Sprint Store

I was in there last week for a possible upgrade, after waiting almost 45 minutes to get help I finally got my upgrade. The sales associate was nice but seemed rushed. I think that it would be a better experience if they would have a least one more sales associate on the floor especially during the holidays.

Sprint is great for taking your money. as a matter of fact their representatives are excellent at taking your money. I have had service there since July 2014. however instead of switching over my samsung 4 from another company, they gave me an LG which did not work properly. he then gave me another samsung 4, but they did not inform me if they were going to charge me for it. essentially they stole my phone but I did not find out for months afterwards. my plan which should have been $ 55 was actually 118 dollars per month. 10 months later I try to get an issue resolved with a laggy phone. I want to upgrade, but am not elgible. I cannot get help with my phone from the store. I cannot get Assistance over the phone. there is no one call resolution. I have talked to a dozen representatives who just come up with excuses and stick me with the bill. if my phone is not working, it should be fixed not constant excuses as to why they’re not responsible or will not help. Sprint has been a nightmare. and their service stinks. I couldn’t even get a battery at the store location. they wanted me to drive to Tempe just for a battery. I have totally canceled services. and went with a different carrier. I will never deal with Sprint ever again, and let’s not even talk about coverage. there are many places that Sprint does not go and you don’t find out until you get there goodbye Sprint you suck. Thanks for losing my business when I paid on time every month.

Fastest experience ever in a Sprint store! Hex was amazing! I called to see if they had any Ipads in stock. She had one. She held it for me I went it she hooked it up, no high pressure sales. I was in and out in 15 minutes. I will drive the extra 20 minutes and deal with this store from now on.

Hex is amazing! She helped me getting a new phone & she explained everything very well!

Horrified at the service and treatment I got from this store! My wife was on the phone with me at which time she gave the phone to a rep named «Chris,» who I was simply asking to explain to me the different between a «switch and save,» and just resigning my 2 year contract… after a couple seconds of asking my question i find my wife back on the phone and the rep told her he cant talk to me right now! This is just as bad as hanging up on me. I wasn’t hostile, I wasn’t yelling or cussing, I was asking a question!!! It is their JOB TO ANSWER QUESTIONS. It’s really sad because i’ve been loyal to sprint for 8 years and have been soooo patient for the service to get better and it finally was until i run into literally the WORST customer service I’ve ever received through a wireless company. It’s amazing that all the carriers are putting so much effort into snagging their competitors accounts that they’ll just treat their current customers like garbage and let them walk away!

Leti gave me an amazing service! She is very knowledgeable and she doesnt believe in impossibles. Whatever you want she will try her best to make it happen.
I went a couple of other times and they are all nice and helpful. The people on this store have grest costumer service.

Kevin is awesome! (And a Brooklyner.) Thanks for hooking my husband and I up with iPhones! They are truly the best.

For some reason I either seem to have bad luck with phone chargers or they just aren’t made to last that long. I’ve had to replace a charger for my phone about 5 times now. The last time I was in there I personally thanked them on how great their customer service is everytime I am in there.