Sonoma Villas

My daughter and her husband live in this complex and it has been a pain from day one. Well now they have a newborn and I came to visit and immediately noticed it was extremely hot. They said that they have called the office numerous times but they haven’t fixed it. So I opened the windows and immediately I noticed that they were surrounded with mold. Both windows. I’ve never seen anything like it. I went to the office for my daughter because she wasn’t able to walk due to her surgery. I told them that the Ac was not working and that they also needed another air filter. The representative at the office said that they were out of Filters and that the maintenance wouldn’t be back until Monday and they would come out then. I also showed them the pictures of the mold and she said that they would look at that but in the meantime spray it with bleach. Monday came, they never showed up. Even after multiple calls. Tuesday no show and no call back. Tuesday night my daughter sent an email advising them about the repair request and told them it had yet to be fulfilled. Wednesday morning they show up and fix the AC And clean up the mold. Well I received a rude email from Lindsey, the office manager, saying that my daughters husband would have to email her if they need a repair done. Even though the repair had been completed. Also, they’re both on the lease. I called her back letting her know that he email came from my daughter and she said that the email didn’t have my daughters information on it. I told her it did, the unit number along with her contact information. Well she became very nasty, and said that they have to crack the Windows when they run the AC or heat because of the mold. I told her it sounds like there is a structure defect. They had not been there even a year and I’ve never seen that amount of mold on a shower let alone a window. She became defensive, denied any calls for repairs and hung up. With that type of attitude I can see why this place is the way that it is. Please look up the amount of police calls that have made to this location before renting. You can do that with the city of Mesa police records. Also when you take the tour, make sure you look around the whole property. Take a stroll and you will notice the strong marijuana smell. Make sure that they show you the whole property not just the nice units in the front. Sorry for the long review but just wanting to give you all a heads up before making a mistake.

Dont move to Sonoma Villas the apartements have a strong mildew smell when they are closed up. the apartement had mold. was told she came to my aptment with a a huge additude. insisting that it wasn mold that it was dust and i need to clean up the inside of where the hot water heater is. she said that there is alittle mold in each apartment but itś controlled so it is okay cause its under standards. MY do started to have respitory issues 3 days after being here. I was informed of a sick stray diseased cat that some guys dog got sick from. Would have been nice had she told people around the complex about this like she did when she sent out a flier telling everyone to pick up after there dog or she would fine them or evict them. she is just over all not a friendly person the guy below her should be the manager he is more personable and friendly…
Update: had the city of mesa come to look behind my hot water heater in my bathroom the black mold. The inspector told me that a test would have to be done to find out if it was mold. I got the results back and the city sent her a demand to have to have it removed proffesiona life ly. we went around and circle with her making every excuse possible not to fix the problem. The end of the straw we was when she said she didn’t know where I got the sample fro. that I sent to the lab. to me that’s calling me a liar. she finally decided to have the problem corrected at the last minute. When she could have had it v fixed when I was at my parents. I was told by her v she is a good property manager by her. I would think that a good property manager would take care of issues when they are brought to there attention. not wait and drag it out cause they don’t wanna deal with the issue to where it gets out of control.
Don’t let the woman that runs the office bully you around when you report this. which she will. Instead you must go over her head I sent PB Bell a certified letter that stated that if they didnt take care of the issue further action would be taken. you have to threaten to get anything taken care of around here. If you have black mold take pictures of it… Go to homedepot and get mold test kit it’s like $ 10. u must take swab of the black mold and send it off to a lab in Florida. came back positive for stachybotrys. we went around and circles on that with her stating the lab was not legit and she didn’t know where i took the sample from that i sent in. To me that’s calling me a liar. Don’t let then disturb the black mold. it must be removed professionally. bleach isn’t gonna kill it. a air quality test must be done after its removed cause when you disturb it deadly spores are released in the air. Black mold can cause a number of health issues. Its just as dangerous dead as it is alive. Black Mold can kill you… Don’t move into this place its not worth your health… And its not worth dealing with ignorant office staff. save yourself the headache. This place is emptying out fast cause of the issues that they refuse to address and ignorant office staff… and seems to think that it is okay for black mold to be in a apartement if it is by the window… Well sorry to say this but black mold isn’t acceptable anywhere in a apartment window sill, behind the toilet by the hot water heater anywhere. Unfortionatly it is thought to be okay well its not maybe if they cleaned up the apartments and removed the black mold that’s present so that the nasty mildew smell goes away that people would post more positive things about this place. But instead of having it fixed would rather make a person break there lease collect tons of money for it… DO NOT spray the black mold with bleach it isn’t strong enough to kill the mold…

