Sprint Store

Seriously such a crappy place. They gave me wrong information, the one guy was stoned and right at 730 just was over helping me because it was his time to go. I was told by customer service to go into the store so they could help me and another guy was a complete jerk because I was not giving him a sale. They all sit around and do nothing. I work in sales and customer service and I would never ever treat anyone the way they treated me. No wonder they all just were sitting around not making any sales. Get it together!

I go to get my new phone I pre-​ordered online. Agent says «wow you have been a customer for 12 years». He informs me that even though I am buying my phone, My bill will go up by $ 15 /​month. I say I’m not willing to pay that and I am going to go elsewhere. He basically says ok. I am now with AT&T.

We purchased a used phone from a third party. The seller met us at this location and kindly waited until the Sprint employee verified that it was a clean phone that could be activated. My husband finalized the purchase, confident that it was a good solution based on the Sprint employee’s verification. The Sprint employee knew that we were counting on their verification before finalizing the transaction. Unfortunately, the Sprint employee was wrong. After the seller left, the Sprint employee was unable to activate the phone because it had been rooted. We were counting on their advice, and they let us down. Disappointing.

Horrible experience when I ported my lines over. Waited 30 minutes to speak to someone when I had an appointment. I end up being set up with the Assistant Manager which didn’t know if I was able to port my number to the Sprint. After I found out I was able to port my tablet to sprint. While in the store it took 2 and half hours to set up my service. That night I drove to Casa Grande to pick up my daughter and the service kept cutting in and out. I thought it being almost 2015 and looking at there towers online it showed that sprint had a decent signal by now. That’s why I brought my service over to them. I got home and the service was showing 3G coverage the whole time home. When driving back and forth to Casa Grande the coverage going in and out of 4g signal throughout my drive home. Where I live is right across the street from the store which the website and showed 4g coverage. Sprint did not only tell the true about their signal but the employees when I brought it there attention they tried to charge a restocking fee to return my device back to the store less than 24 hours from when I started the service. The breakdown to charge me a restocking fee for $ 35.00 for the phone and $ 75.00 for activating the IPAD air I bought. I explained to the sales representative that I would like a full refund. Before I went back to the store I already ported back my number to AT&T because the phone service does not work as it is supposed to work. I spoke to the store manager and he said that’s fine but we have to charge you that restocking charge. I didn’t even use the service for more then 24 hours and the signal was terrible and the customer service was terrible too. Letting you know to get your bill cut in half you should stay with Verizon or AT&T it is not worth the time to go to this terrible carrier. Charge you for fees when you return your equipment for not working and not being honest about the coverage. I left the store and the store manager left a note on my account that I can’t call customer service to return my device. Never met such inconsiderate jerk that did not understand the situation for the customer.

I am absolutely disgusted by the level of customer service at Sprint Store 6736 E Baseline Rd #104, Mesa, AZ. The staff there has the absolute worst bed side manner of any company I have dealt with. Every single rep there was completely indifferent to my situation, refused to help and failed to come up with reasonable solution. I then talked to corporate; they tried to help, but had me talk to the store manager. The manager didn’t really listen to my complaint and refused to help or come up with a reasonable solution. Once again I called corporate for help, and was dumped back to the store. However, this time I spoke to the most appalling depiction of a customer service rep (Greg). After telling me what happened, arguing with me and refusing to even simply listen to my story, he caused me to escalate. This employee should never be allowed to answer any phone call; I am now considering the value of my Sprint service because of him. I would rather pay more money to another company, than know that a piece of my bill can support such a dreadful employee. In the end, a supervisor at corporate was able to come up with a simple solution to my problem. After spending 3 – 5 hours of my time to get this figured out when it could have resolved at the store in 30minutes… I will not be recommending Sprints service to anyone, and I will be telling everyone I know about the outright terrible customer service that I received from Sprint Store 6736 E Baseline Rd #104, Mesa, AZ. Brittany, Jeff, Ryan and especially Greg… Thanks for ruining what I thought was a good service.