally helped me I asked if I could actually see the inside of the property and they said yeah of course they will leave the lock box key. So about four times in a row the lockbox key wasn’t there even though they said they put it there so I’m almost through the process of getting this apartment and I haven’t even seen it finally I was getting a little angry and they finally put the lock box key there So i go inside the apartment and not only are the roaches everywhere but the fridge was completely infested with roaches and that completely completely grossed me out so I asked if we could replace the fridge and they said they would clean it out and that’s it. after that I decided I did not want that apartment. so lately me and my boyfriend have been looking for an apartment for his grandma I found one under their company and I thought maybe I’ll give it a chance I called multiple times and they kept saying Courtney’s not in so give you a call back and I never once got a call back ever this place is stupid real estate company everyone they’re stupid and they are they are scamming people it’s ridiculous

I’ve lived in one of their places in Tempe for 3 years now and I absolutely love it. Everything that sundial promises you they will come through with. They never disappoint. Whenever I have to place a work order for something it is always handled promptly and to the correct standard.
Also, their receptionist at the office is cute.

The agent was great at setting up the application and got us in quickly to a new apartment.
When it came move in day our front door looked like some tried to break in along with the chain being broken. The maintenance crew only replaced the chain and said the door will not be replaced. I also have no screens on the Windows, tile floor is chipped our broken I went to turn on the oven light and the bulb just shattered. I gave up submitting any maintenance request forms because none of the items have been resolved.
It’s been a month and we still have not legally been given a copy of our lease and the copy of the issues that I listed. I’m nervous to see if this company will take out all the repairs in my security deposit when these where issues we moved into.
Pictures are provided to see the door damage.

Rented a place for 9 months and moved out in November. I would never use this company again. Half the outlets didn’t work, none of the phone jacks worked (couldn’t hook up internet), the ceiling fan stopped working 2 months in, the garbage disposal didn’t work, and the dishwasher backed up every time you ran it. Those things don’t bother me. I get stuff happens, but they just weren’t responsive. Getting maintenance was a joke. No one will return your calls, Courtney was always «busy» and was rarely available take your call, and forget about a response to an email. I finally did get someone out to fix the dishwasher after a month. He didn’t bother to show up the first scheduled day. Another week goes by and he finally came to fix the dishwasher, but just shrugged and said I’d have to call the manager again to get the outlets/​phone jacks fixed. That never happened. I did get all of my deposit back when I moved out though, so great job doing the absolute bare minimum of real estate management.
Edited to add: At one point, Courtney at Sundial actually told me it was MY responsibility to fix the already broken outlets and phone jack. Lololol!

They get zero stars I rented this place 2522 W Novak Way Phoenix Az from Sundial Real estate February of last year. Soon as I moved in found out about the infestation of scorpions yes I said it! Something that Diana Creason is low down and dirty. She failed to disclose the problem before I signed the lease. So I told her it’s the responsibility for pest control since nothing about it is stated in the lease. She email me ie: landscaping read the lease took a photo of the lease, and emailed it back to her. Still nothing in lease, the lease says I can’t bring bugs with me to the home. so they should be responsible for theirs. This money grubber who the landlord who doesn’t want to get their hands dirty tried to raise the amount of rent to include pest control. The rent is 1, 015.00 I told her hell no. I pay all the utilities and have to pay for landscape, the rent is already to high. I would fight this battle in court because I have small children here and it’s dangerous the scorpions blend in with the carpet and come in all sizes as small as a finger nail. I bought all kind of stuff to try to kill them but they just kept coming. So, I asked for a mutual rescission of the lease the owners refused. Now my current situation with the slumlord is an over payment of rent. They get paid by housing every month but because of the holidays the rent was posted as pass due on Sundial Real Estate website where you can pay your bill. On January 6, 2016 I go on the site and see my rent is not paid and pass due. So in fear of additional fees or eviction I pulled out my credit card and was charged 1, 42.00 for a convince fee. A couple of days later I go back on their website and there is a negative balance of 1,15.00 so I called Phoenix Housing and asked if they paid my rent. The secretary said yes we sent a check to them January fourth. So now they have two rent payments! On January 12, 2016 sent a email to Diana Creason for a full refund of my money plus the fees. No response, sent another one threatening to report her business to the BBB and anyone else I can think of. She has no obligation to return my money but do the nasty emails you sent I am return it to you. Still waiting no money or word on when she will return it so I am going to pay the office a visit Friday morning.

I recently spent 2015 in one of their small apartment properties in Tempe. Jeremy was great and made the application process go through quick and smoothly. And, before I started paying online, he would always inquire if I needed anything or had a maintenance request every time I stopped in to pay rent.
At one point another resident thought we had reserved parking, left notes on my car, which I contacted them about, and within a week they sent a letter to all of our units (at my request) letting everyone know we do not so they’d stop threatening to have me towed. Thanks guys! :)
Overall, I paid my rent on time, I didn’t really need anything (it was renovated and everything worked) and they left me alone.
The deposit was a little more steep than the larger complexes I was used to ($ 400), but they gave me every cent back within a couple of weeks after turning in the keys. When you first sign the lease they give you a sheet with a big list of items they will be checking on. When you’re moving out read it and clean everything listed, window sills, baseboards, windows, everything. If you do, they’ll probably give your deposit back too.
Someone in an earlier review had a complaint about the young office girl… This is 100% true. She is a little bitchy. When I stopped in to their office to give my 30 day notice I stood there and listened to the office girl give this prospective tenant a hard time, kept trying to tell them to go to the website, and just didn’t seem to want to answer many questions for them. (I know. new prospect, maybe be nice so they’ll rent the damn place? Right??). Maybe she’s related to the owners so they have to keep her around? She was polite to me there, but then I had no questions, just notice to give. :)
OH. And if you use their website to pay your rent online you will probably want to use your checking account (there is a $ 17 fee for using a card). If you use BofA like I do they have different ABA routing numbers for paper checks and for electronic transfers. Use the paper check routing number, or it will take 8 days to find out your payment never went through and you’ll get a late fee if you use the wrong one. (Hope that helps someone)

Courtney lies about everything. She is very stupid and incompetent. She sent me paperwork that had dates crossed off, wrong dates on other lines, it was a piece of garbage. I couldn’t believe she coukd be a manager with having intelligence of a 10 year old. Then I found out her mother is the owner. It’s easy to sue in small claims court and get all your money back, serve the owner Diane Creasing and serve also together the name Courtney Creason. It will cost you an hour or 2 off work but you will win all your money back and more so it’s a better way to handle it. Do not argue with a 10 year old, you will get a juvenile answer. The maintenance staff is a joke and will make up every excuse not to fix your home. Steer clear of this incompetent company.

My experience with this company was horrible. Mainly due to one of the property managers Jeremy. Mislead me to think that if I did not like the inside of the property then he would refund my $ 100 holding fee. He guaranteed me he would, but instead have excuses to not refund me. Sad

Please know the process and guidelines of how renting works before contacting this company because you will receive no guidance even after asking multiple times what the process is. This was my first experience back in the rental market after 14 years and was a memorable horrible one.

Please know your information before you reach out to this company, because you will receive no guidance even after asking multiple times. This was my first experience re-​entering the rental market and it has been a horrible one. The only reason I gave them 1 star is the maintenance guy Mike was very nice. Nothing more.