I have lived here for almost a year with my girlfriend and infant son. It’s a pretty small apartment (one bedroom) and the walls are paper thin. We were given an apt next to the busy street, Gilbert and traffic is unbelievably loud. Maintenance are not all that either, we had multiple issues with our sink in the kitchen area and they only fixed one thing while the other problems were noticeably there. In the beginning of moving into our place we had multiple issues with the office staff but now that they’ve changed their staff recently we feel they’re better at doing their job and caring about us residents. The property is clean, no problems with neighbors or randoms passing through, we keep our apt very clean all the time and haven’t had issues with bugs at all, and haven’t had to complain really. The only problems are the noisy traffic and maintenance can pick up the slack a little more. Overall it was a decent living environment. We will be leaving next month but that’s only because we need a lot more space.

I lived in this community for a year and six months and I agree with a lot of the things the other girl posted about. 1. Leasing office — The posted hours are not what they stick to. A few times I left work early just to make it there before they closed and they were not open. This was at 4pm on a Thursday. I understand sometimes things come up but if it happens more than once that is a problem. Maintenance-​I used there service request form online and if you don’t call or email to follow up the maintenance department will not come. My water heater broke and was leaking in my spare room and they fixed it but left the soaked carpet to smell like mildew. I had to call to complain for them to even think about replacing the carpet in the area. Rent Increase– The final straw for me leaving was when they told me my rent would increase when I didn’t have any updates or patio. I thought it would be outrageous to pay any more than I was already paying for something I hated. Neighborhood — I thought it wouldn’t be that bad but it was. Police always there and homeless people walking around. I rarely went outside unless I had too. Pool– I went in the pool a total of 3 times. Each time the pool was really dirty and my key only worked on one of the gates. Why have two gates if your key doesn’t work for both? Deposit– Lastly, I am highly upset with management for giving me a third of my deposit back when I left the apartment the same way I was given it. I think charging $ 200+ for a paint job is crazy. I’m just glad to be gone and happy I don’t have to deal with this place anymore.
I didn’t have any bugs but that’s because i had a hundred traps and sprayed twice a month. I hate bugs and would have died if I had to live with them.
Do not move here if you don’t have too! The only reason I stayed that long was the rent was cheap and I had more money to shop for clothes and shoes. Lol

Cockroaches, cockroaches and more cockroaches! After you get over your new roommates (the cockroaches) you realize you have now moved into a high crime area, stabbings, assaults and domestic violence are common place here. In fact I even had one victim of a resident sit in front of my unit for over 2 hours talking the police and asking to use my phone… I didn’t need the drama until 11pm. My lock on the apartment broke and when I called emergency maintence I was told there would a charge to let me in and I better have cash. What??? Cash at 10 pm and because the lock on the door broke? Something is not right. Then there is the leasing office, it must be a terrible place to work because they can’t keep staff so they are constantly training which is their excuse for rarely returning phones class and for not following through on anything. After 10 months of trying to get rid of bugs I was told I could break my lease and leave but of course after I found a new place they claimed miscommunication I could only break my lease if I went to another PB bell property not to a property of my choosing and not this a significant price increase and another year lease. After being so poorly treated 1. Waited 3 hours in the sun to be allowed to move in since the leasing agent was late to work 2. Being told I wasn’t allowed to inspect my unit in the state of Arizona 3. Moving into a dirty unit with cockroaches 4. Having the leasing office keep whatever hours they wished would I give this property management service more money and sign another lease? Do yourself a favor, don’t rent from Sonoma Villas. There is nothing but cockroaches, over flowing trash, bad management and violence.