Satellite Pros

This company was recommended to me by Spencer’s Appliance, who I regularly use to purchase appliances, so I thought this would be a good choice in service to mount my flat screen TV. I was devastatingly wrong. Where do I start… First, I made an appointment for a Saturday since this is the only day I am home to meet the technicians. I arranged my day so that I was home from noon to 6pm because I wanted to ensure I was home. Well, I did not receive a call or nobody showed up. This is very unprofessional, I would’ve appreciated a call to at least let me know they would not be showing up. The next day I received a call to inquire about my installation. Apparently, they still had my paperwork and it wasn’t filed. The man who called me let me know that a new guy was on the job Saturday and they were incredibly busy… this is no excuse. He apologized profusely and I agreed to reschedule for the following Saturday. Since I purchased a dynamic mount, I made sure to let the owner know and I also let him know that I’d need a power outlet installed behind the TV because I didn’t want wires weaving out and around the wall mounted TV. He acknowledged the mount was ok to mount and that his crew could easily install the wall outlet. I want to iterate that I reminded this company TWICE about this request. Then, the next Saturday rolled around. The two technicians were clearly overwhelmed with the mount and they said this was much more complicated than they were used to. They also said they were not certified for installing electrical sockets and/​or tearing dry wall. Please note I made this clear during scheduling of both appointments. They left that Saturday letting me know that the drywall/​electrical crew and install crew were both scheduled… for yet, the following Saturday. this is the final attempt at giving this company a chance in my book. So the third Saturday comes around, and I get no morning call to give me a confirmation they were coming. So… I called the company several times trying to confirm my appointment. The install crew answered and let me know that the owner, Dave, was responsible for jobs that entailed my type of detail and he was not answering his phone. After multiple attempts of the crew trying to contact Dave (the owner) and the office to help contact Dave, no luck. And to top it all off, nobody showed up, again. At this point I feel totally defeated and let down by this company. I gave them every chance to redeem their short-​comings and they kept showing their true unprofessional colors. I would highly recommend to STAY AWAY from this company unless you want a very frustrating and disappointing experience…

Because our TV is still under warranty and they did the installation, I needed to call them to change bad wires that are in the wall. I have had two appointments and they have not shown up at either. They just didn’t show up either time and no phone calls. What gives???

Had a great experience. Would recommend to anyone looking for a good deal and great service. I’ve used them a few times and will use them again in the future. It’s nice to work with a local company instead of some 1 – 800 number. Two thumbs up!

Set up service call, between 12 – 3, called at least 6 times, spoke to Justine, did not know where service tech was, stated he was called but did not call back, I asked to speak to manager, Justine said she was the manager, I asked why they could not send a different tech out as this one was supposedly not returning calls. I wasted five hours of my time, I would not do business with them, needless to say I would not recommend to anyone, unless of course you have time to waste.